ukeuniverse.co.uk Reviews 182

Very helpful company with good knowledge and excellent customer service

Good price, quick delivery and well packaged. Highly recommend.

Excellent choice of ukuleles, excellent advice on what to pick, excellent customer service and quick postage. Very good company.

Brilliant service - they checked the Uke was the right one for me and checked I had received it and was happy with the purchase. A1 service!

Ordered a uke for my daughters birthday,was sent dispatches next day,was damaged in transit but company phoned me straight away and offered me a more expensive uke at no extra cost to myself,received it two days later,owner was honest and upfront about the original order and that was very much appreciated,would use again

Amazing customer service!! the instruments arrived perfect and they were very kind all the time that we needed advice about the best option. I recommend them 100%

The service I received was very personalised, and showed real care for the customer experience and making sure I had a quality product. I'm new to playing the Ukulele and thanks to them I'm now completely hooked. During these times it's good to see a business go above and beyond for their customers.

Very helpful and very knowledgeable. Loving my new ukulele and it’s beautiful sound. Very accommodating, received 5 star service.
Thanks

First time ukulele buyer/player here
I was pleasently surprised the service I got.
I was called by Divyesh who adviced me on my Ukulele, at first I was a little skeptical because I'm a cynical person. "Is this man just trying to make me spend more money?" haha
But the advice he gave was excellant and I ended up buying a ukulele that was still in my budget but around £15-20 more than the beginner one I had chosen.

After hearing that I used to play the piano and wanted something to help de-stress in these strange times. He emailed me 3 other ukuleles that would be more suitable and higher quality.

I'm very much in love with my purchase and I play it daily for at least an hour! It had the promised warm tones and beautiful sound.

Definitely would buy here again! :)

Friendly staff, excellant ukulele, amazing delivery times.

5 stars :)

The owner of this business clearly cares about his products and customers. There were some issues with the courier, however they were dealt with professionally and pleasantly. The item received was of excellent quality and was packed very well.
Thank you

A first timer to owning a Uke, I wanted to go to a UK business if possible. I got excellent customer service, 1:1 guidance through what I needed and prompt delivery. It is great to support a start up business and I highly recommend

Good communication with prompt responses to enquiries. Quality musical instrument supplied with first class service.

A fast and high quality purchase with superb customer service. I would recommend UKE Universe to others.

First-class service!

Divyesh could not have been more helpful and accommodating. There was a problem with my order, and he kept in constant touch until it was resolved to our mutual satisfaction. I am very happy with my new Flight Travel Ukulele.

Contacted to purchase a tenor uke which unfortunately was out of stick everywhere I tried. Unlike other companies I was offered the opportunity of considering another for the same price. After consideration I agreed and received a Baton Rouge Ukulele along with a very good quality bag. I may not of considered it but have to admit to being very pleased with the purchase which was delivered in very good time despite current situation with Covid. Really happy to recommend especially as a young company trying hard to succeed at a very difficult time.

Incredibly quick delivery and very helpful service. Would definitely recommend.

Great customer service, would definitely recommend. Products are top quality too!