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Unibet Reviews 2,521

•
TrustScore 3 out of 5

2.9

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of navigating the website and the quick login process, finding it simple to locate their preferred games and manage their accounts. Reviewers often highlight the fast and efficient deposit and withdrawal processes, with funds frequently appearing in their bank accounts almost immediately. The platform is also praised for its good selection of games and the availability of regular bonuses. However, a significant number of people express dissatisfaction with the customer service, describing it as appalling and unresponsive, especially when issues arise with account freezes or withdrawals. Many users report that their accounts were frozen or closed, particularly after winning, leading to funds being made inaccessible, and they often face difficulties in withdrawing their winnings. Some also mention issues with bonus offers not being awarded as expected and concerns about the fairness of the games.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use, quick navigation,... See more

Payment

Users describe negative interactions with payment, frequently reporting that accounts are frozen or... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as shocking,... See more

User experience

Customers had ambiguous experiences with the user experience, with many finding the site easy to use and... See more

Product

Reviewers mention ambiguous feedback about the product, with many praising the easy-to-use interface, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Im giving 4 stars as they are not my primary provider but i have never experienced any issue with them. No technical issues, no payment issues, no gaming issues, no deposit issues. I have been with th... See more

Rated 5 out of 5 stars

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more

Rated 5 out of 5 stars

Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great site

Great site, has fantastic tools and wide range of betting options, great communication. Only negative is the log in having to put d.o.b every time.

March 28, 2026
Unprompted review
Rated 4 out of 5 stars

Most Fair site in my opinion

I've had an amazing time with Unibet I get frequent wins and site feels very fair, the deposit and withdrawal time is near instant and the only thing I could complain about is the bonus offers being a bit lacklustre as they are normally something like wager £500 and receive 200 free spins valued at 20p each which is not really worth doing unless you are already gambling that amount.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

The worst ive ever came across.

The worst ive ever came across.
Won over £500 and they instantly suspended my account being unable to withdraw. Dont everything possible to stop the withdrawl. Only communication they have is live chat and its awful. No telephone or email. I suspect loads of folk give up and they eventually just keep the money.

March 26, 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 3 out of 5 stars

Trustworthy company with good coverage…

Trustworthy company with good coverage of most sports.
Betfred and Paddypower do more offers.
The website is clunky compared to BETFRED and BETFAIR

March 24, 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Richard,

Thanks for the honest review — great to hear you find us trustworthy with strong sports coverage.

We hear you on offers and the site feeling a bit clunky, and we’re working on it. If you have specific examples of where it struggles, please do share — it helps us to improve.

In the meantime, our mobile app is usually quicker and smoother than the website, so it’s worth a try.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

AVOID

AVOID! AVOID! AVOID!
Spent £350 doing mainly £0.50 spins and not once won anything bigger than a 25x and thats on a bonus.. played a few different games and the whole website is RIGGED ive done around 700 with no decent wins at all, never ever had more money than my initial deposit. WORST casino site by far and ive been gambling for around 6-7years

March 23, 2026
Unprompted review

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