Turffit Ltd Reviews 197

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Originally purchased for newly landscaped back garden but it was so lush and beautiful, I bought more for our front garden. Delivered straight to our door and freshly cut. Excellent and highly recomme... See more

Rated 5 out of 5 stars

Very helpful advice pre ordering. User friendly website..with end of season discount. Prompt delivery by truck driver Mike who took great care to get delivery to nearest accessible point to workpl... See more

Rated 5 out of 5 stars

Never laid turf before, the guidance I got was impeccable, staff were very understanding and spent a lot of their valuable time explaining to the uneducated. Price was good compared to local Perthshir... See more

Rated 4 out of 5 stars

Turf quality was fine. Only issue was (in my opinion) some lack of transparency regarding delivery cost. Local delivery appears to be "free" when buying online. However price per roll of turf is highe... See more

Company details

  1. Home & Garden

Written by the company

Growers and Suppliers of the finest quality Scottish Turf for commercial and domestic customers. Topsoil, Seeds and Fertilisers also available


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Some inconvenience, but good product

The technical advice prior to ordering was very helpful. The ordering was easy. Quality of the turf and root zone soil was great.

HUGE negative is the lack of communication for the delivery:
1) It came 1 day early, which sounds appealing, but when it arrives in the middle of a work-day without notice, it's quite problematic
2) I was not made aware how much space the driver would need to unload the pallets and access the back garden. They would have needed 6 ft wide corridors, which were not the case. Had to manually haul in 2 m3 of rootzone soil and 40 m2 worth of turf rolls from the street to the back garden.

I would recommend their product, BUT definitely call them to find out details about delivery/unloading requirements, and bear in mind that delivery may be earlier than your "chosen delivery date".

April 17, 2022
Turffit Ltd logo

Reply from Turffit Ltd

Hi, first all we are very pleased to learn than you are delighted with the product. Regards actual delivery we will review our wording on our checkout page. We had thought that "Deliveries will be left kerbside or in a driveway providing it is a flat and level surface. Goods will not be able to be lifted over walls, fences, hedges etc. The driver will aim to call 20 mins prior to arrival *" was adequate. We do apologise for the delivery date confusion and will review our office processes. But thanks so much for leaving a review. We always need feedback to improve.

Rated 5 out of 5 stars

Excellent service

Excellent service. We picked up the turf ourselves and all the staff were really helpful.a leaflet explaining the does and don’t of Laying turf was supplied which was really helpful. We will be going back to get more. Really good value

April 15, 2022
Turffit Ltd logo

Reply from Turffit Ltd

Look forward to seeing you again Dennis

Rated 1 out of 5 stars

Poor Service

The soil never appeared the day it was supposed to, when questioned turffit blamed the carrier despite the fact they had never given the bag to the carrier. They also did not call back to provide an update as they promised.

April 15, 2022
Turffit Ltd logo

Reply from Turffit Ltd

Hello Fife Gardener, could you please call and ask for Dawn. We want to help but not sure who to speak to.

Rated 5 out of 5 stars

Instant Gratification

Easiest process ever! Order turf online. Turf arrives at your door as arranged. Free delivery, free advice included. Great turf. Competitive prices.

What’s not to like! Thank you Turfitt

April 15, 2022
Turffit Ltd logo

Reply from Turffit Ltd

Glad all was to your satisfaction Ian

Rated 5 out of 5 stars

Using Turfitt was simplicity itself

Using Turfitt was simplicity itself. I ordered over the phone arranging payment. It was delivered on time and at very competitive price.

They cannot improve on the overall service they delivered.

April 4, 2022
Turffit Ltd logo

Reply from Turffit Ltd

Thank you

Rated 5 out of 5 stars

Great service

Great service, staff couldn’t have been more helpful. Excellent product-really impressed with the quality. Would highly recommend.

March 29, 2022
Rated 1 out of 5 stars

Topsoil riddled with corn spurrey, an agricultural weed

The company that does garden work for me put in flower beds with topsoil provided by you. I have now discovered this soil is FULL of corn spurrey, an agricultural invasive weed. I gather they have spoken to you and been told that we should expect some seeds in your topsoil. That's fair enough, but this is riddled with a weed that would never normally appear in a garden. We can't use weedkiller in our garden so now I'm stuck with an alien weed that is going to be very difficult to get rid of.

August 25, 2021
Unprompted review
Turffit Ltd logo

Reply from Turffit Ltd

Thank you for your feedback. May we take just a moment to explain about our Topsoil and your concerns about weeds.

First of all, ALL our topsoil comes from greenfield sites which means it is a living organism having, until dug, supported a whole range of naturally found plants.

• It is bunded (stored) to allow for soil-borne pests to disappear (up to 5 years)
• Absolutely no recycled materials in the product (which can include glass, food waste other sharps i.e. wood & nails
• All products are tested to *BS 3882:2015

These points are very important to remember. Greenfield topsoil will successfully support growth of any organic matter. And that includes what may be termed by some as weeds. Topsoil cannot identify what is a preferred seed and what is not preferred by the gardener. Good quality topsoil will grow any organic matter which may be blown in with the wind, dropped by a passing bird or planted by the gardener. It is impossible to limit growth to just the preferred plant or eliminate an unwanted one.

We are sorry if this response is not what you wanted to hear but it really is a matter of:
• No weeds and probably very weak or non-existent other plant growth = a recycled soil
• Weeds which can be dealt with a lovely luscious plants, flowers and turf = fully certified greenfield topsoil

Rated 2 out of 5 stars

Full of weevils and larvae, zero customer service - not recommended.

Purchased and booked a delivery date. Upon delivery and inspection, found the turf was full of weevil and larvae and so this was reported to Turffit alongside images of said weevil. No response received to date, therefore cannot recommend due to non-existent customer service. 6 weeks later, new lawn is full of brown patches due to the presence of weevils.

May 6, 2021
Turffit Ltd logo

Reply from Turffit Ltd

Hi Grant, first of all our sincere apologies for the lack of timely reply. Your email of 25th March was overlooked. What you are experiencing is almost certainly bibionidae larvae which are unavoidable now as Health & Safety legislation has banned the use of an effective pesticide. However, the best way to deal with this in a green and non chemical way is to ensure your lawn maintains optimum health so that it competes well against the pests until the larvae hatch around this time of year. Regular mowing and feeding is the best way to achieve this.
I'm confident that, with a good maintenance regime, a lush dense sward of grass will prevail.

I have arranged for a bucket of our fertilizer to be despatched to you early next week with our compliments.

Should you require any further advice please do not hesitate to contact me.

Once again I'm sorry for the delay in responding to your original email.

Rated 5 out of 5 stars

prompt delivery

prompt delivery, efficient service

May 1, 2021
Turffit Ltd logo

Reply from Turffit Ltd

Thank you so much for leaving this positive review

Rated 5 out of 5 stars

Fast delivery

Fast delivery, dropped off exactly where needed. now growing really well.

April 30, 2021
Turffit Ltd logo

Reply from Turffit Ltd

Good to hear and hope the grass contonues to grow well

Rated 4 out of 5 stars

Ordered up materials for job,asked that…

Ordered up materials for job,asked that driver calls 30 mins before arriving to job.
Driver arrived at billing address and had to be re directed to sits address.
This was more hassle for driver than me,but if the information was given to driver this would not have happened .
Very happy with product and looking good.

April 29, 2021
Turffit Ltd logo

Reply from Turffit Ltd

Happy to hear about the product and we'll have a word with the driver - sorry for any inconvenience

Rated 5 out of 5 stars

Great service

Helpful on the phone when ordering and delivered on time 👍
Grass is looking great and I am now preparing some more ground for turfing 😁

April 19, 2021
Turffit Ltd logo

Reply from Turffit Ltd

Great to hear you are happy with the your new look grass

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look