I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more
The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.
Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more
Company details
Written by the company
Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.
Turfmatic™ Customer Guarantee
At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty
All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. -
🌍 International Support
We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. -
💬 Responsive Help
Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.
Contact info
1007 N Orange Street, 4th Floor, 19801, Wilmington, United States
- +1 (302) 313-6645
- sales@turfmatic.com
- turfmatic.com
4.2
Great
260 reviews
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I do a ton of shipping in my Buisness…
I do a ton of shipping in my Buisness and the amount you charged was boardedline gauging. If you Did not make a ton of money off of that shipping and it cost you that much you need to work on a better deal with the company you ship with.
November 17, 2025
Very happy with the power broom 600
Very happy with the power broom 600. Arrived with 2 days of ordering as described and customer service was fantastic. Would recommend as this item I found difficult to find.
November 14, 2025
This is my second time purchasing turf…
This is my second time purchasing turf vacuum works amazing for my buisness!
November 10, 2025
Automatic grass brush machine
An excellent product. Used for first time yesterday to clear leaves and seeds off artificial grass. Easy to use and lawn now looks like new. Would recommend this machine.
November 16, 2025
Turfmatic 600
This tool works as it should and saves hours of back breaking work. I was able to give refresh our 7 year old turf at the front of the house back to near new. Worth the money. Its a bit of a workout when covering a large area but a lot easier and faster than using a rake.
November 5, 2025
Very fast shipping
Very fast shipping. Easy to get going out of the box. The Tufmatic was essentially already put together accept for the handle bar. The Turmatic works great and I am able to clean up my tuf yard very rapidly, as it gently pulls me along.
October 23, 2025
Delivered with in reasable time and…
Delivered with in reasable time and great deal for good machine
October 31, 2025
All went great,and I’m very pleased…
All went great,and I’m very pleased with the product.
October 27, 2025
My synthetic lawn finally looks clean
easy to assemble & use, easily picks up all the fine debris as well as leaves. Excellent customer service. Very happy
October 13, 2025
The product works as advertised
The product works as advertised , which surprised me
October 10, 2025
Very quick delivery
Very quick delivery, 1 day from ordering to delivery. Item is larger than shown on website when received and heavy to move around.
October 8, 2025
No response even after multiple emails…
No response even after multiple emails to track my order. Still has not arrived.
October 6, 2025
Reply from Turfmatic
UPS cannot deliver to the address stated therefore they returned and we refunded.
Postage was slow, but worth the wait!!
Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for time management! Really Happy!! The winter mess is cleaned up, even twiggs are picked up.
October 5, 2025
The sweeper works great
The sweeper works great. It's easy to manage and both cleans and invigorates the grass. There seems to be a trafficked area that hasn't bounced back but that might be an issue for the grass warranty and not the sweeper. Easy to assemble
September 30, 2025
It's à good machine and does a turfmaticgood…
It's à good machine and does a good job. The downfall is not for an older person to use.
September 29, 2025
I have tried multiple ways I reach you
I have tried multiple ways I reach you, email, reviews, calling, with no response. I need to return my purchase. Please call me email me
September 21, 2025
Reply from Turfmatic
We only accept returns in a as new resellable condition. Unboxed, used sweepers will not be accepted
I have not received my product yet
I have not received my product yet , and have not been able to contact anyone so I’ll give you all a zero as of now.
September 26, 2025
Reply from Turfmatic
Can you confirm you received our email today regarding the replacement due to damage by UPS. If not please email us directly at sales@turfmatic.com or WhatsApp via the website.
Replacement order number 23749138
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.