uk furniture direct Reviews 

249
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Bought a mattress ,most uncomfortable thing I have ever lay on, even with extra duvet and blankets underneath me it was still like lying on a cement block, was offered another mattress that felt exact... See more

Rated 1 out of 5 stars

Terrible company of cowboys very poor quality over priced chap bed ripped and broke within days and sub base was made of cheap hard board that caved assign as it was sat on. Supposed engineer came to... See more

Rated 1 out of 5 stars

Avoid!! Quick enough to take our money and then on delivery day they suddenly decide they don't accept PayPal and want us to send bank transfer?! didn't feel comfortable sending nearly £1000 over bank... See more

Rated 1 out of 5 stars

Shame I can't give 0 stars sofas are so cheaply made had it a month and the seats looks like it's been had a year it's actually cut up foam in the cushions not anything proper you message them or comm... See more

1.1

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TrustScore 1 out of 5

249 reviews

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(249)

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Rated 5 out of 5 stars

Great value for money

Speedy delivery very pleased with chairs just what I wanted at the right price easy to assemble and look great

October 24, 2016
Unprompted review
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Reply from uk furniture direct

Hi Donna, we are very happy that you are happy with your chairs.
Rob

Rated 4 out of 5 stars

Lovely wardrobe, just wrong one delivered

So the wardrobe arrived a day early with a lovely little note from the delivery driver apologising for this... It actually worked in our favour having it a day early so all good!
We ordered an Ottawa White White Robe With Mirror for our daughters room and when unpackaged and began to assemble, we found that it had two white doors, not one mirrored. I left a message to advise of this but as a weekend there was no answer and I still have not heard back but our daughter thought that the two white doors would look just as good and so put together anyway.
Instructions were very straight forward and did not take too long to assemble (1hour approx). The quality was superb especially for the price - heavy and solid.
Would have given 5* if we would have received the wardrobe that we ordered but despite this, looks very good and she is happy with it which is ultimately the most important thing!

October 14, 2016
Unprompted review
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Reply from uk furniture direct

Hello Kate, Thanks very much for taking the time to write this very positive feedback, it really helps us develop our online reputation. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Corona bedroom set

Absolutely delighted with our bedroom furniture, we bought two sets which comprised of a wardrobe, chest of drawers and a bedside cabinet.
The furniture is solid wood, good quality and easy to build together....
I have bought the same furniture for my living room and dining room and they still look amazing after 13 years!
I would recommend buying this furniture to anyone who are looking for beautiful rustic looking furniture.. Absolutely stunning. .thank you.

October 11, 2016
Unprompted review
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Reply from uk furniture direct

Hello, Thanks very much for taking the time to write this very positive feedback, it really helps us develop our online reputation. Please come back soon if you need a future purchase and please spread the word. Regards, Rob

Rated 5 out of 5 stars

Waterproof mattress

I have tried over several weeks to purchase a waterproof mattress. I have a 10 year old who has incontinence issues.. long story short, half the companies would not deliver to Northern Ireland. It was my mum who suggested Furniture Direct. I am so glad she did! The mattress is not only waterproof but a high quality mattress for the price (less than £100)
I am very happy with my purchase & the staff were fantastic..... 10/10

October 6, 2016
Unprompted review
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Reply from uk furniture direct

Hello Sharon, Thanks very much for taking the time to write this very positive feedback, it really helps us develop our online reputation. I am very glad we were able to help. please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Lynx 5 Drawer Chest - Black And White

I purchased the Lynx 5 Drawer Chest - Black And White and all went well from purchase to use! Really pleased with my purchase, lovely quality and looks even better than than it did in the picture. No complaints from me and would use again - thank you :-)

October 3, 2016
Unprompted review
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Reply from uk furniture direct

Hello Mrs Simmonds, Thanks very much for taking the time to write this very positive feedback, it really helps us develop our online reputation. Please come back soon if you need a future purchase and please tell your friend sand family. Regards, Rob

Rated 5 out of 5 stars

excellent service

Product arrived on time with good packaging.

September 27, 2016
Unprompted review
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Reply from uk furniture direct

Hello, Thanks very much for taking the time to write this very positive feedback, it really helps us develop our online reputation. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

excellent service would highly recommend

i ordered the corona living room furniture and I am honestly over the moon with it no missing parts no damaged parts being a carpenter/manager my eye for detail and perfection is high I could not fault anything with the items the ordering process and the delivery driver was so helpful and polite he unloaded everything in to the house as I was at work and only my wife there all round top quality items and service at a really affordable price too

September 5, 2016
Unprompted review
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Reply from uk furniture direct

Hello Ross, Thanks very much for taking the time to write this very positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Excellent , recommend service and quality products

No problems , great communication , on time and lovely table !!!

August 5, 2016
Unprompted review
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Reply from uk furniture direct

Hello Amelia, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Excellent service

I would just like to thank this company for their excellent service. They worked with me to allow the smooth delivery to our holiday let. The furniture is fab, a lot of work putting together as we ordered rather a lot of the Corona dining and bedroom furniture but well worth it. Order was correct no issues at all and brilliant prices! Thank you again

July 31, 2016
Unprompted review
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Reply from uk furniture direct

Hello Yvette, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Delivery of wardrobe

I would not hesitate using this company again the experience was 5 star from start to finish

July 29, 2016
Unprompted review
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Reply from uk furniture direct

Hello Gareth, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order. Please come back soon if you need a future purchase. Regards, Rob

Rated 1 out of 5 stars

DO NOT BUY ANYTHING!!!!

I bought a wardrobe from this company; where do I start??
It arrived late. They only delivered half of it so it couldn't be put together. What I did receive was damaged and cracked. The colour was suppose to be white - it was yellow/cream. Paintwork finish was horrendous. Quality - well it looked like MDF. Trying to send it back was a complete NIGHTMARE. Customer service was terrible. They only would deliver on a Thursday morning (I work full time) so I had to book time off work so someone would collect it. Delivery was suppose to be between 10-1pm and they arrived at 9am and wouldn't wait so I had to get there. DO NOT BOTHER UNLESS YOU WANT COMPLETE DISAPPOINTMENT!! I have never been so let down by a company!!!

July 27, 2016
Unprompted review
Rated 5 out of 5 stars

wardrobe

Excellent quality product and good value for money

July 20, 2016
Unprompted review
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Reply from uk furniture direct

Hello Adrian, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Very quick service

Our oak mirror is of excellent quality and made very well. Very heavy and looks good in our hallway.

June 28, 2016
Unprompted review
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Reply from uk furniture direct

Hello Ms Hodges, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order inc the learnings as noted by you. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

Space Saver Table & Chairs

Purchased a space saver table & chairs from ukfurniture direct. Very happy with the product when it arrived, very well packaged. Delivery arrived exactly on time in the specified slot. Excellent.

June 28, 2016
Unprompted review
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Reply from uk furniture direct

Hello Matt, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order inc the learnings as noted by you. Please come back soon if you need a future purchase. Regards, Rob

Rated 5 out of 5 stars

bedroom set

quality item delivered on time good value for money

June 7, 2016
Unprompted review
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Reply from uk furniture direct

Hello John, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order.
Please come back soon if you need a future purchase. Best regards, Rob

Rated 2 out of 5 stars

Communication Poor, recieved damaged goods!

I received the a wardrobe from you over a month ago, when I unpackaged the doors they were found to be be damaged on the bottom corners and scratches on the mirrored door, this must have happened in transit. I was informed by the young lady that new doors would be sent out within a couple of days. I have yet to receive the doors and the expected delivery date for the doors is now in a weeks time should they arrive at all and with hope there not damaged! I know these things can happen but feel that the delay in delivery is substandard and the communication from the store wasn't up to how I think people should be treated. A call from someone higher up than the young lady who takes the calls at front office would at least show someone cared about their customers needs and concerns.The only thing I have received from UK Direct is in how interested you feel my feedback was on your service! On a plus note should I actually get the doors that arrive in good condition the actual product and build quality is very good for the price.

April 13, 2016
Unprompted review
Rated 5 out of 5 stars

Very good service

I ordered a wardrobe which got lost with the delivery company at the busy Chistmas time. UK furniture direct dealt professionally with the case and sent me replacement promptly. Thanks Nikita for resolving the issue!

April 11, 2016
Unprompted review
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Reply from uk furniture direct

Hello Eugenia, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order especially Nikita.
Please come back soon if you need a future purchase. Best regards, Rob

Rated 5 out of 5 stars

Great products and good service

Great furniture, good price and ordering was painless with delivery arranged about 6 days after ordering

March 15, 2016
Unprompted review
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Reply from uk furniture direct

Hello Mark, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order inc the freight company. Please come back soon if you need a future purchase. Best regards, Rob

Rated 5 out of 5 stars

charisma High black gloss sideboard

Excellent customer service. Delivery arrived when stated. Looks fabulous in our room. Love it. Plus cheaper than anywhere else. Really pleased. Thank you.

March 14, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Mrs Massey, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. I will pass this onto everyone involved in your order inc the freight company. Please come back soon if you need a future purchase. Regards, Rob

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