I had no idea that TFA no longer trading, it was only in the past couple of days i wondered why my pre-probate payment hadn't been withdrawn. So what happens to the money ive paid for this service
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The gentleman (Toby Green) who came to see us, was a really nice man. He went over and explained things that we didn't understand. We really feel at ease and peace of mind now we've got all this so... See more
Company replied
Paul one of your advisors came on Monday evening. He guided us through the process of writing a will and making sure that provision was made for our children in the event of our death, so they could s... See more
Company replied
Your Representative who came to our house to explain and guide us through the first stage of our Wills and Power of Attorney was very pleasant, helpful and thorough. She explained what we had to do.... See more
Company replied
Company details
Written by the company
Trust Family Associates are an independent provider of later life planning services. Working with specialists we offer the best estate planning services at affordable prices. All our probate and trust services are delivered by one of a panel of SRA regulated solicitors wherever regulated activities are required.
Contact info
Metropolitan House, SK8 7AZ, Cheadle Hulme, United Kingdom
- 0800 066 2563
- hello@trustfamilyassociates.co.uk
- trustfamilyassociates.co.uk
3.9
Great
746 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I got what I wanted.
The guy named Ashley who came explained clearly to me and I managed to ask questions and got answers. I am happy to be assisted by you. I feel all the heavy load on my shoulders is gone. The fact that my family won't struggle makes me happy.
October 16, 2024
Reply from Trust Family Associates
Good Afternoon Sakile, Thank you for taking your time to share your experience with us all. We’re delighted Ashley explained everything clearly and answered all the questions you had regarding your Estate Planning needs. We’re delighted you now have your wishes in place protecting your valuable assets for your family. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
Would recommend this company.
Very helpful and friendly from my first phone call to completion.
October 9, 2024
Reply from Trust Family Associates
Good Afternoon Pauline, Thank you for your wonderful 5 star review. It’s fantastic to hear that you are happy with everything from start to finish and our team at Trust Family Associates provided you with friendly and helpful advice when it came to your Estate Planning wishes. Thank you for choosing us. You know where we are if you need anything further. Kind Regards Jodie
Reply from Trust Family Associates
Good Morning Mr Gibson, Thank you for your wonderful 5-star review. We’re delighted Jimmy helped you to sort all your affairs regarding your Estate Planning wishes. We’re thrilled that you have chosen trust Family Associates to put all your wishes in place. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
Great personal service from agent
September 25, 2024
Reply from Trust Family Associates
Dear Mr Darcy, Thank you for taking your time to review us here at Trust Family Associates. We’re delighted to read such wonderful feedback regarding your consultation with Denis recently. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. We’re delighted you have chosen Trust Family associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
James who was one of colleagues who…
James who was one of colleagues who came out to me was extremely helpful, found me a massive deal. And the best salesman who didn't pressure me into buying. James deserves a lot more than 5 stars in my opinion. Definitely recommend this company.
October 3, 2024
Reply from Trust Family Associates
Morning Robert, We are thrilled to read your wonderful review, thank you so much for sharing with us all. Its fantastic that James was extremely helpful and did not pressurise you into purchasing a plan. Our customer’s satisfaction is our number one priority in everything we do so we are really happy to read your review today. We’re delighted you have chosen Trust Family associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
What you had to offer was well…
What you had to offer was well explained and all questions answered.
September 26, 2024
Reply from Trust Family Associates
Good Morning Miss Alexander, Thank you for your wonderful 5-star review. We’re pleased Derek explained all our options to you in great detail and that you are happy with the service provided. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. We’re delighted you have chosen Trust Family Associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
I felt pressured to sign up there and…
I felt pressured to sign up there and then, which l did. After checking some of the information we were given, felt we were mislead. Cancelled my application shortly after.
September 24, 2024
Reply from Trust Family Associates
Good Morning Mr Faghy, Thank you for sharing your experience with us. We apologise for the experience you have highlighted. We can assure you this is never our intention. We can see that you plan has been cancelled and your refund in full has been requested. We wish you all the very best. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
Lead generation (marketing list) co, not solicitors
This company advertises as a legal service offering wills. Only after clicking on their misleading link and getting a call from a very aggressive and pushy man on the phone did I figure out they are a lead generation company, not a solicitor specialised in writing wills. This guy was obnoxious because I didn't fall for his nonsense. I believe they gather your info and then sell it to solicitors looking for clients. I'd rather find my own solicitor based on reputation and my specific needs instead of someone who pays for my name and details. I made it clear to TFA after learning they are not solicitors but a lead generation outfit to remove my info from their database and said I'm not interested in doing business with them. Now I am getting spam calls from will purveyors I'm not interested in working with. Aren't TFA supposed to remove your details if you request it?
October 1, 2024
Unprompted review
Reply from Trust Family Associates
Good Morning John, Thank you for your review. Please accept our deepest apologies for the experience you have highlighted. We can assure you this is never our intention. Unfortunately, we are unable to locate your information with the details provided. If you could kindly call us on 0800 0662563 so we can discuss this further and hopefully provide you with a satisfactory resolution. Kind Regards Jodie
The reason I only gave a 3stars is I’ve…
The reason I only gave a 3stars is I’ve only just started to do my will p o a and estate plan with you but the limited interaction I have had so far as been positive
September 20, 2024
Reply from Trust Family Associates
Good Morning Mr Hollins, Thank you for taking your time in sharing your experience with us. We have checked your case file and can see that all your documentation has been posted to your home address with clear instructions on how to execute these documents correctly. Remember these documents are not legal binding until the signing process has been completed. If you need any assistance in completing these, please don’t hesitate to call us on 0800 0662563 we are always happy to help. Thank you for choosing Trust Family Associates for your Estate Planning wishes. Kind Regards Jodie
Pressure
I think most people would find a little bit pressured with everything to absorb and when you say free it's not because your asking for 250 pounds if it was pay after 48 hours that gives people time to think
September 20, 2024
Reply from Trust Family Associates
Good Morning Lee, Thank you for sharing your experience with us. We appreciated all feedback and will take your comments on board. We’re delighted that you have chosen trust Family Associates to put all your wishes in place. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
This company is completely useless they…
This company is completely useless they took our deposit in May 2024 and still in end of September 2024 we have had nothing and have also had monthly payments totalling £724 with nothing to show. Have called many times to enquire where the Will is to be fobbed off each time . Called to say we are now cancelling the plan which apparently they can’t do as they can’t transfer my call to the cancellation department I have to wait for them to call me in next few days which obviously will not happen either!!!
DO NOT SIGN WITH THIS COMPANY
September 25, 2024
Unprompted review
Reply from Trust Family Associates
Good Morning Joanna, Thank you for sharing you experience with us all. Please accept our sincere apologies regarding your experience so far and for speaking to us on the phone recently. We appreciate you giving us the opportunity to resolve this for you. All your documentation has been emailed to you as requested. Once you confirm you are happy with these, we will arrange for these to be posted out to you for execution. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
Very satisfied
Garry the Consultant is very professional and knows what he is talking about. He explained very well what the difference between a simple straight forward will and the will with a trust on it and it’s very to understand
September 19, 2024
Reply from Trust Family Associates
Dear Mr Gabuat, Thank you for your kind review. We pleased Gary was very professional and explained everything in a straightforward way so you could understand all the benefits of our Estate Planning products. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. We’re thrilled you have chosen Trust Family Associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
The rep / salesman was great
The rep / salesman was great, explaining options. However, a little research on the company left a lot of questions and the pricing was very high.
September 20, 2024
Reply from Trust Family Associates
Morning Jo, Thank you for sharing your experience with us. Unfortunately, we are unable to locate your details with the information provided. If you could kindly call us on 0800 066 2563 we would like the opportunity to look into this further for you and hopefully resolve to your satisfaction. We shall look forward to hearing from you. Kind Regards Jodie
Appears to be just what I wanted …
Explained all the relevant facts about all the products and the relevance to me
September 19, 2024
Reply from Trust Family Associates
Good Morning Sarah, Thank you for your kind review. We’re thrilled everything was explained to you and all the relevant facts were provided so you could make an informed decision on the right plan for you. We’re delighted that you have chosen trust Family Associates to put all your wishes in place. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
Simply great
Simply great!
All we needed to know and understand about a will, and its implications
September 12, 2024
Reply from Trust Family Associates
Morning Mark, Thank you for taking your time to share you experience with us, we really couldn’t ask for better feedback. We’re delighted you have sorted all your affairs regarding your Estate Planning wishes. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
The agent that came to my home with…
The agent that came to my home with most courteous friendly and very knowledgeable about all the things that are concerned with. He spent a lot of time with me going over things that I didn’t understand. I couldn’t have asked for better thank you Joe.
September 11, 2024
Reply from Trust Family Associates
Good Morning Mr Pyemont, Thank you for your wonderful 5-star review. We’re delighted Joe was very courteous, friendly, and very knowledgeable when he came to visit you at your home. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. Thank you for choosing Trust Family associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
Impressed with the advice and service…
Impressed with the advice and service overall.
September 11, 2024
Reply from Trust Family Associates
Dear Mr Runciman, Thank you for your wonderful 5-star review. We’re delighted are impressed with the service and that we have sorted all your affairs regarding your Estate Planning wishes. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. We’re delighted you have chosen Trust Family Associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
The consultant was very knowledgeable…
The consultant was very knowledgeable about the products that meet our current needs. He was friendly and helpful.
September 13, 2024
Reply from Trust Family Associates
Dear Mrs Kerwin, Thank you for taking your time to review us. Its great that you found Jimmy very knowledgeable when it came to our Estate Planning products. We’re delighted that you have chosen trust Family Associates to put all your wishes in place. Should you need anything further please don’t hesitate to contact us at any time. Kind Regards Jodie
Everything explained correctly and all…
Everything explained correctly and all questions answered to satisfaction.
September 13, 2024
Reply from Trust Family Associates
Good Afternoon Mr Webb, Thank you for your wonderful 5-star feedback. We’re delighted James explained everything and answered all questions to your satisfaction. Now that you have everything in place we hope you have peace of mind for your loved ones for when the sad time comes. We’re delighted you have chosen Trust Family associates. Should you need anything further please don’t hesitate to contact us. Kind Regards Jodie
A very explaining man
A very explaining man , went over all the details I needed to know and did it slowly for me to understand.
September 13, 2024
Reply from Trust Family Associates
Dear Mr Carter, Thank you for taking your time to share your experience with us all. We’re pleased Mark presented you with our Estate Planning products in a clear way so you could understand all the benefits. Welcome to Trust Family associates. We are only one phone call away should you need anything further. Kind Regards Jodie
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