We had a clog affecting a communal pipe for three flats. Our flat was ending up with all the waste water from the flat above, causing an accumulation of ware that filtered to the flat below. TW Draina... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have had two previous visit from a different company to clear a blocked communal cast iron drain pipe. Terry arrived bright and cheerful despite the early hour as requested and immediatel... See more
Reported a blocked drain to TWD and within 3 hours a very kind, professional engineer came out called Marcus. He talked us through the reason why this had happened and how to resolve it. Within 25 min... See more
Company replied
Was contacted on the 28/04/2026 for an appt just 2 days later. Engineer attended on the confirmed date and did a MARVELOUS job at clearing the bathroom sink and bathtub in less than one hour! Free fl... See more
Company details
Information provided by various external sources
We are committed to providing an outstanding service, regardless of what may be involved. If we can’t do it, the chances are it can’t be done. Our engineers are trained to the highest industry standards in their respective trades and we use the latest technology to ensure you receive the best service possible.
Contact info
TW Works, Holmesdale Road, South Darenth, DA4 9JP, Kent, United Kingdom
- 0800 121 6122
- info@twdrainage.co.uk
- twdrainage.co.uk
4.9
Excellent
457 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Drainage now worse
August 18, 2023
Unprompted review
Reply from TW Drainage
Please could you contact me on 0800 121 6122 so I may address your concerns?
Many Thanks
Billy Ward
Drainage issues
Nima noticed the issues straight away and fixed the problem. Friendly and helpful
May 12, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Right what can I say about little Ryan…
Right what can I say about little Ryan 😂
This guy has worked his socks off this wk he has done a fantastic job and left the place clean and tidy
Also met francie today and he did a good job a happy guy too both guys are very nice and a pleasure to talk too
May 10, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Friendly and a super quick resolution…
Friendly and a super quick resolution to the problem from Darryl.
May 10, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Sean was a star
Sean was a star done the work in asap time and was a diamond Geeza
May 10, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Sean was absolutely brilliant
Sean was absolutely brilliant. Came over to help us with a very serious blockage. Once he arrived, he promptly identified and resolved the issue, and prescribed appropriate aftercare also.
Nothing but positive things to say.
May 9, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Quick and clean unblocking drain today
Quick, clean job done unblocking my toilet/drain today. Really appreciated it.
Sean 305796/1.
May 8, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Nima is a hero!!
Nima is a hero!!!
I had a blocked drain causing overflowing in my kitchen and Nima was sent out to help me. He showed up less than an hour after I made the call and did an amazing job to sort out the issue. He was really friendly, and explained what he was doing and really put my mind at ease. Thank goodness for him otherwise I dread to think what the state of my kitchen would have been like.
April 19, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Great job
Marcus was friendly and explained what was happening. Waited on a colleague to help and unblocked our extremely blocked toilet.
Thank you guys
May 8, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Nima was amazing!
Nima was amazing!! Absolute life saver! Customer service was great, stayed longer to make sure the job was done! I would highly recommend! Done a dye test ensure the job was done properly
May 7, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Toilet overflow problem - blocked drain
We are housing association tenants who reported an emergency problem at 1pm. This company came out to us by 3.30pm. The guy was very good and efficient and found the problem and sorted it very quickly. Would highly recommend this company.
May 5, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review.
Thanks
TWD
Sean was amazing
Sean was amazing, an actual lifesaver when I found that my drains were backing up with sewer water. He came so quickly and worked very efficiently. Super friendly and got the job done!
May 4, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Highly recommended
Clean, friendly, respectful and quick response. Diagnosed quickly too. I didn’t choose this company it was who was sent to me but I will definitely make them my first port of call when my warranty is up. Another huge plus - according to the engineer, the management/owner of this company really respects and takes care of his staff. Now that’s something worth supporting in this day and age surely.
May 4, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review.
Thanks
TWD
Marcus was friendly and so efficient…
Marcus was friendly and so efficient and solved my blocked toilet within mins defentily worth 5 stars
May 3, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
A fantastic job done today by Marcus…
A fantastic job done today by Marcus and Ely, to clear very serious drainage issues impacting on my flat. They were impeccably professional, courteous and kind and had to work for hours in extremely challenging circumstances. Sean was also hugely helpful a few days before. I am beyond grateful that the issue is resolved.
May 3, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineers
Thanks
TWD
Sean is a top man
Sean, was very polite and helpful, he had the main stack pipe unblock all tidyed up in 10 mins, all explained about why and what was blocking it.
May 3, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Great Job.
Andy turned up went out of his way to clear two blocked drains very good job thanks Andy need more like you..
May 2, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Nima was very polite
Nima was very polite, quick and efficient. Explained to me the problem and advised me on what to do to avoid this occurring again. It was a pleasure.
May 2, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
Great experience
Great experience, very helpful and honest. Would definitely recommend and use again. A+++
May 1, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review.
Thanks
TWD
Nima did a fabulous job at Rosswood…
Nima did a fabulous job at Rosswood gardens unplugging the blocked sink Thank you Nima
May 1, 2024
Unprompted review
Reply from TW Drainage
Thank you for your review, your compliments will be passed onto the engineer.
Thanks
TWD
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