Just like the other guys I had no idea that this company had gone into liquidation until coming on here 😡 it’s a disgrace that they did not have the decency to contact there clients. I just hope this... See more
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Great advice and out of hours service for working people. Information clearly explained and presented. Much more than just a will. All aspects of actions required towards making life easier for loved... See more
Company replied
The gentleman (Toby Green) who came to see us, was a really nice man. He went over and explained things that we didn't understand. We really feel at ease and peace of mind now we've got all this so... See more
Company replied
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could s... See more
Company replied
Company details
Written by the company
Trust Family Associates are an independent provider of later life planning services. Working with specialists we offer the best estate planning services at affordable prices. All our probate and trust services are delivered by one of a panel of SRA regulated solicitors wherever regulated activities are required.
Contact info
Metropolitan House, SK8 7AZ, Cheadle Hulme, United Kingdom
- 0800 066 2563
- hello@trustfamilyassociates.co.uk
- trustfamilyassociates.co.uk
4.0
Great
745 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Met Lee who had great knowledge with…
Met Lee who had great knowledge with good experience.
Gave sufficient time.
November 27, 2024
Mr Mann made sure I understood all…
Mr Mann made sure I understood all that he explained.
December 3, 2024
Took me ages to get back my Money Back
Took me ages, nearly 2 months to get back my payment of £5100 from this Snake Oil Salesman - Finally got it and transferred into a Interest of 4:52% account
October 4, 2024
Unprompted review
Don't leave things too late
Lovely gentleman called and helped me endlessly. Nothing was too much trouble and was reassured about wills and putting my home in trust
November 26, 2024
Estate consultation
The representative arrived on time. He made me feel at ease, and explained everything in detail. He answered all my questions in great detail concerning my needs. He took time to make me feel comfortable in what I needed. When he left I felt assured that I was doing the right thing.
November 22, 2024
Helpful follow up call answering…
Helpful follow up call answering several questions fully politely and well.thanks.
November 21, 2024
Overwhelmed by all the information when…
Overwhelmed by all the information when we only wanted wills. Nearly didn't take them after all the sales talk
November 12, 2024
Will not stop pestering me by phone
Will not stop pestering me by phone, I don’t even know who they are.
November 18, 2024
Unprompted review
Reply from Trust Family Associates
Good Morning Peter, Thank you for taking your time to review. Please accept our sincerest apologies for the experience you have highlighted, we can assure you this is never our intention. We are unfortunately unable to locate your details you have provided. We would be grateful if you could call us on 0800 066 2563 to give us an opportunity to resolve this to your satisfaction. Kind Regards Jodie
Excellent clear profession staff…
Excellent clear profession staff interaction from the person who phoned and arranged the visit and the person who explained the estate planning process and then completed the necessary forms for our wills, lasting power of attorney and estate planning.
November 7, 2024
Reply from Trust Family Associates
Dear Mrs Newell, Thank you for your wonderful review. We’re thrilled that you were provided with 5-star service from start to finish from all our team at Trust Family Associates. Now you have your plan in place we hope you now have peace of mind for your chosen beneficiaries. We are only one phone call away should you need anything further. Kind Regards Jodie
Moving forward
Derrick the person who came to see me spoke openly didn't hide anything help me in more ways then I could imagine I was happy with the way he handled everything I asked of him after he left I felt my job was done & could start to look forward again
So thank you
November 7, 2024
Reply from Trust Family Associates
Good Morning Janette, Thank you for taking your time to share your experience with us all. We’re delighted you are happy with the service Derek provided and that you now feel peace of mind knowing your estate planning wishes are in place for your chosen loved ones. If you need anything further, please don’t hesitate to contact us at any time. Kind Regards Jodie
WENT THROUGH EVERYTHING TOLD OF THE…
WENT THROUGH EVERYTHING TOLD OF THE PROBLEMS WE COULD FACE AND HOW TO AVOID THEM.
ONE PROBLEM HAS COME UP.
WHEN I PUT BRENDA JONES AS A PART OWNER OF MY PROPERTY SHE WAS BRENDA PRICE.
SHOULD IT NOW BE PUT AS BRENDS JONES INSTEAD OF PRICE
November 13, 2024
Reply from Trust Family Associates
Good Morning Mr Jones, Thank you for sharing your experience with us. We’re pleased Derek gave you good advice regarding your estate planning wishes. We recommend that your remove personal details from this review for Data Protection reasons. Thank you for choosing Trust Family Associates. We are only one phone call away should you need anything further. Kind Regards Jodie
Reply from Trust Family Associates
Dear Mr and Mrs Robson, Thank you for taking your time to review us here at Trust family associates. We’re pleased your happy with the service provided. Now you have your plan in place we hope you now have peace of mind for your chosen beneficiaries. We are only one phone call away should you need anything further. Kind Regards Jodie
The Rep was very friendly
The Rep was very friendly. Was able to answer questions when asked even if he was explaining a different point. There was little or no pressure to take out any agreements unless that was the reason for his call. He was ok with me bringing in some more possible clients.
November 4, 2024
Reply from Trust Family Associates
Hi Sue, Thank you for your wonderful feedback. We’re delighted everything regarding our estate planning products were explained fully so you could make an informed decision on the right plan for you. We’re pleased you now have your final wishes in place protecting your hard-earned assets for your chosen loved ones. Thank you for choosing Trust Family Associates. Kind Regards Jodie
It's OK to have a will
October 24, 2024
Reply from Trust Family Associates
Afternoon Tahir, Thank you for sharing your experience with us. By having a Last Will and Testament in place you have protected your estate for your chosen beneficiaries when the sad time comes. We hope you now feel peace of mind now your wishes are in order. If you need anything further, please don’t hesitate to contact us at any time. Kind Regards Jodie
Exactly what we were after.
Clear, concise, honest and to the point. I would thoroughly recommend Ashley and his company.
October 29, 2024
Reply from Trust Family Associates
Good Afternoon Paul, Thank you for your 5-star review. We’re pleased Ashley provided you with clear, concise, and honest straight to the point advice regarding our estate Planning products. Now you have your plan in place we hope you now have peace of mind for your chosen beneficiaries. We are only one phone call away should you need anything further. Kind Regards Jodie
Gary was patient questions answered
Gary was patient, answered all my questions and explained everything well.
It would be interesting to see reviews from anyone who has experience of your services after the decease of the purchaser.
October 22, 2024
Reply from Trust Family Associates
Good Afternoon Martin, Thank you for you review. We’re delighted you rated the service Gary provided to you with 5 stars. Its great Gary explained everything very well and answered all the questions you had regarding your Estate Planning wishes. Thank you for choosing us. You know where we are if you need anything further. Kind Regards Jodie
Superb service from Derek
Superb service from Derek, no hard sales just honest professional advice.
October 25, 2024
Reply from Trust Family Associates
Dear sirs, Thank you for your wonderful review, Derek will be thrilled with your feedback as are we. Its fantastic Derek provided you with superb service when presenting you with our Estate Planning products. We’re so pleased you now have your final wishes in place protecting your hard-earned assets for your chosen loved ones. Thank you for choosing Trust Family Associates. Kind Regards Jodie
No pressure very fixable payment…
No pressure very fixable payment options simple common sense advice
October 17, 2024
Reply from Trust Family Associates
Good Afternoon Charles, Thank you for sharing your experience with us. We’re pleased you received simple Estate Planning advice with a flexible payment option that suits your needs. Now you have your plan in please we hope you now have peace of mind for your chosen beneficiaries. We are only one phone call away should you need anything further. Kind Regards Jodie
He was a very friendly and professional…
He was a very friendly and professional man. He explained things very well. Despite the reason for our meeting, we had a very pleasant afternoon with him
Unfortunately, due to a scam of which I was the victim, we now need all the available cash we can muster. It is for this reason that we are cancelling our application, in the hope that you will be able to refund our £500 deposit. If you were able to do this, we should be very,grateful.
October 11, 2024
Reply from Trust Family Associates
Hi Jane, Thank you for your review. We’re delighted Dave was very friendly, professional, and explained things very well. We’re sorry to hear that you have been scammed recently and are pleased you decided to proceed with your plan. If you need anything further, please don’t hesitate to contact us at any time. Kind Regards Jodie
I got what I wanted.
The guy named Ashley who came explained clearly to me and I managed to ask questions and got answers. I am happy to be assisted by you. I feel all the heavy load on my shoulders is gone. The fact that my family won't struggle makes me happy.
October 16, 2024
Reply from Trust Family Associates
Good Afternoon Sakile, Thank you for taking your time to share your experience with us all. We’re delighted Ashley explained everything clearly and answered all the questions you had regarding your Estate Planning needs. We’re delighted you now have your wishes in place protecting your valuable assets for your family. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
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