Good communications and kept me up to date with the process, (it was a made to order piece). Arrived today, again excellent updates on delivery time, two nice guys carried it to the room of my choice.... See more
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Once again another piece of quality timeless furniture. From time of ordering to delivery we were kept informed at all times. Thanks to the delivery men who delivered in the awful weather condit... See more
Fabulous bar stools! Excellent customer service. We wanted some bar stools that were the same style as our new dining chairs but wasn’t sure the colour would match - we contacted customers services... See more
Am so pleased with my purchase, item is excellent! Turnbull&Thomas were brilliant at staying in touch to keep me informed of updates and delivery was quick and easy!
Company details
Information provided by various external sources
From traditional furniture to contemporary furniture, from flamboyant to a more understated tone and everything in between, you’ll find the furnishings you’re looking for at prices that are just as appealing.
Contact info
Studio 24/25, Old office Buildings, TS160LA, Eaglescliffe North Yorkshire, United Kingdom
- 01642309640
- sales@turnbullandthomas.co.uk
- turnbullandthomas.co.uk
4.5
Excellent
536 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Such fantastic service!!!
Such fantastic service. They were so helpful with the delivery timeframe and did everything they could to help! The items I bought are just beautiful, so well made and look fab in my salon, thank you!
Bethany Lister-Fitchie
August 20, 2019
Unprompted review
Shocking customer service
Shocking customer service,
No response when asking for a delivery date ( for a trunk that was in stock) and over 28days,
Not good enough- you’ve had my money for a month now
PayPal refund raised
August 15, 2019
Unprompted review
Reply from Turnbullandthomas
Hi Roberta,
Whilst we appreciate your feedback, we can confirm we have emailed and offered you a delivery date, we have again forwarded you this email as your phone number on the account was unavailable on more than one occasion. We do state 4-6 weeks for some pieces of furniture and this is clearly positioned around the website for your perusal prior to ordering. It would have been been better if you had contacted the offices with the number displayed o your emails and order confirmation prior to reporting to paypal, reporting to paypal places the funds on hold so we cannot delivery without payment. We feel that your review is unfair as we have tried to arrange a delivery and you have not responded to our calls or both emails offering a delivery. If you would like to call the offices a member of the team can discuss your order.
Brilliant service very polite and…
Brilliant service very polite and helpful deliver men helped me unpack a very large mirror which is absolutely gorgeous and worth every penny definitely recommend this company
August 7, 2019
Unprompted review
Really friendly people in the office…
Really friendly people in the office who helped me regarding measurements - I even sent pictures of my hallway!
Delivery drivers were professional and arrived exactly when they said they would. Can’t fault the service at all.
July 29, 2019
Unprompted review
Great items
Great items, fast delivery, highly recommended, definitely will be buying again.Thank you.
July 26, 2019
Unprompted review
Excellent furniture
The furniture is very unique and well priced for such high quality
July 24, 2019
Unprompted review
Wonderful product
Wonderful product. Perfect delivery very pleased
Jennifer Eaves
July 21, 2019
Unprompted review
Bought two slat back beech-wood Grandad…
Bought two slat back beech-wood Grandad Chairs to go in the sitting area of my kitchen.
I have now treated them with a stain wax and they look great.
Not quite as weathered looking as antiques but nevertheless just what I wanted!
Good quality solid beech at a fair price I think.
So a very satisfied customer!
July 17, 2019
Unprompted review
Fantastic customer service
I ordered 2 beautiful bar stools but to my own stupidity I ordered the wrong size! Nothing was too much trouble with Turnbull and Thomas. I returned them and was met with the most pleasant individuals in their team (in particular Victoria & Terry). My refund was given immediately. Fantastic customer service, quick responses to calls and emails. Extremely professional approach which will without question make me a returning customer.
July 15, 2019
Unprompted review
I Ordered a gorgeous wingback chair
I Ordered a gorgeous wingback chair, amazing product! Great service, would definitely order again! Thank you xx
July 14, 2019
Unprompted review
Took an age to get my order delivered…
Took an age to get my order delivered even though the item was stated as being in stock
July 13, 2019
Unprompted review
Reply from Turnbullandthomas
Hi John,
Thank you for your review, It was an unfortunate that you had to wait the full 28 Days from ordering to receive your order, we did reply in email and informed you of this just a few days after you ordered explaining the 28 day wait and also your right to cancel if the wait was to long, you could have cancelled at anytime within this period to obtain a full refund however you did personally choose to wait after reading the email. We have taken on board what you have said and are looking into ways to prevent this from happening again. We do state clear and concisely our terms in regards to the timescales on deliveries, and we ask our customers to read our terms and conditions provided prior to ordering to avoid disappointment and placing a damaging review with the review center.
We have taken on board your concerns, thank you for your custom
Kind Regards
Joanne
Beautiful mirror looks great in my…
Beautiful mirror looks great in my bedroom, excellent value for money
July 12, 2019
Unprompted review
Excellent quality and great service…
Excellent quality furnishings and great service received from Turnbull and Thomas!
July 12, 2019
Unprompted review
Product good but delivery appalling
There was no problem with the product I ordered from Turnball and Thomas just the length of time for delivery.
I ordered a console table on the 15th of June and it was delivered on the 5th of July. I called to chase my order on several occasions and was eventually told and emailed advising it had been dispatched on the 27th of June The courier did attempt to deliver on the 2nd of July but we had not been advised of this and was at work. We arranged for redelivery on the 5th of July, took the afternoon off work as was told it would be after 2pm then received a message late afternoon advising that it would be after 8pm at night We paid £20.00 for delivery and I think the service was appalling 12th July 10.29am I have just received a telephone call from Turnbull and Thomas asking me to remove my review as they do not feel it was a true reflection of the service they provide and it was the courier's fault for the delayed delivery. My answer was that I paid Turnbull and Thomas for my product and delivery, I think this is very unprofessional way to operate a business. The gentleman just complained how much he had paid to get the product to Aberdeen and at no time apologised for the inconvenience this had caused or more importantly the loss of 1/2 day holiday from work which was wasted. My understanding was that on Trustpilot you gave an honest account of the experience you had had with a company, this is what I have done.
July 12, 2019
Unprompted review
Reply from Turnbullandthomas
Dear Mrs Robertson,
It was an unfortunate situation in regards to the service of delivery, sometimes this is out of our control as is the case when third parties are involved. We have taken on board what you have said and are looking into ways to prevent this from happening again. We do state clear and concisely our terms in regards to the timescales on deliveries, and we ask our customers to commit to the arranged delivery schedule to avoid disappointment and redelivery.
We have taken on board your concerns, thank you for your custom
Kind Regards
Marie
The quality of the items seems really…
The quality of the items seems really very good but the communication really wasn’t and it took over 2 months to be delivered!
July 4, 2019
Unprompted review
Overall, excellent
The delivery was later than anticipated but we were kept updated. Overall a great service - the deliverymen had a very long day, the traffic was hideous and they provided a very good impression. Very happy with the service
June 24, 2019
Unprompted review
Received our delivery on time
Received our delivery on time. and was kept up to date about
any issues
June 23, 2019
Unprompted review
Very nice products
Very nice products, delivery on time and very good customer service. I recommend this site.
June 23, 2019
Unprompted review
The chairs I bought are good
The chairs I bought are good, but they took over a month to deliver them.
June 19, 2019
Unprompted review
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