Johnson Fitness & Wellness uk Reviews 106

Email and phoned Johnson fitness.Heart rate monitor missing. contacted Johnson fitness. Adrian arranged to post heart rate monitor out within two working days.Excellent customer service installation was great. Will use this company again as spotted other items worth buying

As soon as I made payment a representative was on the phone arranging delivery. TGE T101 TREADMILL arrived about 2 weeks later and was assembled in less than an hour. The delivery lads gave me a demo of it and some maintenance advice. I have used it 4 times and so far it's been great will be going on again later today. If I need any more fitness equipment I will be purchasing from this company as their customer service has been excellent.

Very disappointed with my after sales experience. When constructing my cross trainer on the day of delivery a part broke. When phoning the help desk they promised that a replacement part would be sent. However I had no confirmation of when the part was due to arrive. When contacting the help desk, I discovered they had the wrong email. I was then informed that part had been dispatched on the 18/04/2024, however nothing arrived. After another phone call and another promise that the part had left the warehouse and would be arriving by Saturday 27/04/2024, still nothing has arrived. Extremely disappointed as my Saturday has been wasted waiting for a part to arrive.

High quality item, great service by delivery team who had assembled and placed in requested location. Slight disappointment that there's nothing in the manual explaining how to activate the bluetooth and connect it to app, but figured this out fairly quickly (if you have an exercise bike, get pedalling and the bluetooth will activate automatically. Also check the battery doesn't need changing). Overall very happy with the item and service- just as promised

Great service, friendly easy to get on with installers quick and very neat job

Johnson has now made contact and have offered to replace product which we are delighted with. Have raised from 1 to 3 stars as we still have a dead treadmill in our lounge. Will raise to 5 stars once have new kit. Faults happen. It’s how a supplier deals with them that matters.

Treadmill delivered not working. Was told would get call next day with details of when engineer would come. Nothing yet. Early days and ultimately wouldn’t ordinarily give review until supplier had opportunity to put things right however they sent the survey.

Will update when either fixed or rejected.

Really impressed with the Johnson Fitness team from start to finish. The sales rep was knowledgeable, helpful, and friendly without being pushy, and once we'd made our purchase the customer service and delivery team were amazing. Fantastic communication, quick delivery - I really can't fault the experience, and the treadmill itself has exceeded all expectations. Highly recommended.

Very difficult to put together at the base as the 1screw hasnt gone

Think product is good. Pleased with the build. The delivery crew should have passed in some information regarding upkeep particularly regarding the method to lubricate the belt. Needed to look up the method on line. Accepted details given in the brief manual but nothing is better

Great company to buy from - customer service and communication was 10/10
Arranged a date for delivery quickly after purchase

Arrived swiftly on the date organised and the delivery and installation guys were friendly and informative,

Best experience we’ve had from ordering gym equipment 🙌 would 1000% order from this company again. Thank you

I purchased a treadmill from this company, the price was far less than anywhere else, the quality was fantastic and it is really nice to use. Johnson Fitness delivered and fitted it at no extra cost. I shall check their site out when searching for fitness purchases in future.

After receiving the correct email for this company in response to my review. I contacted them as they requested and I can't fault the response I received and the speed in which they sent me a replacement product. I have now updated my review as it was unfortunate that I was initially given the wrong email address.

Treadmill arrived with 2 broken buttons, which have still not been repaired 3 months later. Shocking service!

Excellent service,with the purchase being delivered and installed by some excellent delivery men

Machine was delivered as planned in good condition. Fairly easy to assemble. Robust machine. Program options are basic. Overall good outcome

Easy ordering if there was a problem it was me changed my mind after ordering too a different model absolutely no problem the sales team were fantastic thank you👍

Efficient, great price arrived on time 😊

Excellent treadmill at a great price, very helpful and skilled delivery team.

Product came on time, good communication - bought in the Black Friday sale so was decent price, sign up discount could have been good but yeah I'm happy with my Horizon 7.1 Elite Treadmill