Have ordered a Westlake bivvy table. Just arrived. I felt the legs are very fragile and just had a query that even though I have a two year guarantee. If a leg gets broken can you get a replacemen... See more
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First time visiting the store after moving, really excellent range of products. Bought hiking socks for myself and my wife plus a merino icebreaker top. Was served by Byron who was professional and f... See more
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We purchased a product online from Blacks which was delivered in the wrong size much to our disappointment. After contacting customer service who were no help at all 0 stars!! we decided to phone Ulti... See more
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It was an efficient sale and delivery of goods which are a perfect fit. It is such a shame that Chelmsford will have no affordable outdoors shop for people to visit and try on particularly as the... See more
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Company details
About Ultimate Outdoors - Chelmsford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Contact info
Unit 2B The Meadows, CM2 6FD, Chelmsford, United Kingdom
- 01245 204533
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Went in to buy some walking shoes
Went in to buy some walking shoes and was served by Maya. She was very helpful and patient and a credit to the company!
Thanks for your help Maya
April 25, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello Antony,
Thank you for taking the time to leave a review.
I'm happy to read that you received an excellent service from Maya at the store. I'm sure that she was happy to support and will surely pass your compliment to her.
If you need any help in the future please let us know.
We hope you continue to shop with us.
Kind regards,
Akeem,
Ultimate Outdoors Online Review Team.
Good advice
Easy shopping, in and out no fuss, good advice from the staff and good prices
Beats online when looking for something a bit specific - in my case walking shoes with a minor back and joints problem.
April 24, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Ian,
Thank you for your great review.
It's lovely to hear that you've been receiving great advice and help from our in-store team. We're glad you're happy with our prices too. Thank you so much for shopping with us!
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Lewis,
Ultimate Outdoors Online Review Team.
Helpful, polite, friendly and cheerful
Jason was helpful at the till and took the time to go the extra mile to help. A young lady (with long straight ginger hair I think?) was also very helpful and knowledgeable on the shop floor. Everyone was polite, friendly and cheerful. I had to go to the till to find someone to help me which was where I found all the assistants.
April 21, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Good Afternoon,
I appreciate you taking the time to leave a review.
I'm pleased to hear you're happy with the excellent service you have received from our helpful colleague Jason and others in-store.
I hope you continue to shop with Ultimate Outdoors in the future.
Thanks,
Sam
Ultimate Outdoors Online Review Team.
Last min D of E purchases
Really great customer service! Informative and only to happy to help with some technical stuff (e.g. is the ruck sack the right fit). Reminds you why online isn’t always the best especially for technical kit. Appreciate the service Jeremy!
April 20, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with our customer service team, and the best help and advice has been offered when making this great purchase.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Ultimate Outdoors Online Review Team
Jason and the team were very friendly…
Jason and the team were very friendly and helpful
April 20, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi John,
I am pleased to hear that John was friendly.
If you need any help in the future, please let us know.
We hope to hear from you again soon.
Kind regards,
Shameela.
Ultimate Outdoors Online Review Team.
Amazing Service !
Service second to none. Jeremy served us when deciding rucksacks and was incredibly knowledgable. Ensuring the rucksack fitted securely and safely. He also assisted on finding the best jacket for my son’s DOFE gold expedition which my son is delighted with. He is super friendly and interested and listens to the customers needs. l will not go to any other outdoor store now.
A second person advised on walking boots ensuring proper fit and again asking the sort of expedition being undertaken again ensuring the correct range of boots to choose and try. Brilliant !
April 18, 2022
Reply from Ultimate Outdoors - Chelmsford
Hey Sharon,
Thank you for taking the time out to leave us a review today!
I am pleased to hear that you have had an amazing experience shopping with us and am glad to hear that you are happy with the products we have to offer.
We hope to see you shopping with us again soon.
Take Care,
Zane,
Ultimate Outdoors Online Review Team.
Great service
Great service, thanks Jeremy. Bought two pairs of walking boots thanks to his advice, also had the bonus of buying them on a 15% day!!
April 16, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello,
Thank you for taking your time to leave us a review.
We are happy to hear that you are pleased with the service provided by our colleague, Jeremy.
We hope you shop with us again soon.
Cheers,
Saanyah,
Ultimate Outdoors Online reviews team.
Lucia -chelmsford
Today I was served by Lucia who was very helpful and attentive when I was buying some walking shoes.
Thank you
April 15, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello Mr Ives,
Thank you for leaving a review.
It's great to hear that when served by Lucia in our Chelmsford store Lucia was both very helpful and attentive while you were buying some walking shoes.
We look forward to you shopping with us again soon.
Regards,
Emma B,
Ultimate Outdoors Online Review Team.
Lucia was extremely knowledgeable and…
Lucia was extremely knowledgeable and helpful with our purchase of boots today.
April 14, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi John,
I appreciate you taking the time to leave us this review.
I am pleased to hear that Lucia was very helpful and was able to offer some advice on some boots that you purchased today.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Moahmed,
Ultimate Outdoors Online Review Team.
The Ultimate in terrible service!
Saturday 5th March we go to the Chelmsford Store, we spend £418.50 on some hiking equipment for our holiday and purchased a pair of Salamon Walking Shoes. My email address is taken, the shoes are checked on the system and the order is placed having paid for the shoes in full with the expectation they will arrive at home prior to the trip.
19th March and day of departure no sign of the Salamon shoes, not the end of the world but not ideal either. Still no sign of an email confirmation of the order or any communication from Ultimate Outdoors.
Now back from vacation i call the Chelmsford store today to find that the order has been cancelled by Head Office, and had i not reached out and chased this purchase id of heard nothing from Ultimate Outdoors! Im now told that as i ordered the shoes in-store i have to go back into Chelmsford in order for them to process back the credit to my card!
You couldn't make this up.... if retailers want customers to come to the hight street and spend hard earned money you need to get your act together and make purchase, and refund processes user friendly. I am now being inconvenienced again as your customer and suffice to say we wont be buying from you again! If its not in the store for you to take on the day my best advice is spend your money elsewhere!
April 12, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi There,
Thank you for taking the time to leave a review today.
I am very sorry to hear that your order delayed and then cancelled with a limited explanation and for any inconvenience caused with having to return to store for a refund. Disappointment is not something we want our customers to experience.
If you would like to discuss this further, please contact us at onlinereviews@ultimateoutdoors.co.uk quoting your reference number #10401170 in the subject.
Please ensure you include your full name, order number and billing address in the email when contacting us so we are able to help you as quickly as possible.
Regards,
Rebecca E,
Ultimate Outdoors Online Review Team.
Absolutely incredible staff!
Absolutely incredible staff!! Came in today looking for a few hiking items and an extra layer for the typical uk spring weather; the in-store team were so helpful and I was able to find absolutely everything I needed!
The store had an awesome selection and I was able to both stock up on the items I needed for a weekend escape and get inspired for a bigger trip to the outdoors.
So glad that this store is here in Chelsmford.
April 8, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Sophia,
Thank you for taking the time to leave us a great review!
I am delighted to hear that you are happy with the assistance provided by the team in our Chelmsford store. I am glad to hear that you are satisfied with the selection of products we have to offer.
We hope to see you shopping with us again soon!
Thanks,
Laura,
Ultimate Outdoors Online Review Team.
Extremely helpful
Extremely helpful and polite staff. I was assisted by Jason who gave excellent advice on the best equipment for me.
Shop has everything you could need for a camping trip and more. Definitely would recommend.
April 8, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello Arthur,
Thank you for your great review.
I am very happy to hear you received great customer service by our in store colleagues and was given excellent product knowledge on our equipment.
I hope to see you continue shopping with us.
Thanks,
Lauren
Ultimate Outdoors Online Reviews Team.
customer service very good
I always judge a company on customer service. Ordered online and too small. Took it back to shop but forgot receipt but manager changed it for next size up without any asking. Saved a trip back.
Clothes good quality and good sale price
April 6, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Paul,
Thank you for taking the time to leave a review.
I am glad to hear that our manager at our store resolved you issue quickly and exchanged the top with no hesitation.
Thank you for the positive feedback.
Regards,
Daryl,
Ultimate Outdoors Online Review Team.
Reply from Ultimate Outdoors - Chelmsford
Hi Nancy,
We appreciate you taking your time to leave your great 5 star review.
It's so lovely to hear that you have been pleased with the level of service you received from us!
Thank you for shopping with us and we hope to see you again soon.
Many thanks,
Ria,
Ultimate Outdoors Online Review Team.
A proper shopping experience!!
Went to ultimate outdoors with my wife to look for walking boots, as we have a demanding holiday in may.
We both tried a few pairs, and thanks to Lucia, who expertly and patiently assisted us, we were able to select a pair each. She really knows how to transform a drab trip to town into a shopping experience!! Thank you Lucia!!
April 6, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Stefano,
Thank you for taking the time to leave a review.
I am pleased to hear you have enjoyed your experience shopping within our store and the level of service provided by Lucia has met your expectations.
We hope you enjoy your new walking boots.
Thanks,
Danielle,
Ultimate Outdoors Online Review Team
Tina was fantastic!
Tina was fantastic in explaining the various types of Men’s Walking Boot and how each is suitable to a different set of conditions. If you need any help, Tina is definitely your go to!
April 5, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Brian,
I very much appreciate you taking the time to leave a review.
It is great to read that Tina delivered excellent customer service and made your experience shopping with us a fantastic one.
I hope you continue to shop with us in the future.
Kind regards,
Gurpreet,
Ultimate Outdoors Online Review Team.
Excellent customer service
We have been to the Chelmsford store to buy few items for my son’s Duke of Edinburgh expedition. First a lady served us in the walking shoes section, excellent service, very pleasant and helpful. Then we went to buy few clothes, bag and other items and served by Jez, who is extremely knowledgeable about the items vey kind and extremely helpful.
March 22, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Good morning Seb,
We appreciate your great feedback.
We're happy to see that there is a great atmosphere in the Chelmsford store, and that Jez managed to do a fantastic job of helping you find what you were looking for.
If you require assistance in the future, please contact us so we can help you further.
We hope you will take the time to shop with us again in the future.
Kind regards,
Alfie
Ultimate Outdoors Online Review Team.
Very good
Very good. Jez was extremely helpful to me and spent well over an hour going through what I needed and what i should buy, remaining patient and kind throughout. Also, when buying walking boots, the lady working there was extremely helpful, recommending shoes and ensured I had the right size, repeatedly going up to the store and back down to check if they fit, again extremely patient and kind
March 22, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Good morning Dr.Paheerathan,
We appreciate your great review.
We're happy to see that Jez did a fantastic job of helping you find something suitable for your needs, and that overall your time in the store went really well.
If you require assistance in the future, please contact us so we can help you further.
We hope you will take the time to shop with us again.
Kind regards,
Alfie
Ultimate Outdoors Online Review Team.
New boots
Lucia was very helpful in making sure the boots I purchased fitted properly, it was not to much trouble for her to get different boots and sizes for me to try until I was happy with the fit.
March 21, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hey Michael,
Thank you so much for taking the time to leave us a lovely review!
I'm delighted to hear that Lucia was so helpful and that you are pleased with your purchase.
We hope to see you shop with us again soon.
All the best,
Charlotte,
Ultimate Outdoors Online Review Team.
Excellent service from Lucia in…
Excellent service from Lucia in choosing our footwear. Thank you
March 13, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi John,
Thank you for leaving a great review for us.
We are super happy to hear that Lucia provided you with excellent service when choosing footwear!
We look forward to seeing you shop with us again.
Have a great day!
Cheers,
Rebecca E,
Ultimate Outdoors Online Review Team.
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