uk furniture direct Reviews 

249
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Bought a mattress ,most uncomfortable thing I have ever lay on, even with extra duvet and blankets underneath me it was still like lying on a cement block, was offered another mattress that felt exact... See more

Rated 1 out of 5 stars

Terrible company of cowboys very poor quality over priced chap bed ripped and broke within days and sub base was made of cheap hard board that caved assign as it was sat on. Supposed engineer came to... See more

Rated 1 out of 5 stars

Avoid!! Quick enough to take our money and then on delivery day they suddenly decide they don't accept PayPal and want us to send bank transfer?! didn't feel comfortable sending nearly £1000 over bank... See more

Rated 1 out of 5 stars

Shame I can't give 0 stars sofas are so cheaply made had it a month and the seats looks like it's been had a year it's actually cut up foam in the cushions not anything proper you message them or comm... See more

1.1

Bad

TrustScore 1 out of 5

249 reviews

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1.1

All reviews

(249)

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Rated 5 out of 5 stars

Do not hesitate to buy

Delivery first class. Build very easy. Very solid wood and can take lot of weight. Price does not reflect the high quality of the bookcase. Good job.

August 1, 2017
Unprompted review
Rated 1 out of 5 stars

DISGRACEFUL.

We ordered a wardrobe and chest of drawers we received a email this week to say it would be arriving this week. We have had nothing !!! We have emailed back for a refund and nothing . We are £414 pound down. Thank you uk furniture direct you have our money while I haven't got no bedroom furniture. You said it would come this week so we have got rid of our old furniture n living out of black sacks!!!!!!!! Well after a email back a few days later which said we could hAve our money back or wait three days for furniture to come. We decided to wait for furniture when another email saying the end of the week. Guess what end of week and another email now saying would be next week we decided to cancel.Don't bother with them.3-5 working days to get my money back let's see.Well ladies n Gents update it's been 6 days since we have asked for our money back and nothing no money. This company is a absolute disgrace. When they eventually reply to my review of them . No you will not find the order under my name but Jason Woodcock. Explain yourselves I will keep updating what a disgrace you are till we get our money back!!!!!

July 22, 2017
Unprompted review
Rated 5 out of 5 stars

I have had a very positive experience …

I have had a very positive experience with this company. Having never ordered from them before, I was hesitant. However, their prices were too good to ignore, which included free delivery.

With regards to customer service, I contacted them once to make a query about dispatch and once to follow up on a 2nd order. Both times I received a swift and courteous response.

My items arrived well before estimated times delivered by a friendly courier whom I could not fault.

I ordered corona furniture and as I already own several pieces from this range I knew what to expect.

I have placed 2 consecutive orders with this company.

Overall, a very positive experience. I would not hesitate to recommend them and I would gladly return in the future.

July 14, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello L Herzer, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need another purchase and please spread the word to your family and friends. Regards, Rob

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great products, great prices, great team, I would fully recommend.

July 11, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Charlotte, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and please tell all your family and friends. Regards, Rob

Rated 5 out of 5 stars

Great furniture for the price with …

Great furniture for the price with clear instructions for easy assembly.
Great customer service and delivery.

June 29, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Sharon, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and some more your family and friends. Regards, Rob

Rated 1 out of 5 stars

I ordered a wine rack 14 may money was …

I ordered a wine rack 14 may money was taken from my account 217.00 pounds its now 26th june still have not received wine rack have emailed and telephoned but no response absolutely appalling service and aftercare I would never use this company again

June 26, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Nikki, I cannot find your order from your name? Can I ask that you call or email me and I will look to resolve all the issues you have encountered, Thanks, Rob

Rated 5 out of 5 stars

This is the third time using this …

This is the third time using this company. I can honestly say that from start to finish, the service is great. The delivery driver was very nice and very cheerful.

June 20, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Thanks again Deborah, much appreciated. Rob

Rated 5 out of 5 stars

Second time we have used UK Furniture …

Second time we have used UK Furniture Direct and both times we have been very happy. Excellent customer service and good quality furniture. They even gave us a discount second time around. All in all, a 5 star performance. Thanks again

June 20, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Thanks again Mark, much appreciated. Rob

Rated 5 out of 5 stars

Excellent service great communication …

Excellent service great communication and yes would recommend this company in fact we already have.

June 14, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Janet, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and some more your family and friends. Regards, Rob

Rated 5 out of 5 stars

very pleased

Had a wobble when ordered and didnt get an email to acknowledge the order, but after that all went well, the mattress was quite a bit cheaper than other sites and free delivery.,it came within 7 days
They rang to say what day it was coming and the driver rang when half hour away, so couldn't ask for more..will certainly use them again and would recommend..

June 11, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Barbara, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and tell all your friends. Regards, Rob

Rated 2 out of 5 stars

Company ok but product is poor

Company was fine but the product is pretty dire. The cams used to connect the unit are just bent and/or snapped, poor quality.

June 6, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Jon,
Very sorry to hear that you had quality issues with the product you've purchased, this is very disappointing. Please let me know what parts are faulty and we will replace or even replace the whole item if necessary. Call us anytime on 0161 442 4932 and we'll sort it for you.
Thanks, Rob

Rated 5 out of 5 stars

Would have no issues recommending this …

Would have no issues recommending this company to anyone

June 1, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Ann Marie, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and tell all your friends. Glad we got there in the end, appreciate it. Regards, Rob

Rated 5 out of 5 stars

Good solid pine furniture

Good solid pine furniture, easy to assemble and looks great. Very happy with the service and would definitely use again. Recommended and we are now looking at the bedroom furniture. Thanks again very happy.

May 31, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Mark, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and tell all your friends. Regards, Rob

Rated 5 out of 5 stars

Exceptionally helpful prior to buying …

Exceptionally helpful prior to buying the product, they knew what I was talking about immediately and also helped envisage how the big wardrobe would be developed in separate boxes, enabling me to know I could get them upstairs. Helpful when checking on delivery as well.

May 31, 2017
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Ian, Thanks very much for taking the time to write this positive feedback. Please come back soon when you need a future purchase and tell all your friends. Regards, Rob

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