Umai Clothing Reviews 

188
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including fabric, print quality, and overall durability. Many find the designs unique, gorgeous, and appealing, often highlighting a wide range of choices not found elsewhere. The value for money is frequently considered excellent, especially with promotions, and delivery is generally fast and easy. However, some customers noted inconsistencies in product quality, with certain items feeling thinner, having print durability issues, or unexpected sizing. While many found pricing fair, some reviewers felt the cost was high for the perceived material quality. A few also experienced slow shipping or delivery problems.

What people talk about most

Product

People report positive experiences with product, often praising the unique and original designs, which... See more

Quality

Users describe positive interactions with quality, often highlighting the great overall quality, unique... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding prices to be fair and even good... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers finding the overall value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the clothing i got from them was fantastic especially for me as a big person i struggle to find cloth of this style that fits me. the quality on the cloth is great as well as the designs. some of the... See more

Rated 4 out of 5 stars

quality feels very good, size was good(i bought baggy T-shirts which makes sizing easier and less important) and shipping was easy(to sweden, Europe). Designs are alright, but lowk the proportions on... See more

Rated 4 out of 5 stars

I really like some of their designs, i ordered 4-5 tshirts between 2020 and 2025, they're a reliable clothing company. Print quality is good and shirts are durable, the only problem is the thin cotton... See more

Rated 5 out of 5 stars

It is just Umai! A wide range of choice for original designs while always true to its style and visual identity. No problems with ordering, delivery and wearing. Great quality overall!


Company details

  1. Clothing Store

Written by the company

Umai™ is an apparel company dedicated to creating the best clothing inspired by Japanese streetwear and anime.


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(188)

58 reviews in the last 12 months

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Rated 3 out of 5 stars

Two buy, two experiences, mixed results

Bought stuff twice with ~1 year difference
First time the quality of the t-shirt was insane and the prices pretty low for the time.
Second time price basically was basically twice more as expensive and the quality of both the t-shirt and hoodie were pretty low, print wore off after only a few weeks (and ngl having taxes for shipment pay more expensive than the package itself was not cool but not their fault).

Would recommend for design/shipping speed/customer service.
Would not recommend for the quality/price ratio nowadays

May 17, 2022
Unprompted review
Rated 3 out of 5 stars

The designs are great, the quality is not

The designs are great, and the shipping is fast. But this has to be the worst print quality that you could get for this price.
I really loved the experience at first shipping to Germany was super fast and the designs look great.
But even after the first month (not wearing those clothes every day) the prints are starting to slowly peel. In comparison to other companies that sell anime prints, these are extremely thin. For that price this is unacceptable.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely going to get more

Shipping was prompt and had detailed tracking info through the Shop app. Bought 4 shirts, all super soft and cute asf. Haven't washed them yet, but graphics don't seem like they'll crack or peel like shirts from Hot Topic, etc.

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

Never received t-shirt

Well... Since I got a newsletter from them it reminded me leave a review of the scam they pulled off on me. Ordered a t-shirt and never got it at all. Contacted them through email and even through Instagram asking what happened and never got an answer. Figured it was a scam site by the looks of it and left it for what it was. A good reminder and a lesson that anyone can make a website and buy reviews... Anyways I'll leave this one over here. Y'all still owe me a shirt or my money back...

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Good s**t

Quality is good, I love the designs. I assume they have a warehouse in the EU too to speed up delivery for us Europeans.

Customer service replaced a shirt gone wrong with no hesitation.

Overall, it was a great experience!

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality of clothing

The support team are super sweet and helpful, they have helped me to choose the right sizing (I was looking for an oversized fit) and they respond to any sort of request super fast too! I just got the shirts in the mail (after only two weeks since I've made an order), the fit is just what I wanted. The sizing is true to size, so if you're going for an oversized look, just choose one size bigger than your fitted size. The print is just amazing and the quality of the fabric is awesome and sturdy too. I would definitely be purchasing again from Umai in the future!

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Very understanding and caring for their customers! Replaced a lost order from DHL!

I had ordered 5 shirts and somehow DHL lost my package but Barry Smith that works for Umai was super understanding and offered to replace and resend my order! I was deeply impressed and moved by this because not a lot of companies tend to show that type of care or understanding! They will definitely have my business more in the future and highly recommending them to all my friends! Thanks again Barry for being awesome!

July 9, 2022
Unprompted review
Rated 1 out of 5 stars

Print quality dog water, pants good.

Bought the phone case, two t shirts and the pants.

The print quality for the phone cases and T-shirts are terrible. Ive only had my items for a few days and washed my t shirts a few times and the print has already started to tear.

Pants are good thou, favorite pair.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

My favorite clothing store!!

I just got my third order from Umai and it's just as amazing as expected ♡ I have 3 t-shirts and 3 stickers from this store already and all of them are great quality, the tees are super comfy and the print is vibrant and wash stable so far. The store is owned by the artist and they do special offers and sales almost every week and keep releasing new art, so I can't stop ordering from there :) Also EU shipping is quite cheap and only takes a few days, so I have zero complaints and will probably order again!

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Unique anime inspired designs

Unique anime inspired designs, quality printing on well-made, comfortable clothing items. I now have ten or so of their t-shirts, and also recently purchased a hoodie from their site and love it more than any hoodie I've ever owned. Their gear just really suits my style and I also get regular questions/compliments about their apparel. I've also had great service from their company. My orders have always come within about 4-5 business days, and the one time I had to do an exchange they made it super easy! I can't say enough good things about this brand!

February 10, 2022
Rated 5 out of 5 stars

Speedrun type of delivery

delivery of goods was very fast. The package was supposed to come on February 5-7 when I bought it on January 28, but instead the package came the delivery of goods was very fast. The package was to come 5-7. February, when I bought it on January 28, but instead it came on February 2. Very pleasant surprise
Package came in undamaged

February 3, 2022
Rated 5 out of 5 stars

Awesome clothes and customer service!

Couldn't be happier with my purchase! Bought a hoodie that fits great, is really comfy and the print looks amazing! Fast shipping too. I also hade a great experience with customer service, Barry was really helpful, responded quickly and had no trouble exchanging size on my hoodie. I will definitely be coming back to buy more!

February 2, 2022
Unprompted review

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