TW Drainage Reviews 457

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their ability to quickly diagnose and resolve issues. Many people appreciate the detailed explanations provided, helping them understand the problem and how to prevent future occurrences. The service is frequently described as incredible, with reviewers noting the quick response times and the thoroughness of the work, often exceeding expectations. However, some customers also noted instances where initial assessments were incorrect, leading to further investigations by other companies. A few other people also noted that additional plumbing work was required after a previous service.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and helpfulness in... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a clog affecting a communal pipe for three flats. Our flat was ending up with all the waste water from the flat above, causing an accumulation of ware that filtered to the flat below. TW Draina... See more

Rated 5 out of 5 stars

We have had two previous visit from a different company to clear a blocked communal cast iron drain pipe. Terry arrived bright and cheerful despite the early hour as requested and immediatel... See more

Rated 5 out of 5 stars

Reported a blocked drain to TWD and within 3 hours a very kind, professional engineer came out called Marcus. He talked us through the reason why this had happened and how to resolve it. Within 25 min... See more

Company replied

Rated 5 out of 5 stars

Was contacted on the 28/04/2026 for an appt just 2 days later. Engineer attended on the confirmed date and did a MARVELOUS job at clearing the bathroom sink and bathtub in less than one hour! Free fl... See more


Company details

  1. Property Management Company
  2. Drainage Service
  3. Plumber

Information provided by various external sources

We are committed to providing an outstanding service, regardless of what may be involved. If we can’t do it, the chances are it can’t be done. Our engineers are trained to the highest industry standards in their respective trades and we use the latest technology to ensure you receive the best service possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew attended flat 30 DC today.

Andrew attended flat 30 DC today.
One helluva bubbly personality.
He was quick, efficient,polite but very confident.
He accomplished the job in a very short time and always had this reassuring smile throughout.
He is an asset and a national treasure.
Would have given him 100 stars easily if allowed.

April 30, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Amazing and friendly personality.

Amazing and friendly personality.. Great service.
I feel like they went the extra just to make sure my job was done for me.. l was greatful.
Job was carried by Sam and Halfie great guys great job done.

April 26, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineers.
Thanks
TWD

Rated 5 out of 5 stars

Darryl came to deal with main blocked…

Darryl came to deal with main blocked waste drain. Was polite and explained what he was doing. Very pleased 😀

April 28, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

5 stars isn't enough for Sam

Sam was the operative who attended.

He was absolutely phenomenal, arrived rapidly, worked immensely hard and even though the problem was huge and challenging he stuck with it and battled away and eventualy got the problem sorted, communicated brilliantly, helped to get a further follow up booked and was polite and patient the whole time despite it being late on a sunday eve and a tough job to have to do. Were incredibly grateful for his efforts. A true emergency for us was averted solely thanks to him. He deserves huge credit and our deep thanks.

April 28, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Blockage in drain

Drain in the garden was blocked causing issues with drainage in my bathroom. I had brilliant contact with letting me know I was next and also got a call to say there was a bit of traffic but is through it and on the way. Brilliant contact and updates. when Marcus arrived he was very professional and fixed the drain and all back to normal very quickly. He was friendly and polite too. Thank you

April 28, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Excellent Work Done

Great Job
This morning while the garden drainage was absolutely blocked, TWD team member MARCUS arrived not only very ON time but also completed the job within minutes perfectly. A BIG THANK YOU to TWD & particularly to Marcus.

April 28, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Darryl solving Blocked Toilet Problem

Darryl done an excellent job in fixing my blocked toilet, going above and beyond to quickly solve the problem.

April 27, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Very timely company

Very timely company. Called to confirm timeframe as soon as I reported the issue to my landlord. Nima attended my property within the hour to fix the external drain was really polite and professional. Definitely would recommend him to get the job done. Thanks for today

April 26, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

They turned up fairly late after…

They turned up fairly late after working all day on like 14 jobs, but they kept the noise to a minimum and was really polite and considerate. Really nice fellas with no problems at all.

April 26, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review
Thanks
TWD

Rated 5 out of 5 stars

Nima was great

Nima was great! Thanks

April 26, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Excellent service from Shelby.

Shelby Worked very hard and and did an excellent job. Appreciate it a lot.

April 26, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD

Rated 5 out of 5 stars

Great experience with Sam and Alfie

The best two workers came. I believe their name was Sam and Alfie. They understand everyone I asked and left me happy. Great to see young men like that being helpful, taking passion in what they do

April 26, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thank you for your review, your compliments will be passed onto the engineers.
Thanks
TWD

Rated 5 out of 5 stars

Shelby attended to me yesterday to…

Shelby attended to me yesterday to unblock my sink. She was charming and professional. She came on time and was very quick enough to allow me to pick up my kids from school on time.

April 24, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thanks so much for your feedback! We will pass this on.

Rated 5 out of 5 stars

Nima attended my property today to…

Nima attended my property today to unblock a blockage in one of our sinks. He called beforehand to make sure we was in, he was quick and efficient and gave us advice as to what we can do if it happens in future. Great service!

April 25, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thanks so much for your feedback! We will pass this on.

Rated 5 out of 5 stars

TWD Engineers A*

The 3 engineers that arrived were very friendly, keen to get the issue resolved so thankyou to Fish,Sam and Alfie really good work and resolved a week old issue in no time at all

April 25, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thanks so much for your feedback! We will pass this on.

Rated 5 out of 5 stars

Would highly recommend TWD fast and…

Would highly recommend TWD fast and friendly service. Sean completed the job in great time very happy with how he explained everything and showed us what to look for if it happened again. Very impressed

April 24, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thanks so much for your feedback! We will pass this on.

Rated 5 out of 5 stars

Very lovely experience

Would 100% recommend TWD. Lovely experience. There were very quick to come to my blocked sink.

Nima was so lovely and fixed the problem really quickly. He also gave me advice on what I can do in the future to prevent the issue which was really kind.

Overall my experience was really positive.

April 22, 2024
Unprompted review
TW Drainage logo

Reply from TW Drainage

Thanks so much for your feedback! We will pass this on.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look