Twolions11ltd Reviews 

363
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for their professionalism, helpful advice, and punctuality when arriving on site. People note that communication is consistently clear from booking through to the completion of the work. Consumers are also very happy with the quality of the garden clearances and repairs, highlighting that areas are left spotless. Reviewers frequently mention that the pricing is fair, transparent, and represents excellent value for the services provided. Clients appreciate the efficient workmanship and dedication shown by the crew during every project.

What people talk about most

Service

People report high satisfaction with the service, praising the team for being punctual, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Price

Clients share positive opinions on price, consistently highlighting great value and quotes that beat... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Quality

Reviewers highlight high satisfaction with the quality of the work, noting that projects are completed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an accommodating and professional company. They kept me updated from the moment I booked all the way through, even helping with advice on maintenance afterwards. They've completely cleared and cl... See more

Company replied

Rated 5 out of 5 stars

I've had work done in & outside my home; fencing work on multiple occasions, fitting a washing machine, groundwork & installing a ground anchor. Every time the job's been done on time & to the highest... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Two Lions enough for their services! Communication from the team beforehand and on the day was really good and they were really reliable with organising the work! The team on the da... See more

Company replied

Rated 5 out of 5 stars

Fantastic service resolving a trace and access after a shower leak. I've had surveyors round saying that I would need ceilings opened or floors taken up to resolve the issue. These guys responded... See more

Company replied


Company details

  1. Gardener

Written by the company

We have built up an excellent reputation in our local area by offering the most comprehensive and expert Property Maintenance service in North West. We offer a range of services: - Pest control - Handyman - Gardening - Waste removal - Assembly services - Bathroom and kitchen installation - Painting and decoration - Carpentry


Contact info

4.9

Excellent

TrustScore 5 out of 5

363 reviews

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No recent history of asking for reviews

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4.9

All reviews

(363)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Delighted with the work carried out by Two Lions 11, better than I could have wished for.

March 13, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Neil,

Thank you for your 5-star rating. We are glad to know that you enjoyed our handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Arranged to come within 1 week for ivy…

Arranged to come within 1 week for ivy removal.

March 12, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Matt,

Thank you for sharing your experience. We are happy to know that we impressed you with our gardening services, and we look forward to doing so even more on your next service.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Two Lions 11…

Two of the team came out last weekend to make a start on my jungle of a back garden. They wasted no time and laid into the work professionally and quick. They were very polite and took time to go over some details about preferences. Happy for them to return and complete the next stage.

March 9, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Jim,

Thank you for your 5-star rating. We are glad to know that you enjoyed our gardening services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Dishwasher Installation

Dishwasher installation
I contacted Two Lions 11 to see about getting a dishwasher fitted. I had been putting it off for years because of all the steps it takes. I got in touch with them via email and they talked me through everything, We discussed where the dishwasher was going and cost. I was happy with everything .They're very reasonable. All through the process they kept me up to date. From the initial Email on the Monday to me buying and getting the machine delivered, it was installed on the following Tuesday. If I had known how simple this process was, I would have done it years ago. My fitter was courteous and explained everything about all the products I should use, and best programs. He even gave me advice about an cooker hood. But that's for a later time.

March 4, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Josie,

Thank you for sharing your experience. We are happy to know that we impressed you with our services, and we look forward to doing so even more on your next service.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Dishwasher installation

Nikolai was helpful, informative and friendly. Professional work to high standard at reasonable prices. Would recommend.

March 1, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Letty,

Thank you for your 5-star rating. We are glad to know that you enjoyed our handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Fitted new covers to the external gas…

Fitted new covers to the external gas and electric meters at the property. Good communication throughout the booking process and arrived on time. Did a good job.

February 24, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Jenny,

Thank you for sharing your experience. Knowing that our customers are happy with the services we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Reliable and hardworking

I have used Two lions to do various bits of work around the house on both my properties. They are reliable, always on time and very helpful. I will continue to them as the work is always at a high standard and they go above and beyond

February 21, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Paris,

Thank you for your 5-star rating. We are glad to know that you enjoyed our handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Very prompt and reliable

Very prompt and reliable

February 11, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Essack,

Thank you for your 5-star rating. We are glad to know that you enjoyed our handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

The work was done very quickly and the…

The work was done very quickly and the price was very good

February 17, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Vittorio,

Thank you for your 5-star rating. We are glad to know that you enjoyed our handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Highly recommended

We have used Twolions11 Ltd for several jobs in the past and have always been impressed with their professionalism, reliability, and high-quality workmanship. Their attention to detail and commitment to delivering excellent results make them our go-to contractors. The team is knowledgeable, efficient, and always ensures that projects are completed on time and to a high standard.

As returning customers, we highly recommend Twolions11 Ltd to anyone looking for a trustworthy and skilled contractor. They consistently exceed our expectations, and we look forward to working with them again in the future!

October 25, 2024
Unprompted review
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Reply from Twolions11ltd

Dear Manisha,

Thank you for your 5-star rating. We are glad to know that you enjoyed our handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Very professional outfit

I've used the Two Lions 11 Ltd now for years at various properties completing different jobs. Every time they have been easy to deal with, excellent communication, punctual and the quality of work to a very high standard.

January 11, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Simon,

Thank you for sharing your experience. We are happy to know that we impressed you with our services, and we look forward to doing so even more on your next service.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Very quick and reliable service

Very quick and reliable service, clean and tidy job. Would definitely use again

January 22, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Anne,

Thank you for sharing your experience. Knowing that our customers are happy with the services we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Used this service many times

Used this service many times, always quick and tidy work. I highly recommend

January 19, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Rose,

Thank you for your lovely feedback.
We are delighted to know that our services have impressed you so much. We look forward to impressing you, even more, the next time.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Good service.

January 17, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Erzan,

Thank you for sharing your experience. Knowing that our customers are happy with the services we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Used them twice and always happy with…

Used them twice and always happy with their service

January 9, 2025
Unprompted review
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Reply from Twolions11ltd

Dear Dr A,

Thank you for sharing your experience. Knowing that our customers are happy with the services we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Knowledgeable and professional

Very knowledgeable, professional and good quality service. Thank you.

December 16, 2024
Unprompted review
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Reply from Twolions11ltd

Dear Sephen,

Thank you for your 5-star rating. We are glad to know that you enjoyed our services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Great service

Great service - went above and beyond, also great communication throughout 👏

December 15, 2024
Unprompted review
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Reply from Twolions11ltd

Dear Linda

Thank you for sharing your experience. We are happy to know that we impressed you with our plumbing services, and we look forward to doing so even more on your next service.

Kind Regards,
Two Lions 11

Rated 5 out of 5 stars

Excellent service for dishwasher installation

Excellent service for integrated dishwasher installation.
It was a complicated job but technician put hardwork and extra time to finish it.

December 15, 2024
Unprompted review
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Reply from Twolions11ltd

Dear Muhammad,

Thank you for your 5-star rating. We are glad to know that you enjoyed our Handyman services, and we look forward to assisting you again.

Kind Regards,
Two Lions 11 LTD

Rated 5 out of 5 stars

Excellent communication to confirm…

Excellent communication to confirm booking and provide a specific time. They could install my new toilet on a Saturday which was valuable, as I work weekdays. Plumber arrived on time. Very polite and tidy. He carefully explained exactly what he was doing and why. The price was very reasonable. I would definitely recommend this company.

December 14, 2024
Unprompted review
Twolions11ltd logo

Reply from Twolions11ltd

Dear Nathan,

Thank you for sharing your experience. Knowing that our customers are happy with the services we provide is very motivational for us and we will make sure we keep up the high standard and efficiency.

Kind Regards,
Two Lions 11

Rated 1 out of 5 stars

Terrible experience with Two Lions 11…

Terrible experience with Two Lions 11 LTD Handy Men. Their negligence and incompetence led to a serious safety hazard: a mirror falling and striking my 18-month-old baby as he was walking past an inexcusable and dangerous failure.

I spend my time between two countries, and when my cleaner initially flagged the dodgy installation while I was present, I said I would address it upon my return. Unfortunately, time passed, and I almost forgot about the issue until the mirror fell on my child. Thankfully, the mirror didn’t shatter as it deflected off his head and shoulder, which could have caused broken glass to surround him. This horrifying incident prompted me to investigate further and contact the company.

The right hook of the mirror was never properly secured and cannot be secured due to poor installation yet it was still put up, as clearly shown in the video I shared with the company. Instead of taking responsibility for their unsafe work, they blamed everything but their installation, including my honest and trusted cleaner who has been with my family for over 15 years a ridiculous and insulting deflection. Their tone throughout the exchange was dismissive, condescending, and unprofessional.

To make matters worse, they had the audacity to mention a previous incident where their technician damaged my brand-new skirting board while initially securing the mirror an issue they begrudgingly fixed only because they caused the damage in the first place. Calling this repair “complimentary” demonstrates their complete lack of accountability.

Rather than prioritising safety or customer service, they demanded £90 to revisit and fix their own dangerous mistake. This company’s claims of a “10/10 reputation” are laughable and make me question to being utterly false? Their negligence endangered my child, and their disgraceful attitude afterward made it clear they value blame-shifting over customer care.

Avoid Two Lions 11 LTD Handy Men at all costs. They are careless, untrustworthy, and unprofessional -

CHOOSING THEM COULD COST YOU YOUR SAFETY!!!!

December 10, 2024
Unprompted review
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Reply from Twolions11ltd

Thank you for your feedback.

Following our discussion, the service, which included hanging the mirror, was done on 3.10.2023; you called us on 10.12. 2024 making accusations. First, you called, saying that the mirror had fallen down on your child. During the conversation, it turned out that your cleaner found the issue with the mirror by moving it, and it was reported to you. Then, you told us that you knew the mirror had a problem well before your cleaner found it. So you should have reported the issue immediately, and most importantly you should've been honest that the problem appeared after your cleaner pushed the mirror to the right causing the fixings to start woblying. We were polite and requested all of the evidence needed to establish if it was indeed our fault. However, it is not, as it has been over 1 year since we installed it, and you haven't reported it to us; if you had emailed or messaged us to inform us, it may have been different. 

However, after you found out that we are not willing to do anything for free, considering that you haven't reported the problem on time or even told the truth from the beginning, you started being disrespectful. To call someone after 1 year and ask for free service is not something that any professional company will allow. After you saw how honest we are, you started assaulting our staff and company name by calling us names (average Joe, and you should called your company Two Mouses not Two Lions) and showing 100% discrimination. We always help our customers if they come to us as honest and polite as we are to them; we do not tolerate any assaults or discrimination against our staff and company name.

We haven't demanded £90 from you; we simply offered you another visit to replace the fixings with more stable ones, as the ones you have are the original fixings which you have provided and asked to be installed; they are not suitable for this mirror. However, the endpoint is that the fixings were damaged by someone, either you or your cleaner, by forcibly pushing it to the right, and that wasn't reported to us on time or honestly as you went right for the fact that it fell down on your child. As you were well aware of the issue, you should have never let your child near this mirror, and you should not blame us for it. 


We are happy for you to share your feedback as the public eye can judge for themself based on our feedback and response and see who is telling the truth and who is trying to threaten someone by lying. The simple truth is that if the installation is done wrong, the mirror will fall in the next couple of days after installation, not after 1 year (which was actually damaged by someone pushing to the right and damaging your fixing,) so whatever you are saying in your feedback is a way to try and squeeze a company for a free service. 

Also, in terms of the damaged skirting that was fixed, we also did a lot of other complementary work, such as picture frames, knops, etc, which we were not obligated to do for free but we did them. 

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