Trusted Windows 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Please Google the owner "Maureen Quin Glasgow" she is well known for being a con woman. I really wish we'd looked in to her background before trusting her. Like everyone else on here she ripped us off... See more

Rated 1 out of 5 stars

Anyone who has had dealings with these scumbags at Trusted Windows please please report them to Trading Standards. The more people that do the better. Also write reviews on their other business pages... See more

Rated 1 out of 5 stars

Had a visit today for a quote. Never met such a dis-interested salesman in my life.Turned up after changing the appointment time, no apology, no face covering (hello Covid-19 still alive & well). No i... See more

Company replied

Rated 1 out of 5 stars

NOT TO BE TRUSTED what a shambles of a company . Although we had a surveyor before windows fitted , they had to come back three times to fit one of our windows . Composite door wrong size , no let... See more

Company details

  1. Double Glazing Installer

Information provided by various external sources

Unhappy with the typical customer experience and bad customer care, our vision was to create a company that treated customers with the honesty, transparency and integrity that they deserve. Our business was founded on these values and we intend to live by them. Windows and Doors you can trust!


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience with Trusted…

We had a great experience with Trusted Windows, we love both of our new doors, they’re amazing quality and look amazing too. Each person we dealt with, along the way, was lovely. The guys who fit them were really nice and very professional.
We would definitely recommend, and have recommended them to one of our neighbours.
Thank you

April 10, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Thomas

Thank you so much for the lovely review.

Also, much appreciated in recommending us to other people based on the positive experience you had with us.

Regards

Andy

Rated 1 out of 5 stars

Ask for sash windows via the rep

Ask for sash windows via the rep. Fitted normal windows of which I told the fitters that these were the wrong windows. Manager came and said he would sort it out. Next day rang saying it was sash look like, my reply rubbish cost me another £500 why. What's the difference between sah and normal windows ,????

April 8, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Karen

Thank you for taking the time to write your review

After speaking with the correct department/s. It appears to be nothing more than a case of misunderstanding. The representative who had visited originally would stand to make no material gain from either choice of windows you have mentioned. Furthermore, we also had sent a technical surveyor round to the house to confirm styles / designs shortly after the order was placed. The survey report was done in keeping with the contract and nothing was flagged as out of the ordinary.

Either way, we apologize for any hassle caused. It's certainly not through intent, just appears as though there has been a breakdown in communication between us as a company and yourself

Regards

Andy

Rated 4 out of 5 stars

Great installers. Salesman not so great.

Ordered new replacement patio doors in early October which due to circumstances we needed very quickly. We were promised no longer than six weeks. Come the deadline phoned only to be told there would be zero chance before Xmas and would be early Feb! We were heartbroken as my father in law (who's house it was) was in his last few weeks and wanted to see them installed before he passed. This unfortunately was not to be. Anyway, the guys who came to fit them were great. Did a good clean (mostly) and tidy job and the doors look great. We were given a discount as an apology for the delay. Would heartily recommend the company, just not so much their salesmen

April 5, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Steve

Thanks so much for the honest feedback

We are glad we have provided you with a great product and the installation went well

Apologies for the other issues and we are awfully sorry to hear about your father in law

Regards

Andy

Rated 5 out of 5 stars

The men that put my patio doors in did…

The men that put my patio doors in did a great job very neat they worked hard even manual handled the doors through my property which was not easy to do

March 30, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Tina

Thanks so much for the kind words

Regards

Andy

Rated 5 out of 5 stars

Great prices and overall process

Great prices, professional, clean and really good communication. My Nan had to wait in as I had to work while my patio door was being replaced and the fitters wore masks when ever they were in close range of her. Would definitely recommend and will have future work done with trusted windows.

March 24, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Georgina

Thank you so much for the kind words

We are really pleased you have had a positive experience with us

We look forward to hearing from you in the future

Regards

Andy

Rated 4 out of 5 stars

The new door was fitted to a good…

The new door was fitted to a good standard. The fitters were polite and efficient, clearing up after themselves once the job was completed.

March 24, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Mr Camblin

Thank you so much for the kind words

If you require anything else, please reach out

Andy

Rated 5 out of 5 stars

Good price and promises kept…

I found these guys through a comparison site when I was looking for a quote. They responded within 24 hours and the salesperson was with me the same day. The quote was excellent, and every time they promised something they delivered. The surveyor turned up on time, they did better than their promised lead time and the installers turned when scheduled. All the things that you want really. The product is good it’s improved the insulation as well as cut down road noise. They took away all the old windows and made very little mess. An impressive performance all round.

March 24, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Don

Thank you for such a detailed summary of the Trusted windows customer journey

We are extremely grateful you chose us to undertake such a big project and glad we delivered a great service along the way to getting your nice new windows

If you require anything else, please reach out

Regards

Andy

Rated 5 out of 5 stars

100% satisfaction with my new windows and door

After looking for some time I thought to invest in some new windows and door. I came across trusted windows over on the internet and got in touch. The staff was very polite and they came out to give me an estimate. I was very happy with the estimate and the way the service delivery was given to me. I was shown a range of designs and I was asked what I would want. On the day I was very very happy to see the windows and door being installed as the installers were very polite and kind. Once everything was installed i could tell just by looking at the new windows and door that this was worth every single penny. The 10 year guarantee gives me full satisfaction that they will last me a very long time. Overall I am very happy and I will and have recommended my neighbours.

March 24, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Shazad

Thank you for such a fantastic report on your Trusted windows journey

We are very pleased you have enjoyed your experience with us and have recommended us to your neighbors

If you require us for anything else, please reach out

Regards

Andy

Rated 5 out of 5 stars

We calle

We called trusted windows as our old door needed replacing through being fitted wrong by previous fitter so we were apprehensive but from the first visit to fitting the experience was excellent a big thank you to Andy and his team.also to Mattie and Dan for a excellent and trouble free installation and the quality of the door is 2nd to none.i would have no hesitation in using this company again.
Steve and Jo.

March 16, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Steven

Thank you so much for the kind words, they are greatly received

If you require additional help or wish to have further work replaced in the future, don't hesitate to reach out

You can contact us on our freephone number: 08082394013

Regards

Andy

Rated 1 out of 5 stars

Arrogant Sales Rep

When I invite a sales rep into my home, I don't expect to be met with sexual innuendo, arrogance, bragging, extreme political views and belittling of my country of origin and saying it should be "nuked", giving me the middle finger and telling me to "eff off".
To be told to "stay put whilst I take your missus upstairs" made my partner very uncomfortable and me angry. If my partner had been alone during this so called "glazing quote" she would have been afraid.
When I ask for a quote I expect a quote and not a Bernard Manning/Chubby Brown so called comedy routine.
One to avoid.

March 15, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi there

These comments have taken us incredibly by surprise

If possible, we would like you to call in to discuss the matter further. The allegations are rather severe and need to be fully investigated by the company.

Your cooperation in resolving this matter would be greatly received

If you could contact us on our freephone number: 08082394013, That would be great

Regards

Andy

Rated 5 out of 5 stars

Easy from start to finish

Easy from start to finish. Sales consultant offered us a wealth of info and a great price so we signed up straight away. The surveyor was brilliant and helped us with our choice of colour. The fitters were excellent, very professional, quick and courteous. Would definitely recommend.

March 9, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Pete

Thank you so much for the kind words, we are glad to see you had a great experience with us

If you require anything else from us, don't hesitate to reach out

08082394013

Regards

Andy

Rated 5 out of 5 stars

They Definitely Can Be Trusted

We researched carefully our options when looking to replace our front door and patio doors. Trusted Windows have proved to be an excellent choice. The company was very helpful and informative throughout the production process of our new doors. We are delighted with the products and their installation. We would recommend this company to others when choosing a door manufacturer and installer.

March 4, 2021
Unprompted review
Trusted Windows logo

Reply from Trusted Windows

Hi Mark

Thank you so much for the kind words, we are overjoyed to see you had such a positive journey with us

If you require anything else, please don't hesitate to reach out

08082394013

Andy

Rated 5 out of 5 stars

I have had a front door fitted and am…

I have had a front door fitted and am over the moon

Richard the fitter was very courteous and professional and took all safety precautions ie face mask and distancing. The work has been carried out to a very high standard at a very competitive price and will definitely recommend them to anyone.
I have now used them twice and will be using again

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish - I got exactly the door I wanted - brilliant surveyor who took time and explained everything to me - fabulous designer who talked me through my design and advised me - 2 great lads who fitted my door efficiently- quickly and even cleaned up - every contact made to me or by me was 100% great service - would definitely recommend and will be my first contact for future work
Thank you trusted windows

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend

From start to finish I can't fault the service we have received. The salesman who came to initially measure up wasn't pushy, listened to what we wanted & explained the products really well. Even though they aren't the cheapest on the market we chose them due to the salesman who came. The guys that came to do the installation were fantastic, always polite, efficient in their work and knowledgeable in what they were doing and the product they were installing. They cleaned as they were going round and explained all I needed to know about my new windows and doors. I would recommend Trusted windows to family and friends

February 23, 2021
Unprompted review
Rated 1 out of 5 stars

NOT TO BE TRUSTED

NOT TO BE TRUSTED
what a shambles of a company . Although we had a surveyor before windows fitted , they had to come back three times to fit one of our windows . Composite door wrong size , no letter box or knocker , sent back to work shop three times , original door boarded up for weeks .
Now trying to get my fensa certificate rang several times , but no look . My doors and windows have been fitted since November still chasing this company . Nothings ever done right . Looking at previous reviews everyone feels the same , stay well clear .

February 22, 2021
Unprompted review
Rated 1 out of 5 stars

untrusted windows

i contacted trusted windows following an advert on line
got a response and an appointment 21/09/20
we opted for a new front door and a new window for the kitchen following that the fitters arrived with the wrong door and the wrong window but still fitted them... because i was away from the workers because of covid virus i expected the job to be done properly
they left in a hurry and we spotted the many faults with the job I E door wrong glass not level no letter box to name a few... window wrong colour frame and not fitted properly
they have tried to resolve the issues on three occasions and still waiting for any communication from the firm.... no response to me contacting them
i would never employ this company as they are incompetent

February 21, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look