Tyre Pros Reviews 556

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely helpful, often going above and beyond. Many people highlight the excellent service, noting its efficiency and speed, and appreciate the fair pricing. However, some people were dissatisfied with the product and customer service. There were instances where customers reported damage to their vehicles, issues with tire pressure, and concerns about the quality of work. A few reviewers also mentioned staff whose conduct was perceived as unsatisfactory, as well as a lack of accountability and poor communication regarding service issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the quick and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quality of parts and the quick... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise exceptional service,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into the Braintree branch today and was greeted by a very enthusiastic apprentice, she helped me to choose some tyres to suit. She was very thorough and helpful as she found a problem that... See more

Rated 5 out of 5 stars

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more

Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

556 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Tyre Pros Hove recommended by friend…

Tyre Pros Hove recommended by friend because they were really helpful and pleasant when she had a flat tyre and I have to agree. Ben was polite, checking all my tyres and resetting the onboard system without patronising me, a rare gift!

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely expensive

Basic service, triple the price in Aylesbury.
They just want to make you believe that the work is veri complicated, and based on that they overcharge as much as they want.
Just keep away, and always ask for second opinion. Don’t relay on what you hear from them.
I have learned my lesson hard way with them.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I came back to the Bromsgrove branch…

I came back to the Bromsgrove branch because I had a puncture repaired here last year, and received friendly and professional service.

Same again today; a recently acquired vehicle was making a grating sound, so they took a close look at it. Couldn’t find anything, but they’ve given me peace of mind. I will always use them.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

TOP DOLLAR

Spoke on phone regarding four tyres for my ford Mondeo very helpful got great quote within the hour took car in and had all four tyres done and got a great honest price very friendly service and people will now always go there and spread the word happy days

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

I took my car in to a local branch as a…

I took my car in to a local branch as a tyre was losing pressure. I was told I needed a new one costing £160. I was not offered a repair.
I asked to see the problem with the tyre and was shown a tiny chip embedded in the rubber.
I took it elsewhere and they repaired it for £24.
Not impressed on any level.

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

Will never use Cheltenham branch again.

Will never use Cheltenham branch again.

Booked online a week ago.
Ref PR76-2175733

For today 10.15.
Arrived 10am to be told no slots for an hour due to walk ins.
So, there is no point in booking online with tyre pro.
They will take your money....upfront ...for a week and on the day will not honour the agreement.
No apology. Seems process of messing customers around that have booked a slot is normal business for tyre pro.
Avoid

Went to another place who accomodated me as a walk in.
Avoid.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, went to tyre pros Chorley for a free wheel alignment check to see if my issue was the tracking, was told to leave the keys and come back about 15 mins later. Missed a call in the meantime and when we arrived back he said that’s the report it’s done how do you want to pay, I said it’s here for the free check and the technician says “you didn’t want it doing? I went ahead and did the work assuming you wanted it doing” to which I replied I didn’t he then asked for the keys back reversed the work he had done saying “so you have wasted my time” even though it was his mistake for assuming then proceeded to tell me that’s too dangerous to be on the road, if it was so bad why risk another human being for your mistake? Not only that the proper garage I took it to found out he had reversed the camber to over treble that it was before from 0.4 to 1.50. Car is also just the 1 axle that needed doing but wanted £70 for a full wheel alignment, went to pro tyres (different company) amazing staff very helpful sorted better than the original technicians final work and was £29+VAT

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

100% satisfied!

been here a few times and would highly recommend. Friendly, accommodating, fast and very honest with pricing too.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Badly managed placed

Badly managed placed, Coventry. Had tyre check booked at 1.30 today. Arrived and told wait 20 mins. After 25 mins asked how long, was told by the only person working that he's got more work to do as they made a mistake with someone else's car and I need to wait more longer. As I had to get back to work, I had to leave without check. Really they shouldn't do tyre checks if they don't have enough staff to deal with customers. Wasted time

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Really poor attitude from the shop and completely rip off prices.

Had a puncture, took it to local tyre pros shop. Told the tyre was run on flat and can’t be repaired - I pumped it up before went there so I argue the point. Then was told if the tyre is less than 3mm treads tyre can’t be repaired - but tyre measured 3.6mm so I asked what the issue was…anyway turns out they just wanted me to pay for £500 for a pair of tyres.

Regardless, the guys checking the tyre gave the guy at the counter wrong size, and at that point, it was the last straw.

So I sourced my own tyres and asked the shop if they can fit them - they said no. Then asked about wheel alignment, and was told it will be £350 per wheel!

Yeah rip off places, shops are located in East Barney and North Whetstone. So don’t ever step inside these shops, they will just try to clean you out.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great Team

The guys at Tyrepros in York have been looking after my cars for over 10 years. They will always look at things if I think something isn't right & if it's something small, fix it there and then. And they always smile, laugh & put me at ease when I admit to being someone who knows nothing about cars other than the basics! Something, which as a lone female driver doesn't always happen in garages. Recently my car failed it's MOT on a lot of things. Due to the cost of the repairs, it wasn't viable to have the work done. However, I just wanted to say how great Richard, Ryan & the rest of the team are ( sorry, I don't know all your names!) They gave me advice on what to do with my old car, places to look for a reasonably cheap new car, so I thought they deserved a 5* review. Hopefully I will see you soon with a new car!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Thank you Brian and Kieran and the team at stukeley road in pe29 6hf , I can’t thank you enough for helping me with the the flat tyre I picked up In Peterborough, I live in Nottingham and they changed the tyre in a quick professional manner which helped me get back to Nottingham, again thank you and I appreciate all your help.

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Quoted £120 and charged £370

Quoted £120 and charged £370. Did not even contact me about the cost before replacing the parts. Cowboys that I advise avoiding, untrustworthy and very expensive. Complained to their head office and basically got a “not bothered” response.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with sts Tyre pros Rochester


I recently had the unfortunate experience of using tyre pros rochester for my car’s annual service, and i must say, it was nothing short of a complete letdown.
Manager gary Big thumbs down, i strongly advise to steer clear of tyre pros rochester to avoid the same disappointing experience i had.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Tonbridge

Tyre Pros Tonbridge. I must thank them for their excellent service. I’ve used them before and they were really good. This time my car failed its MOT due to the breaking system. I didn’t know what to do, I called Tyre Pro. Ethan said they’d squeeze me in first thing to take a look. By 11:00am it was all done and I can represent my car at MOT centre next week. I can’t recommend Ethan and Tom and the team enough. Such a friendly, personal service. Thank you!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Went above and beyond for good customer service

On Good Friday, we had a puncture on the A66 in a Tesla Model Y. Jason and Darren at Tyre Pros Darlington not only sourced three compatible tyres from their Middlesbrough warehouse, they got them driven over to Darlington and ensured that when we brought the car in four hours later (thanks to Bank Holiday traffic), the replacement tyre could be fitted immediately.

A great effort all round and a really nice team at the Darlington branch. Also a good price for what is an expensive tyre, so thank you everyone at Tyre Pros!

March 29, 2024
Unprompted review

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