uk furniture direct Reviews 

249
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a mattress ,most uncomfortable thing I have ever lay on, even with extra duvet and blankets underneath me it was still like lying on a cement block, was offered another mattress that felt exact... See more

Rated 1 out of 5 stars

Terrible company of cowboys very poor quality over priced chap bed ripped and broke within days and sub base was made of cheap hard board that caved assign as it was sat on. Supposed engineer came to... See more

Rated 1 out of 5 stars

Avoid!! Quick enough to take our money and then on delivery day they suddenly decide they don't accept PayPal and want us to send bank transfer?! didn't feel comfortable sending nearly £1000 over bank... See more

Rated 1 out of 5 stars

Shame I can't give 0 stars sofas are so cheaply made had it a month and the seats looks like it's been had a year it's actually cut up foam in the cushions not anything proper you message them or comm... See more

1.1

Bad

TrustScore 1 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(249)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Would highly recommend this company . From order to delivery nothing was to much trouble . Lovely corner sofa. Thank you.

March 11, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hi Peter, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. i will pass this onto everyone involved in your order inc the freight company. Please come back soon. Regards, Rob

Rated 5 out of 5 stars

excellent

Great customer service cheaper than everywhere else I looked.quality of the product was excellent and the delivery was excellent.all in all I'm really pleased with UK furniture direct.highly recommend

March 3, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hi Christopher, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. i will pass this onto everyone involved in your order inc the freight company. Please come back soon. Regards, Rob

Rated 5 out of 5 stars

dining room furniture

Excellent quality ... Arrived on time very happy with our purchase 😊

February 22, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hi Deborah, Thanks very much for taking the time to write this positive feedback, it really helps us develop our online reputation. Please come back soon. Regards, Rob

Rated 5 out of 5 stars

Good products, and quick at sorting out issues

Got quality products, good delivery - I was able because of the short delivery estimation slot to find someone to wait in to receive. There were some missing accessories, but these were sent promptly.

February 20, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Mark, Thanks very much for taking the time to write this positive feedback and I will pass it over to each and every one of the team. Thanks again, please come back soon. Best regards, Rob

Rated 5 out of 5 stars

Excellent

Looked for days online for a sideboard. Finally found one so looked for the best price. uk furniture direct blew the other sellers out of the water, I saved hundreds of pounds.
The customer service is excellent: request a call back and you don't wait long at all before they ring and answer your query.
The sideboard was delivered precisely when I was told and the delivery man was really friendly and helpful.
The sideboard was extremely well packed and arrived in perfect condition. It is really solid and well made and looks absolutely beautiful.
I would highly recommend this company and will look here first for future purchases.

February 19, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Mrs Lawson, Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process. Thanks again, please come back soon. Best regards, Rob

Rated 5 out of 5 stars

A company that works hard to deliver an excellent service.

After a miscommunication around delivery, the company were exceptional in their service recovery. I cannot fault the staff for their customer service, and the price i paid was cheaper than anywhere else online. I've given them 5 stars as I would recommend them.

February 14, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Terry, Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process. Thanks again, i see your going to place a new order soon. Best regards, Rob

Rated 5 out of 5 stars

Wardrobe purchase

Beautiful wardrobe, need plenty of space to but it together though.

February 11, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Rachel, Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process. I hope the assembly went well. Thanks again, please come back soon. Best regards, Rob

Rated 5 out of 5 stars

Wardrobe purchase

Great service, flexible dates for delivery. I would have no problem in purchasing from this company again. One very happy customer.

February 11, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Katherine, Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process. Thanks again, please come back soon. Best regards, Rob

Rated 4 out of 5 stars

Products as expected, could be better communication on dispatches

The products were as expected and no issues with them. Cabin bed, mattress and bed side draws ordered. The delivery information did not state that it would be coming in 2 separate deliveries. I contacted the company via email and telephone and always got a quick response.

I would use the company again.

February 8, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hi Matt,
Thanks for your positive feedback, it is greatly appreciated. I will investigate why you were not informed that they come on separate deliveries as this should always be picked up by the sales team and communicated effectively. Best regards, Rob

Rated 4 out of 5 stars

Good service even though wrong size received

Great product. Bed is good quality and was well packaged. Delivery was fast and efficient with good communication.

Wrong size bed was sent (6ft instead of 5ft ordered) however we didn't notice until assembled so decided to keep although meant we had to return mattress, duvet and bed covers which had been purchased and pay extra for the bigger sizes of everything.

Very happy with bed though so no complaints.

February 3, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Jen, Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process.
Thanks again, please come back soon. Best regards, Rob

Rated 5 out of 5 stars

First time experience and i will be back!

I brought the baltic dressing table with stool. The parcle arrived undamaged and the box really secure as the cardboard flaps were celetaped,glued down so the package carnt open in transit,the wood was protected inside the box also.
Good quality solid wood with wooden runners for the draws. No parts were missing (cushion doesnt come with the stool though as it looks in the picture).
The dressing table was easy to assemble with the instruction booklet it comes with in the box. Delivery was a full 10 days but it arrived spot on inbetween the time frame given and the delivery driver updates you by phone if he may be running late because of the motor way ect.
The ukfurnituredirect people are lovely to speak to over the phone and made me feel secure about my purchase i made. But on ukfurnituredirect they need to put delivery estimates on the product pages as i had to ring up to find out.
Overall excellent service, competative prices, cared for products, and i will surely be happy to purchase again from this company.

January 31, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Chloe, Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process.
Thanks again, please come back soon. Best regards, Rob

Rated 5 out of 5 stars

A good experience!

This was the first time that I ordered from this company. I was pleasant surprised on a number of counts: 1) The communication following purchase was good; 2) the delivery date was fixed in advance and options were given including a weekend delivery; 3) the delivery happened within the time window given; 4) the items in 3 x boxes arrived undamaged; 5) price was competitive. For once, I don't need to contact the company to arrange a return of damaged goods. Such a relief! I will definitely consider this company again for furniture items

January 21, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Kelvin,
Thanks very much for taking the time to write this feedback and I will pass all the positive notes over to each and every one of the team who was involved in your order process. Thanks again, please come back soon.
Best regards, Rob

Rated 5 out of 5 stars

Great

The delivery and furniture were all super

January 15, 2016
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Peter,
Thank you for your positive feedback, it really does help spread the word. We hope that you will come back soon when you need to purchase your next piece of furniture.
Best regards, Rob

Rated 5 out of 5 stars

Beautifully designed and built

Needed an "emergency chair" for Christmas Day. What arrived was a beautifully designed and built piece of furniture which will enjoy year round presence in our home. The customer service was excellent and my enquirys were dealt with immediately and professionally. The chair arrived exactly when they said it would. Overall I'm delighted and would definitely use them again and recommend to friends and family. Thank you.

December 27, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Lesley, Thanks very much for the positive feedback and I am very pleased that you are so happy with your purchase and the service you received. I hope your Christmas went well and the chair helped! Hope you'll come back soon and add to your collection and of course spread the word :)
Kind regards, Rob

Rated 5 out of 5 stars

Beautiful furniture

The furniture was delivered on time. The delivery man bought everything to the door. Was easy enough to build. All looks beautiful. Will recommend to anyone.

December 9, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Michelle, Thanks very much indeed for the positive feedback and I am very pleased that you are so happy with your purchase and the service you received. I hope you'll come back soon and add to your collection and of course spread the word :)
Kind regards, Rob

Rated 5 out of 5 stars

Best furniture distributors

Professional company, fantastic courier company, keeping you informed of delivery every step of the way! Highly recommended. Won't use any other company.

December 2, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Shannon, Thanks very much for the positive feedback and I am very pleased that you are so happy with your purchase. I hope you'll come back soon and add to your collection. Kind regards, Rob

Rated 5 out of 5 stars

Ex quality furniture

Best price found on net and free delivery - £100 cheaper in total
Lots of communication
Arrived on time in MINT condition
Good instructions in English and pieces assembled as per diagrams
Final products superb - 2 x 9 draw merchant
Would buy more in range and from this seller
Very good purchase

November 9, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello David,
Thanks very much for the positive feedback and I am very pleased that you are so happy with your purchase. I hoe you'll come back soon and add to your collection.
Kind regards, Rob

Rated 5 out of 5 stars

Charles 2 sliding door wardrobe

Excellent product really sturdy for price. Delivery good delivery man very helpful . One negative comment it states you can put furniture together in about 20 to 30 minutes it took us nearly 5 hours although I did purchase 2 .Overall good price for quality product would recommend

November 3, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Carol-Anne,
Thanks for the feedback, much appreciated indeed. I will ensure that everyone who was involved on your order are thanked personally. I will also pass on your feeback ref: the build time to the manufacturers.
Please do come back again if you need more furniture, if not, please tell your friends?
Kind regards, Rob

Rated 5 out of 5 stars

Would definitely recommend

Ordered a 4 door wardrobe after comparing prices on other websites and this one was the best. Delivery was easy; driver was very helpful and amenable. Assembly took some time but worth it in the end and the finished product looks and feels good quality.

November 3, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Lizzy,
Thanks for the feedback, much appreciated. I will make sure that everyone who was involved on your order are thanked personally. Please do come back again if you need more furniture, if not, please tell your friends?
Kind regards, Rob

Rated 4 out of 5 stars

Improved communication and service

We came back to UK furniture direct because it provided without a doubt the best price on the market. The communication has been better and we feel more informed about the order and process. Just waiting for the item to be dispatched, but so far, a good experience with the company. The representative has been more than helpful in this instance, ensuring that we are being kept updated at all stages.

October 30, 2015
Unprompted review
uk furniture direct logo

Reply from uk furniture direct

Hello Ambia, thanks for your 2nd purchase and for the re-review...hope it's to your satisfaction
Kind regards, Rob

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look