Electronic Partners Reviews 2,058

I am very pleased with the service. They kept me informed all the way through, my equipment was repaired and delivered on time. Not to mention the excellent customer service. If anyone needs their equipment repaired, this is the place to send them to.

Completely misinterpreted my request. Impossible to reply to their email. I simply wanted a couple of (supplied) small backup batteries soldered to a circuit board. Instead they couldn't quote because they tried to convince me there is a fault needing diagnosis and parts required!

Quoted widly out because they did not bother to read my quote request propery, leading to wasted time for me and this organisation & personally inccuring £16 cost just to send in my item with no repair done.

Explained this to their customer service system, I offered to meet half way and pay half the costs even though i through believe this is all their fault. They rejected this notion.

If they had read my quote request properly, called or communicated on the matter woudnt of sent it in, but instead paying for a waste of time and no repair.

My advice - Use a local company so postage not required and can quote in person ACCURATELY -- Or competitor of this organisation as not a good service

Easy to talk to and good communication and repaired my item very quickly. Highly recommend

Simple website to use - clear, easy instructions with quick quote and repair.

What a find! Excellent service and repair time. I highly recommend this company as live in a rural environment with no audio/repair services locally. Also good collection/delivery via Royal Mail.

Electronic Partners you kept me informed throughout your care & repair of the audio system. I am very relieved you were able to repair it.

I did feel it took quite a while for the whole process to be concluded but the end result is what is important.

Thank you so much.

Charged me over £90 to deal with a battery issue, and did even replace the battery. No warranty because of liquid damage. No doubt they have covered themselves in the very small print in their t&c s.

All proficient in completing the repair and very clear in explaining in what and how it is being done.
My only criticism would be the amount of time was taken.
From the time it left my house to it being returned it was a month, which I thought was a bit excessive.
I would use again though

Helpful from start to finish. Good service from a HUMAN, always much quicker and more efficient. Best result is that the equipment now works. Many thanks to all concerned.

Their advertisement was misleading, their estimate for a repair excessive, and I had to pay a £20 fee to get my board back for nothing whatsoever done. I been dealing with electronic repairs for 50+ years and this is my worst experience of a company.

To be clear, the website says in big letters 'FREE ESTIMATES' The web page which I have archived refers to replacing a specific chip. NO time was 'spent determining' what to do, the website offered to service a HP server board exactly like mine.

I do not expect the company to be able to diagnose the fault which is known and indeed in their quote they say they cannot verify their repair works!

£137 is a long way FROM the figure shown and is bait and switch. It a lot of money to change ONE chip which can be sourced for $8

£50 for the work would have been acceptable. I base this on having run a successful company engaged in Electronic repairs of computer boards certified by IBM and Epson as a repair centre for 25 years. I now have a quote for this job from another UK company for £30 labour + the part.

I talked to customer services which was answered by an abrasive guy with a European accent who told me I should 'learn how to read English'. I did that before he was born, and have drafted better, fairer and more visible T&C myself. I paid a £20 ransom for nothing except to get my board back.

My 'expectation' was based on what was shown on your website, a full understanding of what was involved, personally repairing electronic items myself and using other companies for this type of work.

Although the charge is shown ambiguously in the T&C - it was not not shown specifically on the bait and switch website offer, which said 'free quotation' I suggest you add "if you decline our quote, we will rip you off for £20 to return your board having done nothing"

Still not impressed.

UPDATE: Reported to the ASA for misleading advertising. Complaint upheld and company contacted by the authority.

Had my Evoke Pure Radio repaired some time ago, and the fault is back. Opened the back and found the aerial lead not been properly secured the aerial, and a load of gel junk slapped on to the connection. It took 2 months before i got my radio back. They have a flashy website, but trying to contact them is impossible. I tried to phone but got a recored answer to say they were not in, even though on the website it stated they were. Choose someone else is my advice.

Easy to use service, even provide a ready paid label for posting.

I sent my Bose Wave system to Electronic Partners for repair. After assessing it, they informed me that a partial repair was needed, costing £135, in order to diagnose the issue and carry out a full repair. They were unable to give me an estimate of what the full repair would cost. Since reconditioned Bose Wave systems are available for roughly the same price—and considering the additional £30 service charge and return-packaging costs—I decided not to go ahead with the repair, and chose to have the device recycled instead.

This experience made me reflect on whether this approach is simply how their process works, and I wondered if purchasing a reconditioned unit online might even result in receiving my original device back. Before receiving the partial repair quote, I had been impressed with their communication and efficiency. I would recommend that others read the small print carefully, as I also hadn’t realised there would be an extra charge to have the device recycled

Well what a surprise,a system that works.well done electronic partners
Competitive pricing, all fully explained.
Excellent packaging of repaired goods.
And a great job done Thank you

I was at a loss to find anyone to repair my cocktail audio which is quite old and contains all my favourite cds from over they years.
I was regularly kept informed of progress and spares that needed to be purchased. The end price was very reasonable especially compared to the price of a brand new audio or it's equivalent. Really pleased to have my old friend returned. My only negative is that the packaging for the return was not adequate and new casings etc had dropped off and there was a split in the metal side of the box. It doesn't detract from the fact it's working perfectly and the split cannot be seen where the box is housed. Thank you Electronic Partners! Inv: 40077432

Whilst I did pay for the piority service it was agreat turnaround and repair, plus fast shipment.

Only thing that let the side down was the Royal Mail 24 hour service to EP that did not perfom to its description.

Everything went smoothly.
Their communication was uncomplicated and efficient.
The service was prompt and I got my device back within a respectable timeline.

This firm is very professional, they keep you informed of the progress of the repair with emails from the minute you send it in, to when you they return it to you.
I sent in a Bose Solo sound system not working and when I received back it’s working exactly as it was when new.
I certainly would recommend them to anyone who has a problem with sound systems

CD Player went for simple perair, rubber band to open draw, came back 3 weeks later, draw would not open, contacted them and send off again, came back today still the same, found one of ther old disc stopping it from opening, rang them to discuss quality control and all thay did was laugh at me.
dont use them as NO QC