Have ordered a Westlake bivvy table. Just arrived. I felt the legs are very fragile and just had a query that even though I have a two year guarantee. If a leg gets broken can you get a replacemen... See more
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First time visiting the store after moving, really excellent range of products. Bought hiking socks for myself and my wife plus a merino icebreaker top. Was served by Byron who was professional and f... See more
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We purchased a product online from Blacks which was delivered in the wrong size much to our disappointment. After contacting customer service who were no help at all 0 stars!! we decided to phone Ulti... See more
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It was an efficient sale and delivery of goods which are a perfect fit. It is such a shame that Chelmsford will have no affordable outdoors shop for people to visit and try on particularly as the... See more
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Company details
About Ultimate Outdoors - Chelmsford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Contact info
Unit 2B The Meadows, CM2 6FD, Chelmsford, United Kingdom
- 01245 204533
4.6
Excellent
295 reviews
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Shocking customer service.
Have ordered a Westlake bivvy table.
Just arrived. I felt the legs are very fragile and just had a query that even though I have a two year guarantee. If a leg gets broken can you get a replacement?
In my experience I would say no due to that the contact details I have in my order I am unable to speak to a human.
Not impressed for an item that was not cheap
July 28, 2025
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at www.ultimateoutdoors.com/customer-care/contact-us
Thanks again for your time,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Chelmsford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Ultimate Outdoors Customer Care Team
Had to return the kagoule as it was too…
Had to return the kagoule as it was too big .The refund was made promptly very pleased with the service
May 11, 2024
Reply from Ultimate Outdoors - Chelmsford
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Ultimate Outdoors Customer Care Team
It was an efficient sale and delivery…
It was an efficient sale and delivery of goods which are a perfect fit.
It is such a shame that Chelmsford will have no affordable outdoors shop for people to visit and try on particularly as the majority of the secondary schools in the area run D of E. There are several empty retail outlets in Chelmsford - could you not move Ultimate Outdoors to one of those please?
February 1, 2023
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Ultimate Outdoors Customer Care Team
Sad to see it go!
Friendly, helpful, knowledgeable staff.
I am pleased with my purchase, (Merrell walking shoes), despite stocks being low.
I am just sorry to hear that the store is closing
January 17, 2023
Reply from Ultimate Outdoors - Chelmsford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Ordered jacket xmas eve
Ordered jacket xmas eve , and got it 5 days later , seen some bad reviews and thought will I get it , but needn't of worried first class service . Thank you.
December 30, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Ultimate Outdoors Customer Care Team
When is the closing date for the…
When is the closing date for the Chelmsford store?
December 19, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Ultimate Outdoors Customer Care Team
Great store,
Great store,
thanks Maya, Tina and Molcom it was lovely to see you in store, very professional as always!
December 8, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Ultimate Outdoors Customer Care Team
Helpful staff searched for product…
Helpful staff searched for product (Tina) which I couldn't see on display.
Good price for hats.
December 8, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Help with rucksack purchase
I needed a new day sack to replace a much loved one which was old and broken. Byron was very helpful to show me bags until we found one which was a good new replacement. Very happy with my purchase.
November 12, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Ultimate Outdoors Customer Care Team
I visited the store to purchase a down…a winter long length coat
I visited the store to purchase a down filled long length winter coat. I am really happy with my purchase and Jason, who served me was very helpful too.
November 7, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Ultimate Outdoors Customer Care Team
I was served by Jez very knowledgeable…
I was served by Jez very knowledgeable on his walking boots making my decision very easy to make.
November 27, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Great value
Great value, great products together with good value. Big thanks too Jason for all the support.
December 3, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Ultimate Outdoors Customer Care Team
Professional knowledgable staff
I attended Ultimate Outdoors on the 11th November for a new pair of walking boots. Tina assisted me in choosing the best pair for my activities. Her in-depth knowledge on footwear was amazing and so l felt confident in my purchase.
I would also like to thank all the other staff who were very friendly, knowledgeable and professional.
The two minutes silent was also observed throughout the store which was very moving and just.
I would highly recommend this store and staff and hope they get the recognition they deserve from management.
November 11, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Ultimate Outdoors Customer Care Team
Great price and quick delivery
Great price and quick delivery. Would definitely recommend Ultimate Outdoors. My walking boots are great, really comfy, and best of all they are vegan.
November 14, 2022
Reply from Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Chelmsford
Hello Stephen,
Thank you for taking the time to contact us with your review and for bringing this to our attention.
If you wish for us to look into the issues that you have raised we would be more than happy to do.
Please email us at onlinereviews@ultimateoutdoors.co.uk and include your review reference number #06800827 in the subject and contents of your email.
Please include your order number, full name, and billing address with a brief description of any issues raised.
Regards,
Debbie,
Ultimate Outdoors Online Review Team.
First time visiting the store after…
First time visiting the store after moving, really excellent range of products. Bought hiking socks for myself and my wife plus a merino icebreaker top. Was served by Byron who was professional and friendly!
Will definitely visit again for more outdoor products.
November 29, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Ultimate Outdoors Customer Care Team
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