UKExpertMedical LTD Reviews 59

NOT AT ALL HAPPY - OWED MONEY FOR REPORT -
I am very upset by the way that I have recently been treated by UKEM. This is because, despite sending them reminders, I still have not received the previously agreed payment of £1020 for the 12 page medico-legal liability report which I sent as requested to UKEM a year ago on 13th March 2023. UKEM reference for this is CM - 87558 and the solicitor's reference was PI/572312.001. The Client was Master CM whose date of birth is 23.8.2021.This is not how I expect to be treated by a reputable medical agency. Dr Paul Bracey

I went for a hearing test with UkExpertMedical Ltd, on the 6 March. The guy rang beforehand to confirm that I was going, we went on the train it was easy to find, We arrived a little early and were allowed to sit & wait till my appointment, the clinic was better than I expected, i was treated professionally and he explained all that was happening, the test didn't take too long, i did struggle to hear the beeps but that's why i went, all in all a positive experience with
UKExpertMedicalLtd. I would recommend this company to anyone and my family members.

Excellent service from UKExpertMedical LTD. They contacted me in a timely fashion and completed my hearing test with great sympathy and professionalism. I would highly recommend their services.

The hearing test was very clearly conducted and explained afterwards. I would recommend their services.

Everything was in order, kept up to date, very happy with the service.

Excellent service polite and friendly staff always there for help if you needed it.

So far in this case everything has been fine. Every step of the process has been expertly communicated to me. Cannot find any fault in there procedures.

Appointment was on time, nice clean facilities. Procedure was simple followed by good advise.

Very pleased. I've had quick replies to my questions and they've kept me informed of the progress they are making. I've still some way to go, but they have given me confidence about the way ahead.

Hi I was vear happy with all you have done for me thanks

So far pleased with service hearing test set up quickly and optimistic for claim to go forward

Very straight forward and easy to understand all the steps i had to take .

Very easy process obviously ironed out any hick ups from previous clients experiences.
More than happy with the service I received.

I thought the Dr was very understanding and made me feel at ease during the whole examination.

Initially my surname was incorrect as I have an E on the end of Brown. This was soon corrected and the correct document was completed.
All In all it was a good experience though some parts of the claim were not required by ex service personnel and I realise that the document covers all aspects

Over various e-mail and phone calls we managed to get there!
My main gripe is the electronic service. I initially received a (electronic) document that was not only incorrect but merged (overwritten) with other elements of the form. The form could not be downloaded or printed and only the highlighted area could be accessed. Signatures could not be appended unless a ‘touch screen’ could be used (any primate or none primate could do that!). Also, on the initial contact I was informed that certain documents required ‘wet’ signing. How was that possible without a ‘print off’ function?
It was only dialogue (e-mail) with a member of your staff (Davina Ayres – who was brilliant, by the way!) that we managed to get the electronic documents sent by (snail mail) Post. Even then the forms had many errors, which required amending and resending.
Your electronic process requires an ‘Edit’ function in certain fields, like the “Sign and Fill” option on Adobe pdf documents. Also, do not fill in fields that cannot be changed! It would be better to send out a (e.g., Microsoft Word or Adobe pdf) form that asked for specific answers (e.g., name, Service Number, NI Number, etc) so that the form could be filled in with the right information (where appropriate) before sending out for signature.
There should be an ability to print off the document so that it can be scrutinised before a signature commitment is made. ALSO, each document set should be separated (duplexing has one document set merging with the next document set – therefore difficult to separate¬).

I was very pleased with you for your medical team were very helpful.from Raymond Morris

Brilliant service. Process explained very well.
Thank you