TW Drainage Reviews 457

Nima was so amazing! Quick and efficient would highly recommend.

Very good service from Nima very helpful and informative and answers all questions!

Nima was brilliant came and unblocked our drain that stunk clear it and give some good advice. Thank you

I had Sean of TWD attend my home to address an issue where my WC was backing up and he went above and beyond, explaining all of the steps he took to unblock my toilet.

Manhole covers were removed to the rear of the property, as the problem wasn’t internal and the jetting machine was used in all directions to ensure we didn’t encounter any further problems.

Although the issue hasn’t been fully resolved and Thames Water have been called to remedy a larger issue with the main drainage of the area, Sean ensured that we wouldn’t encounter any further issues until Thames Water attend.

Sean is an asset to TWD and they’d do well to keep hold of him, as I’m sure many a drainage company would benefit massively from his knowledge, professionalism and attitude towards work.

I hope this review reaches Sean and he is made aware of the peace of mind he has given my wife.

Credit to you Sean and keep up the good work. Take care mate.

Aaron Reid

Job No - 3677670/2

Nima was on time and very professional. He persisted until the blockage cleared. Thank you so much for the excellent customer service.

Had a blocked sink Nima was done in 15 mins great job 👏

Marcus from TW drainage was absolutely excellent. I had a blockage for just over a month which caused my boiler to pack up. I had no heating and hot water and could not use my sink or washing machine. Clarion Housing sent several engineers out to try and fix the problem to no avail. Marcus from Tw drainage comes along and fixes the issue on his first visit. He was polite, professional and highly efficient. I would highly recommend!

I’ve been having a terrible leak in my bathroom for over 6 weeks. Numerous plumber have attended and have not be able to find out where the leak is coming from. It took Marcus 20 mins on site, to check the various flats above to rectify the leak. He used basic common sense and is amazing at job good! TW Drainage, retain and look after skilled employees like Marcus; they are hard to find!

I would like to say that Nima came round to my house and was a very polite man and done the job thank you very much nima

This Company is a third party, I only known after the job is done. Axis didn't informed me that they used other company.
I was booked between 08:00 -13:00 by Axis.
After 1pm I rang Axis and I was told they maybe running late so I told them I would appreciate if they keep me inform whats happening, if they running late or not coming. I was waiting and its passed the time slot they gave me. ( Seems Axis not doing a good job )
I'm new in this area and I find it peoples are unfriendly and stuck up.

I don"t even know what time He arrived as it doesn't bother me, as long as I know that someone still coming and I was informed.

Darryl is very professional but polite and friendly. First time someone in this area is polite. After He finished the job, His trying to make sure that all the mess is been cleaned.
Then He explained to me that they are third party doing work for Axis.
Base on my experienced I will definitely recommend this company. TW drainage

Daryl attended my property to unblock my drain. He was polite and professional at all times. Everything was sorted in a timely manner. Thank you :-)

Quick and efficient service and great customer service

This is a top firm with a top notch boss 9

Booking was easy, engineer arrived on time and was very efficient. I am very happy with the service provided by Nima. He went the extra mile by waiting for me as I had a delay. Drainage cleared now and all is well. Thank you!

Marcus came over and sorted my issue within 15 minutes. He was very polite, informative and easy to have in the house. I’d definitely recommend TW Drainage. Many thanks

Excellent service from Nima. Efficient, friendly and cleared our drains out completely.

Polite and efficient service

Marcus was very helpful and courteous at all times. The issue appeared to be resolved.

Job reference - W4386468
Engineer - Sean
My neighbours sink has been blocked for a week. She was at a funeral and was unable to be at home but she asked me if I could let hmthem in She has had various tradesmen visit to try and fix the issue. Moat Housing outsourced the job to TW Drainage. Sean from your company was very knowledgeable and talked me through what he was doing. He was very thorough. I would recommend Sean and TW Drainage to anyone. 5 stars all the way! 😃👍🏽

Van driver is a serious risk to other road users and when questioned about his error is aggressive and confrontational.