Good service delivered on time on day given. Installation was problematic as hole alignment on the handlebar and console mast did not match so took longer than it should have to assemble. I am also un... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
So far have changed the delivery day three times. Still not received. On the flip side they answer email quickly and are polite. Remains to be seen what the bike is actually like.
Company replied
Support and the order process were good but the wait for delivery of almost a month is unacceptable. Whilst the time frame is due to your external delivery company I feel you should be looking to reso... See more
Company replied
We received a different treadmill to the one we ordered. When I contacted Customer Services, they dealt with this matter really quickly and I was very happy with the service. They are going to remove... See more
Company replied
Company details
Written by the company
Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.
Contact info
UNIT 2, 40:40 LINK, 30 - 34 MILL END ROAD, HP12 4AX, High Wycombe, United Kingdom
- 01494412420
- clientservices@jhtgroup.uk
- uk.johnsonfitness.com
3.7
Average
106 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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I haven’t really started using it…
I haven’t really started using it properly and so far I think the highest resistance is “light”, could be that I’ve discovered my inner hulk🙄. Customer service has been ok telling me to connect directly to mains, have I done this …no🤦🏾♂️, once done and it resolved the issue, it’ll be 5*
September 26, 2024
Great price
Great price. Ordered followed by a phone call arranging delivery. Arrived bang on time. Treadmill. Bonus the treadmill was assembled by the guys and brief demonstration how worked. Couldn't fault
September 20, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for your fantastic review! We're always here to make your experience as smooth as possible, so we're glad we met your expectations. Enjoy your treadmill, and don't hesitate to reach out if you need anything in the future!"
Installation Cancellation on morning of instal
Cancelled installation of equipment morning of agreed installation. Had to take the day off work for this as they don’t install over weekends. Lost a days pay due to poor communication. Not even 24 hrs notice of cancellation even offered to build it myself just deliver the equipment. Very disappointed no offer of any freebies or compensation not even a protein shaker. I am thinking twice on kitting out the rest of my gym using this company.
September 13, 2024
Reply from Johnson Fitness & Wellness uk
We are really sorry for the short notice of your installation cancellation. Unfortunately, the installer due to attend your delivery today was taken unwell, therefore we were not able to give notice of this. We completely understand your frustration. Our installation partners, notified you as soon as possible, therefore Johnson Fitness and Wellness had not had opportunity to reach out to you before this and the other review was left. We can see that your installation has been rebooked for this Saturday, whilst this is not ideal or the original booking date, our installation partners do not usually work weekends and are therefore trying to remedy this and accommodate around your availability after we previously let you down. One of the team will be in touch soon. Whilst we aim to achieve 100% delivery, on time in full, every time, occasionally matters out of our control do occur. We are sorry you're disappointed, this is not the Johnson Fitness and Wellness way, however, we do know you will not be disappointed in your Torus 5.
Disappointed
Messaged to make sure they would deliver to my post code and was told they would. Delivery was arranged for over two weeks after order. I was then emailed the day before delivery date to be told they do not deliver to my postcode.
September 11, 2024
Reply from Johnson Fitness & Wellness uk
We are extremely sorry for this oversight. The specific product you ordered cannot be delivered to your postcode. The system should not have allowed the transaction to have completed. Unfortunately, this was then not realised until the day before your scheduled delivery when the final route was planned. We did reach out to you at the time, to offer other treadmills from our range that can be boxed delivered to your postcode, but understand at this point you had already waited 2 weeks and it was not the product you originally requested. We once again apologise that this was not picked up sooner.
Massage chair
Quick delivery. Lovely product compact.
Relaxing massage very effective and soothing.
Slept well after even one massage session .
Comfortable and easy to use.
September 26, 2024
Unprompted review
Reply from Johnson Fitness & Wellness uk
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the product and that it's making a positive difference in your relaxation and sleep. If you ever have any questions or need further assistance, feel free to reach out.
Offering well constructed and fairly…
Offering well constructed and fairly priced equipment, delivered as promised.
September 11, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for your feed back Phillip I'm glad you are enjoying your new product.
IDC console Product we bought is good
IDC console Product we bought is good. Only criticism is the manual that comes with it is rubbish ( being polite here). The manual is too small in print form and very faint as well making really difficult to read. Not difficult to produce a decent booklet.
September 22, 2024
Unprompted review
Reply from Johnson Fitness & Wellness uk
Thank you for your valuable feedback! We're glad to hear that you're happy with the product itself. However, we apologize for the inconvenience caused by the manual. Thank you for helping us improve!
Replacement Motor Control board (MCB) on my JHT…
The Motor Control board (MCB) on my JHT Johnson Fitness Omega Z treadmill failed 4 months after the initial 2 year warranty.
Johnson Fitness replaced the failed MCB for £207.
The replacement MCB failed at just after 3 months. Johnson fitness said there is no warranty on the self fit replacement part (They never offered fitment by their engineers on the replacement).
August 20, 2024
Unprompted review
Great customer service in answering…
Great customer service in answering questions and doing the delivery and install! Really happy with the treadmill we got and the service throughout the process!
July 29, 2024
Reply from Johnson Fitness & Wellness uk
Thank you!
Great products and servise
July 11, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for your kind words!
Excellent Elliptical Strider
Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upstairs (definitely a 2 person job) and had it working an hour later with easy assembly instructions for the 3 parts that need assembled onto the main frame.
July 26, 2024
Reply from Johnson Fitness & Wellness uk
Enjoy your smooth workouts, and thank you for sharing positive experience!
Reply from Johnson Fitness & Wellness uk
Thank you for your review! If you need anything else, feel free to ask!
Efficient staff
June 20, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for your kind words! We're glad to hear you found our staff efficient.
My experience is mixed
My experience is mixed. Ordering was simple and Laura gave me great info about the treadmills in the office. Delivery took nearly 3 weeks which was disappointing and then I was told the day before delivery the treadmill got damaged in transit and I had to wait another 6 weeks! I got straight on the phone to Laura to ask which different models I could still get delivered with me the next day. Laura was extremely helpful and quickly found out for me. Would have been 5 stars if they had been proactive and offered the alternative straight away. I would have not been happy to wait 9 weeks in total for the treadmill. Delivery guys were great and really knowledgeable
June 7, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for your feedback. We're glad Laura was helpful. We apologize for the delivery delays and the damaged treadmill. We'll work on offering alternatives more quickly in the future. It's great to hear the delivery team was knowledgeable and helpful. Thanks for your patience.
Kind regards,
Johnson Fitness and Wellness Team
Excellent communication by the delivery…
Excellent communication by the delivery team. Arrived promptly and set up the treadmill within 30 minutes. Absolute top class service
May 31, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for your review! We're glad to hear that our delivery team provided excellent service and set up your treadmill quickly. Enjoy your new treadmill! If you need anything else, feel free to ask!
Part ordered was correct and resolved…
Part ordered was correct and resolved my treadmill issue.... helpful advise and good payment system.
May 29, 2024
Reply from Johnson Fitness & Wellness uk
Thanks a lot for your positive review! We're glad we could help you out with the correct part for your treadmill. If you ever need anything else, just let us know!
Kind regarts,
Johnson Fitness and Wellness Team
Treadmill arrived but did not work
Treadmill arrived but did not work. Delivery guys were great - but could not be redelivered for another week which was very disappointing, particularly as had to take a day off work for the delivery.
May 24, 2024
Reply from Johnson Fitness & Wellness uk
Thank you for sharing your experience with us. We're sorry to hear that your treadmill didn't work upon arrival and that rescheduling the delivery was inconvenient for you. We appreciate your patience and understanding.
Kind regarts,
Johnson Fitness and Wellness Team
Very good experience. Would recommend.
Purchased a box-damaged cross trainer online. Used the chat function to ask questions and got my answers. Payment was easy and I got a receipt immediately. Delivery was well informed and the delivery company did everything they said they would and brought the 93kg box into the conservatory as requested. Very pleased with purchase. It literally was just the box that was dusty and ripped a bit. Product inside was well protected and in perfect condition.
May 10, 2024
Reply from Johnson Fitness & Wellness uk
Thanks a ton for sharing your experience! We're thrilled you found the process smooth and that your cross trainer arrived in perfect condition. If you need anything else, just let us know!
Installation and delivery great
May 9, 2024
Reply from Johnson Fitness & Wellness uk
Thanks for the great review! We're thrilled to hear that you were happy with our installation and delivery services. If you need anything else, feel free to reach out!
usually good
usually good, first delivery from the digital team and they have sent the incorrect board, hopefully they will resolve quickly
Quick help from Vlad at Johnson, turns out the board was an updated version of the correct board, unfortunately the old version is no longer available
May 8, 2024
Reply from Johnson Fitness & Wellness uk
Thanks for bringing this to our attention. We apologize for the inconvenience caused by the incorrect board. We appreciate your patience and understanding.
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