Have ordered a Westlake bivvy table. Just arrived. I felt the legs are very fragile and just had a query that even though I have a two year guarantee. If a leg gets broken can you get a replacemen... See more
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See what reviewers are saying
First time visiting the store after moving, really excellent range of products. Bought hiking socks for myself and my wife plus a merino icebreaker top. Was served by Byron who was professional and f... See more
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We purchased a product online from Blacks which was delivered in the wrong size much to our disappointment. After contacting customer service who were no help at all 0 stars!! we decided to phone Ulti... See more
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It was an efficient sale and delivery of goods which are a perfect fit. It is such a shame that Chelmsford will have no affordable outdoors shop for people to visit and try on particularly as the... See more
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Company details
About Ultimate Outdoors - Chelmsford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Contact info
Unit 2B The Meadows, CM2 6FD, Chelmsford, United Kingdom
- 01245 204533
4.6
Excellent
295 reviews
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Very Helpful Staff
Like to thank Dominic for his help today, nothing was too much trouble.
June 23, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Ultimate Outdoors Customer Care Team
OUTDOORSY
I'm in so often the staff are like Friends, one guy had so much time for my brother who was handicapped, he made his life bit better ,always a pleasure 🙏
June 20, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Ultimate Outdoors Customer Care Team
Served by Kirstie today to get my…
Served by Kirstie today to get my daughters silver DofE equipment. Very knowledgeable and friendly service. Thanks Kirstie!
June 19, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Went in blacks looking for walking…walking trainers
Went in blacks looking for walking shoes. Price good helpful staff as usual what’s not to like with added value for money.
June 19, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Ultimate Outdoors Customer Care Team
Chelmsford branch for DofE backpack
Popped into Chelmsford branch for a last minute back pack for my daughters D of E trip and Jeremy was the best example of customer service I have experienced in a long time!
June 19, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Ultimate Outdoors Customer Care Team
Great service
I was served by Jason who was very prompt at unlocking changing rooms and serving me with a smile and helpful nature.
June 18, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Ultimate Outdoors Customer Care Team
Exceptional customer service from Dominic
Dominic was extremely friendly, helpful & very knowledgeable on your products especially those involving solar power back up, rechargeable torches & all your eco products. He is an asset to your company & will certainly go far in his career. We wish him every success in his endeavours & future projects. We will most certainly come back to store for more walking, outdoor items.
Lovely shop & great displays.
J & M
June 16, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Jayne,
Thank you for taking the time to leave a great review.
I am pleased to hear you are happy with the level Dominic has provided when assisting with your enquiries on our solar powered products and you have enjoyed your shopping experience within our store.
We hope you enjoy your new products.
Thanks,
Danielle,
Ultimate Outdoors Online Review Team
Excellent range and service
Excellent range and wonderful service. Thank you Tina 😀
June 14, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Good morning,
Thank you for leaving a review.
It's great to hear that you have found an excellent range of items to choose from and received wonderful service, especially from Tina.
We look forward to having you shop with us again soon.
Emma,
Ultimate Outdoors Online Review Team.
Jeremy really knew his stuff and helped…
Jeremy really knew his stuff and helped me to quickly find the perfect rucksack for my trip.
June 14, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello Ella,
Thank you for taking the time to leave a review.
It's great to hear that on your recent visit to one of our stores, Jeremy really knew his stuff which helped you find the perfect rucksack for your upcoming trip.
We look forward to having you shop with us again soon.
Emma,
Ultimate Outdoors Online Review Team.
Great range of hiking boots
Great range of hiking boots, very helpful staff. We were served by Jason.
June 12, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hey Adele,
Thank you for taking the time to leave this review.
It's wonderful to hear that you're satisfied with the great range of our hiking boots!
We're also very pleased that Jason, a member of our in-store team, has provided a helpful service throughout your visit.
Thank you for choosing Ultimate Outdoors, we hope to see you shop with us again soon!
Many Thanks,
Csenge
Ultimate Outdoors Online Review Team.
My go to shop for outdoor gear
I have found Ultimate Outdoors my go to shop in Chelmsford for getting outdoor gear. This visit, Dominic was very helpful and supportive of my cause - finding some boots to walk a charity challenge to raise money and awareness for Papyrus. It was good to hear that the shop also raise money for this cause and lovely to be served by an inspiring and supportive staff member. Thank you for a helpful and personable service.
June 9, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello Emma,
Thank you for leaving a review.
It's great to hear that you have found Ultimate Outdoors your go to place for your outdoors needs with our Chelmsford store.
On your recent visit its great to hear that Dominic was very helpful and supportive while you were finding some new boots for your charity walk to raise money for Papyrus.
We wish you luck with your charity walk and look forward to having you shop with us again soon.
Emma,
Ultimate Outdoors Online Review Team.
Great service
Great service from Kirstie in the chelmsford store. Had never been in before but will certainly go back.
June 7, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Julia,
Thank you for your kind words! We appreciate you taking the time to leave us a lovely review.
I am delighted to hear how happy you are with the service you received from Kirstie. Thank you for choosing to shop with us. We hope to see you again!
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Jessica
Ultimate Outdoors Online Review Team
Walking Boots
Walking Boots - I'm off yo Machu Pichu on a charity climb soon so needed some new boots. Rene was very helpful and I purchased a new pair of Solomon boots along with some other accessories.
June 4, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Andy,
I appreciate you taking the time to leave us this review.
I am pleased to hear that Rene was a big help in finding you the right boots and accessories you needed for your charity climb.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Moahmed,
Ultimate Outdoors Online Review Team.
Great experience
Went in on Monday for a specific tent, come out with a better one with brilliant help and advice from kirstie. Had an overall great experience in the store, very knowledgeable staff
June 3, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Paula,
Thank you for taking the time to leave a review.
It is great to hear you are happy with the level of service Kirstie has provided within our store and you have enjoyed your shopping experience.
We hope to see you shopping with us again in future.
Thanks,
Rizky,
Ultimate Outdoors Online Review Team
Reply from Ultimate Outdoors - Chelmsford
Good afternoon,
Thank you for taking your time to leave us a review!
I am pleased to hear that Dominic has provided you with great service, making your experience with us enjoyable.
Please feel free to contact us if you require any additional support.
We hope to hear from you again soon.
Kind regards,
Rizky.
Ultimate Outdoors Online Review Team.
Friendly and helpful staff
Friendly and helpful staff. Great selection of clothing.
June 2, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Wendy,
Thank you for taking the time to leave a review.
It is great to hear you are happy with our stock levels and the service you have received from our store team.
We hope to see you shopping with us again soon.
Thanks,
Danielle,
Ultimate Outdoors Online Review Team
Found everything we needed for DofE
Found everything we needed for DofE. Everyone was helpful, served by Jason, who packed everything into the rucksack for us. Great store.
June 1, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hello Josh,
Thank you for taking your time to leave us a review.
We are happy to hear that you are pleased with the service you received, especially from our colleague Jason, whilst shopping in-store with us.
We hope you shop with us again soon.
Cheers,
Saanyah,
Ultimate Outdoors online reviews team.
Excellent friendly and knowledgeable…
Excellent friendly and knowledgeable customer service by Gavin and Dominic
June 1, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Good morning,
Thank you for leaving a review.
It's great to hear that you have found the service received from Gavin and Dominic to be excellent , friendly and knowledgeable.
We look forward to having you shop with us again soon.
Emma B,
Ultimate Outdoors Online Review Team.
Chelmsford branch
I visited the Chelmsford store three times recently and was very impressed with the customer service on all these occasions. My husband and I bought sandals on the first visit and the young lady working in that department couldn’t have been more helpful. We both bought the same Merrell ones in the end. I then returned and bought another pair that I’d tried on in addition. The girl remembered me and quickly found them. Two days ago, after wearing my merrells in the house, I decided they were too small. The staff took them back and ordered a larger size online without any fuss. These arrived the next day! I can’t fault the store or the online system. Very efficient! And I have two pairs of walking sandals at a good price!
May 25, 2022
Unprompted review
Reply from Ultimate Outdoors - Chelmsford
Hi Jacky,
I appreciate you taking the time to leave us this review.
I am pleased to hear that in your recent visits to our Chelmsford store you received excellent customer service from a member of staff who assisted your in find the perfect sandals for you and your husband. It's also great that the member of staff who assisted you in your first visit was able to find the right size sandals for you.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Moahmed,
Ultimate Outdoors Online Review Team.
Reply from Ultimate Outdoors - Chelmsford
Hi,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with the purchase made, and you love the service provided as much as this product.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Ultimate Outdoors Online Review Team
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