Web site one of the best in terms of simple to navigate straight to the items you’re looking for. Good description. Prompt preparation of the order and use good couriers to ensure the items get to you... See more
Company replied
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See what reviewers are saying
Product good and delivery prompt except no timing given by couriers for delivery until after 2nd attempt . So hence was not in for first attempt. Frustrating.
Company replied
Great company to do business with. Easy process to order my replacement mixer valve, and at the best price I could find online. Order processed fast and to my delight (and surprise!) was delivered... See more
Company replied
This was quick, painless, easy, and spot-on. Very impressed. I know you have to pay for shipping under a certain limit but it was a high-grade service that arrived to the minute they said they would d... See more
Company replied
Company details
Written by the company
Underfloor Trade Supplies is a company that can offer any UFH part for your need! Here at UTS we target everyone, from a BIG trade business to an individual wanting a replacement part!
Contact info
Warehouse 7, NP25 3QG, Monmouth, United Kingdom
- 0117 4035791
- sales@underfloortradesupplies.co.uk
- underfloortradesupplies.co.uk
4.7
Excellent
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The actuators work fine and we're a…
The actuators work fine and we're a reasonable price
January 3, 2023
Reply from Underfloor Trade Supplies
Good Job all round, many thanks for your feedback.
Regards
Underfloor Trade Supplies
delivery service
Good delivery and service . However I filled in a request to return an actuator but no returns number forth coming. I separately order and paid for a replacenent with the correct unit , I have heard nothing since. Perhaps it may get resolved this week ?. ALL NOW RESOLVED MY ERROR. VERY GOOD SERVICE. MY APOLOGIES.
January 23, 2023
Reply from Underfloor Trade Supplies
Many thanks for your feedback Geoffrey, we can only apologise if your return wasn't resolved straight away. We will always do our upmost to resolve any customer issues straight away, we are extremely busy please bare with us one of the team will come back to you following any customer enquiries/requests.
Many thanks for your apology if you realised you had made an error not to worry we all make mistakes!!
Kind Regards
Underfloor Trade Supplies
Great service and fast delivery.
January 7, 2023
Reply from Underfloor Trade Supplies
Many thanks Frank for your customer feedback it is always appreciated.
Regards
Underfloor Trade Supplies
Reply from Underfloor Trade Supplies
Your feedback is greatly appreciated, many thanks for taking the time to leave a review.
Kind Regards
Underfloor Trade Supplies
Great service and support
I contacted the company to supply a replacement thermostat for my heating. The ordering using their website was very easy to do and the product arrived the next day. Can't find any fault!
November 11, 2022
Reply from Underfloor Trade Supplies
Thankyou for your 5 star feedback Andrew, we are are pleased to know you received your goods on time given that Royal Mail striking is causing chaos with deliveries all over the Uk.
Regards
Underfloor Trade Supplies
Everything was nice and easy to sort out
November 3, 2022
Reply from Underfloor Trade Supplies
Many thanks for your feedback Nicholas , we hope to see you again soon.
Kind Regards
Underfloor Trade Supplies
Very reliable and prompt.
October 3, 2022
Reply from Underfloor Trade Supplies
Many thanks for your feedback , we are pleased you were happy with the service provided.
Kind Regards
Underfloor Trade Supplies
Easy to order part required and prompt…
Easy to order part required and prompt delivery.
August 7, 2022
Reply from Underfloor Trade Supplies
Thank you for your positive feedback following your purchase with us, and for which we are extremely grateful. We hope that you decide to call upon our services again soon.
Thank you.
Order arrived in 2 days
Order arrived in 2 days, generally pleased with service. Only 4 stars as Komfort Touch+ Programmable Thermostat did not come with temperature probe as expected.
August 2, 2022
Reply from Underfloor Trade Supplies
Hi Victor,
Thank-you for your feedback in relation to your recent purchase.
Temperature probes are supplied separately to that particular model, and are available on our website to purchase.
Many thanks
Underfloor Trade Supplies
Speedy delivery and timely response to…
Speedy delivery and timely response to enquiries.
August 2, 2022
Reply from Underfloor Trade Supplies
We would like to extend our gratitude for taking the time to leave a review in relation to your recent purchase.
It makes us very happy to read your positive feedback with regards to the level of service you felt you had received, and we hope to have the opportunity to be of service again in the near future.
Great service from start to delivery
July 23, 2022
Reply from Underfloor Trade Supplies
Your feedback is highly appreciated and we thank-you for taking the time to leave a review following your recent purchase.
We hope to have the opportunity to be of service again in the near future.
Many thanks!
Swift service thank you
July 7, 2022
Reply from Underfloor Trade Supplies
Thank-you very much for taking the time to leave a review, and on which are very happy you rated highly the level of service you felt you had received.
We hope to have the opportunity to be of service to you again soon.
Great service
July 6, 2022
Reply from Underfloor Trade Supplies
Thank-you very much for taking the time to leave a review, and we are very happy that you rated highly the level of service you felt you had received.
We hope that you would consider calling upon our services again in the future.
Many thanks
Excellent Service
Goods were despatched same day and arrived following day
Excellent product quality & service
June 30, 2022
Reply from Underfloor Trade Supplies
It is great to read your positive feedback following your purchase with us, and we are very happy that you were pleased with both the quality of your item and the level of service you felt you received. We do our utmost to ensure our products reach our customers by the following working day. We hope that you decide to call upon our services again soon.
Reply from Underfloor Trade Supplies
Hello Ann,
Thank-you for your positive feedback in relation to your recent order. We are very grateful to you for taking the time to leave a review and are happy to hear you found the service provided was helpful to you.
We look forward to hearing from you again soon.
Reply from Underfloor Trade Supplies
Dear Susan,
We are very happy to hear from you regarding your recent purchase and are grateful for your positive feedback.
Please do get back in touch should you require any further assistance.
Many thanks.
Good transaction and I found the staff…
Good transaction and I found the staff on the other end of the telephone very helpful. Thank you
May 2, 2022
Reply from Underfloor Trade Supplies
Dear William,
Thank-you for taking the time to leave feedback regarding your experience during the process. We pride ourselves on being able to deliver a top class service, and your comments are very helpful to us to ensure we remain on track.
Have a great weekend !
Very supportive staff..
May 2, 2022
Reply from Underfloor Trade Supplies
Dear Mr. Sugantharasan,
We are very grateful for your kind remarks in relation to your recent order, and we are very happy you felt you received a good level of support by our friendly staff. We are always very happy to provide assistance in anyway we can, and we hope to have the pleasure again in the future.
Have a great weekend !
Flowmeters
We ordered some flowmeters. Easy to order and quick delivery. Happy customer!
April 3, 2022
Reply from Underfloor Trade Supplies
Hi Carol,
Thank-you for taking the time to leave a review in relation to your recent order, and we pleased to read you were happy with the service you received and we hope to be of assistance to you again in the near future.
Many thanks !
Check if they have it before ordering
Took money, then decided no stock to fill order , did refund eventually
March 23, 2022
Reply from Underfloor Trade Supplies
Dear Malcolm,
We are very sorry to hear you were disappointed with the service you received in regards to your recent order.
Whilst we endeavour to fulfil every order without delay, there can be the odd occasion, however, whereupon 'stock availability' in not always an accurate reflection of what is indicated on our website.
We apologise for any inconvenience this has caused, and we hope to have the chance to give you a more positive impression of our service in the near future.
Many thanks & kind regards
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