Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members for keeping them thoroughly informed throughout the entire vehicle repair journey and making the process seamless. Many people also mention the exceptionally high quality of the workmanship, noting that cars are returned looking immaculate and polished to absolute perfection. Some reviewers were not happy with the communication, mentioning unexpected long delays, repeatedly missed completion dates, and receiving unhelpful customer service responses. A few other people also felt that the standard of certain repairs fell short of expectations, noting issues with mismatched parts and poor vehicle handling.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Staff

Customers had positive experiences with staff, highlighting their amazing support and efficient communication... See more

Quality

Reviewers mention positive feedback about quality, expressing absolute delight with the exceptional standard... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are friendly, responsive, and provide... See more

Customer communications

Consumers find contact to be positive, highlighting courteous and professional interactions from the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Repair and Maintenance
  6. Electric Motor Repair Shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(496)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication and all round efficiency

Efficient pickup and delivery. Good communication- they kept me informed of progress. The car was cleaner inside on return than when they picked it up. The driver who collected my car and brought the courtesy car chatted companionably about living in the countryside. The repair has returned the car to ‘as new’ condition.

February 24, 2025
Rated 1 out of 5 stars

Vehicle returned with repairs…

Vehicle returned with repairs incomplete- and Turners claiming that the un-repaired damage wasn't caused by the accident. Suggesting that we are lying about the damage! Referred back to the insurance company, but not the sort of service I was expecting, particularly after having paid the insurance excess

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Professional throughout

I thought everyone at turners did a great job, from the people who delivered the car to the office staff who kept me informed of the progress to the technicians who worked on my car. An absolutely first rate job.
Thankyou

February 11, 2025
Rated 5 out of 5 stars

Great service

Great service. Made contact with me straight away after my accident. Was prompt with booking me in and arranging a courtesy car. Was dropped off by a lovely employee who was really kind. Car loaned me was spotless. There was even petrol in it.

My Car was repaired and brought back to me quickly.

January 21, 2025

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