Trunks & Boxers Reviews 454

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... See more

Rated 5 out of 5 stars

The customer services team is excellent - helpful and speedy. The delivery method is also speedy. I am a very happy customer multiple times. Thank you

Rated 1 out of 5 stars

For all non-UK buyers: What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs These totaled more ( ca €50) then the costs of the trunks themselves. Shameful... See more

Company replied

Rated 4 out of 5 stars

Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's fe... See more

Company details

  1. Underwear Store
  2. Clothing Store

About Trunks & Boxers

Written by the company

Trunks & Boxers
Trunks & Boxers

Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.

Our Brands



Shop by type


  Shop Boxers     Shop Boxers Briefs  
  Briefs     Shop Normal Rise Trunks  
  Shop Low Rise Trunks     SALE  
  • Delivery all over UK
  • Same Day Dispatch, Tracked 48
  • Wide Range of Trending Collection
  • We care and will be happy to help you

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

454 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast delivery good range of products

Good range of the brand I was looking for that had sold out else where in the size I needed. Super fast delivery!! I left it last minute and had accepted they probably wouldn’t arrive before Christmas and they arrived 2 days later! Very impressed.

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

I havent received my parcel at all

I havent received my parcel at all. Can you look into where it is please.

December 19, 2022
Trunks & Boxers logo

Reply from Trunks & Boxers

Dear Kirsty

The tracking on parcel indicates it should be delivered tomorrow or day after.

Any question on delivery please email us at orders@trunksandboxers.co.uk

Please re-review once the parcel arrives, there are delays in Royal Mail network, but still very reliable and we are dispatching all Tracked 24 parcel.

Thanks
Ajax

Rated 1 out of 5 stars

I have not received my order 😔 so…

I have not received my order 😔 so unable to review

December 17, 2022
Trunks & Boxers logo

Reply from Trunks & Boxers

Your item has reached Romford MC and will now be sent to your local delivery office.

Please can I request to re-review this, you ordered on 11th and there were weekend and Royal mail strike.

Your entire tracking is on order confirmation records.

thanks
ajax

Rated 4 out of 5 stars

Arrived quickly, all in order

Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's festive season; in its original boxes and a bag. Only downside I think is the itemised invoice is stuck outside so whoever picks up the parcel knows exactly what's inside and how much the goods are worth. Otherwise, would most likely buy from again.

December 8, 2022
Rated 5 out of 5 stars

Impressed

From purchase to delivery I was kept informed of the order progress and all went very smoothly. It was a very quick delivery.

December 5, 2022
Rated 3 out of 5 stars

The items were poorly packaged which…

The items were poorly packaged which resulted in the boxes that the items were in being crushed. As these were for presents I was not impressed.

Update on 18 January 2023.
I have had no further contact from this seller.

December 7, 2022
Trunks & Boxers logo

Reply from Trunks & Boxers

Dear Caroline

I am sorry to listen to the packaging being damaged, they are well packed but sometimes if they get damaged in transit.

I will be in touch to resolve this on email.

Regards
Ajax

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