Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members for keeping them thoroughly informed throughout the entire vehicle repair journey and making the process seamless. Many people also mention the exceptionally high quality of the workmanship, noting that cars are returned looking immaculate and polished to absolute perfection. Some reviewers were not happy with the communication, mentioning unexpected long delays, repeatedly missed completion dates, and receiving unhelpful customer service responses. A few other people also felt that the standard of certain repairs fell short of expectations, noting issues with mismatched parts and poor vehicle handling.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Staff

Customers had positive experiences with staff, highlighting their amazing support and efficient communication... See more

Quality

Reviewers mention positive feedback about quality, expressing absolute delight with the exceptional standard... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are friendly, responsive, and provide... See more

Customer communications

Consumers find contact to be positive, highlighting courteous and professional interactions from the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Repair and Maintenance
  6. Electric Motor Repair Shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(496)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Turners have been an absolute diamond…

Turners have been an absolute diamond fixing my car ( Front bumper, side panel and mirror). Quick and easy service. They picked my car up and dropping off a courtesy car without any hassle. When the car was finished they then dropped it back off for me. Very efficient! Great service! Highly recommend!

March 28, 2025
Rated 1 out of 5 stars

Turners Accident Repair: all accident and no repair

Turners were chosen by LV insurance to replace the front panel of my car after a serious bird strike.
They collected the car on the 3rd April 2025; a week later on the 10th they called to tell me to expect it back on the 11th.
At 2.30pm on the 11th, surprised by the silence, I called them. They told me they had *just* discovered that they had ordered the wrong part and so could not return the car.
They didn't even call me - I had to call them to find out. And now I have to wait at least another week.
Complete and utter failure, in the workshop and in customer care.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Car repair

Just want to say thank you for the great repair on my car. From start to finish everyone i have delt with from the receptionist to the man that came to pick up my car have been excellent. Would highly recommend turners to my family and friends. Again many thanks.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

I was completely impressed with the excellent customer service. I was updated constantly with how the repairs to my car were going and they even delivered a courtesy car to my place of work.

March 12, 2025
Rated 5 out of 5 stars

excellent service & repair

Our Seat Arona was returned yesterday following repairs at the Durham workshop. The paintwork looked immaculate and the car had been thoroughly cleaned inside & out - it looked better than when we bought it 5years ago! Great job - thank you very much - we will definitely recommend you!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Turners

Excellent service from Turners. The staff were courteous and helpful throughout the repair of my car with everything carried out in the timescale anticipated. 100% happy with the service provided.

March 18, 2025
Rated 5 out of 5 stars

Excellent service

Turner’s contacted me to arrange to come and pick up my car but as a car was driveable, I dropped it off. They explained everything to me and kept in touch about the repair. I got the vehicle back quicker than anticipated and I could not fault the workmanship it was as though the car had not been damaged at all.

March 6, 2025
Rated 5 out of 5 stars

Faultless repair

No problems whatsoever kept well informed on the status of the repair.I’m highly delighted with the work carried out. Well done to everyone involved
Thank you

February 28, 2025

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