Despite a slight initial glitch over delivery, which was well dealt with, we are very happy with the items. I have knocked off 1 Star because of this, but otherwise the delivery arrangements, when th... See more
Company replied
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Review summary
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Poor fitting components. Parts fallen off. Waiting for instructions on how to put this right . Good feedback from customer care and quick to respond to queries.A little more information about assembl... See more
Company replied
LOL I always expect to be ripped off and i gave them a hard time about a few things! But their service continued to be excellent and the product is great! They have handled all my fears with calm and... See more
Company replied
Having just purchased the Schwinn 700IC I am impressed by how sturdy an easy to build . The Schwinn700IC is a great spin bike , I also purchased the Schwinn elipptical 510E to complete my gym
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Company details
Written by the company
Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.
Contact info
UNIT 2, 40:40 LINK, 30 - 34 MILL END ROAD, HP12 4AX, High Wycombe, United Kingdom
- 01494412420
- clientservices@jhtgroup.uk
- uk.johnsonfitness.com
3.7
Average
106 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Yet to Receive Ordered Product
I placed an order with Johnson fitness on the 15th December, and I’m yet to actually receive the product ordered. The item was intended as a Xmas present for my partner. I was told I would be contacted within 5 days by their delivery partner and after 7 days I had to chase them. I contacted Johnson fitness and was fobbed off that it was the delivery partner issues and nothing to do with them. I must say I’m very disappointed with the whole experience and being fobbed off by Johnson fitness.
December 15, 2023
Reply from Johnson Fitness & Wellness uk
Thank you for your feedback, we are disappointed to read that you have not been satisfied with your experience- that is not the Johnson Fitness way and we apologise for this, the team strives to deliver the best customer service. I can see that you contacted Johnson Fitness 4 days after placing your order and were advised that the delivery partners would be in touch to book delivery within 5 working days- you should have received a text once you placed your order confirming this also.
I’m pleased to see that your delivery has been scheduled for January and was done so in December. Unfortunately, guaranteed Christmas delivery cut off on this product was 8th December, as advertised on the website, in efforts to avoid disappointment.
Once again, apologies for this experience and we hope you enjoy your product once it arrives, they have proven to be very popular and we have no doubt you will not be disappointed.
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