Electronic Partners Reviews 2,065

Our high-end CD player was broken. These guys fixed it and now it's working perfectly. Very happy with the results, would highly recommend.

Fast and professional

Just the best. Superb and professional service from initial approach, providing a postage label, estimate, repair and fast return. Very cost-effective.
I feel able to recommend them to anyone looking for a reliable repair to anything in their range.
From one VERY happy customer

Excellent service, fantastic communication, I personally visited the repair centre in Telford and staff were found to be polite and friendly.The team Fixed my Dac on my nad amplifier although parts took a while to arrive but there is an online portal service that makes it easy to communicate to explain the issues.
This outfit in my opinion offers a professional service at a reasonable price .I believe a decent service comes with a price, like with any trade if you pay peanuts expect monkeys. No monkeys to be found at this company. I will use this company again.

Electronic partners were very helpful when I made my initial enquiry on the telephone. They kept me informed about the progress of my repair and my turntable came back as good as new

Fantastic service and reasonable pricing. Sent 2 old Bose units in for repair and the communications were excellent and products returned working. Will definitely use them again.

Their free quote was completely off and laughable, honestly. I put in a query regarding replacing the left analog sticks of two PS5 controllers. This was explained very clearly as simply replacing the sticks to fix controller drift. The price they quoted me for this was £119. Which is more than what buying 2 new controllers costs. Also, this can't be chalked up to the cost of new parts. New analog sticks cost about £3. I know this because I've bought the parts, but they need to be replaced using a soldering iron, which I don't have.

Not sure who's reviewing these quotes, but maybe you should re-examine your process if you want to be taken seriously.

Excellent. Bose unit and changer repaired. Prompt service and good instructions on web site

I am very pleased with the service. They kept me informed all the way through, my equipment was repaired and delivered on time. Not to mention the excellent customer service. If anyone needs their equipment repaired, this is the place to send them to.

Completely misinterpreted my request. Impossible to reply to their email. I simply wanted a couple of (supplied) small backup batteries soldered to a circuit board. Instead they couldn't quote because they tried to convince me there is a fault needing diagnosis and parts required!

Quoted widly out because they did not bother to read my quote request propery, leading to wasted time for me and this organisation & personally inccuring £16 cost just to send in my item with no repair done.

Explained this to their customer service system, I offered to meet half way and pay half the costs even though i through believe this is all their fault. They rejected this notion.

If they had read my quote request properly, called or communicated on the matter woudnt of sent it in, but instead paying for a waste of time and no repair.

My advice - Use a local company so postage not required and can quote in person ACCURATELY -- Or competitor of this organisation as not a good service

Easy to talk to and good communication and repaired my item very quickly. Highly recommend

Simple website to use - clear, easy instructions with quick quote and repair.

What a find! Excellent service and repair time. I highly recommend this company as live in a rural environment with no audio/repair services locally. Also good collection/delivery via Royal Mail.

Electronic Partners you kept me informed throughout your care & repair of the audio system. I am very relieved you were able to repair it.

I did feel it took quite a while for the whole process to be concluded but the end result is what is important.

Thank you so much.

Charged me over £90 to deal with a battery issue, and did even replace the battery. No warranty because of liquid damage. No doubt they have covered themselves in the very small print in their t&c s.

All proficient in completing the repair and very clear in explaining in what and how it is being done.
My only criticism would be the amount of time was taken.
From the time it left my house to it being returned it was a month, which I thought was a bit excessive.
I would use again though

Helpful from start to finish. Good service from a HUMAN, always much quicker and more efficient. Best result is that the equipment now works. Many thanks to all concerned.

Their advertisement was misleading, their estimate for a repair excessive, and I had to pay a £20 fee to get my board back for nothing whatsoever done. I been dealing with electronic repairs for 50+ years and this is my worst experience of a company.

To be clear, the website says in big letters 'FREE ESTIMATES' The web page which I have archived refers to replacing a specific chip. NO time was 'spent determining' what to do, the website offered to service a HP server board exactly like mine.

I do not expect the company to be able to diagnose the fault which is known and indeed in their quote they say they cannot verify their repair works!

£137 is a long way FROM the figure shown and is bait and switch. It a lot of money to change ONE chip which can be sourced for $8

£50 for the work would have been acceptable. I base this on having run a successful company engaged in Electronic repairs of computer boards certified by IBM and Epson as a repair centre for 25 years. I now have a quote for this job from another UK company for £30 labour + the part.

I talked to customer services which was answered by an abrasive guy with a European accent who told me I should 'learn how to read English'. I did that before he was born, and have drafted better, fairer and more visible T&C myself. I paid a £20 ransom for nothing except to get my board back.

My 'expectation' was based on what was shown on your website, a full understanding of what was involved, personally repairing electronic items myself and using other companies for this type of work.

Although the charge is shown ambiguously in the T&C - it was not not shown specifically on the bait and switch website offer, which said 'free quotation' I suggest you add "if you decline our quote, we will rip you off for £20 to return your board having done nothing"

Still not impressed.

UPDATE: Reported to the ASA for misleading advertising. Complaint upheld and company contacted by the authority.

Had my Evoke Pure Radio repaired some time ago, and the fault is back. Opened the back and found the aerial lead not been properly secured the aerial, and a load of gel junk slapped on to the connection. It took 2 months before i got my radio back. They have a flashy website, but trying to contact them is impossible. I tried to phone but got a recored answer to say they were not in, even though on the website it stated they were. Choose someone else is my advice.