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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of navigating the website and the quick login process, finding it simple to locate their preferred games and manage their accounts. Reviewers often highlight the fast and efficient deposit and withdrawal processes, with funds frequently appearing in their bank accounts almost immediately. The platform is also praised for its good selection of games and the availability of regular bonuses. However, a significant number of people express dissatisfaction with the customer service, describing it as appalling and unresponsive, especially when issues arise with account freezes or withdrawals. Many users report that their accounts were frozen or closed, particularly after winning, leading to funds being made inaccessible, and they often face difficulties in withdrawing their winnings. Some also mention issues with bonus offers not being awarded as expected and concerns about the fairness of the games.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use, quick navigation,... See more

Payment

Users describe negative interactions with payment, frequently reporting that accounts are frozen or... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as shocking,... See more

User experience

Customers had ambiguous experiences with the user experience, with many finding the site easy to use and... See more

Product

Reviewers mention ambiguous feedback about the product, with many praising the easy-to-use interface, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Im giving 4 stars as they are not my primary provider but i have never experienced any issue with them. No technical issues, no payment issues, no gaming issues, no deposit issues. I have been with th... See more

Rated 5 out of 5 stars

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more

Rated 5 out of 5 stars

Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So registered with unibet months ago…

So registered with unibet months ago needed to verify myself done thought great lets start playing nope account restricted cant deposit nothing get told wont be long get it sorted and you can enjoy playing our games oh look months down the line nothing from them every time you talk to someone you get the same old bs that the last person told you added on the 09/04/26 so I have to verify myself again this will be one casino site I stay well clear from because no doubt if im lucky to win anything id have to verify myself again to withdraw or you'll make up some excuse as to why I cant take my winnings

January 8, 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Philip,

Thank you for contacting us, we have passed your details to the relevant team and hope to be contacting you within 48 hours with an update.

We completely understand how annoying it is to get verified and still not be able to play, especially when it’s been going on for so long and you’ve been told the same thing each time.

We appreciate your patience and genuinely hope we can get this sorted for you soon so you can finally enjoy the site as intended.

Kind regards,
Unibet Team

Rated 5 out of 5 stars

good company

Think it's a good company ,never had any problems with them over the last 4 years. I mainly do racing bets , odds are in comparison with other sites . better than some , lots of boost and extra places, cash back races on w/e's and the big race meetings. Never had any problems on withdrawals , mostly in the bank immediately.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievable what you are dealing with

Once I receive the findings of the UK Gambling Commission Commission and the relevant UK Government Dept I will post those findings on here on the 32Red Trust Pilot review site and forward them to the Racing Post. It's going to be a long haul but I'm prepared to wait. At this point all I can recommend is that if you have a Unibet or 32Red account withdraw your funds and close the account That said be careful how you close the account don't leave any threads dangling by using self exclusion or time out as that will undoubtably lead to problems going forward. Request a standard closure. I'll detail more about this when I receive the findings of the forementioned. But be careful how you close it

Unbelievable what you are dealing with. Both Unibet and 32Red are part of the FDJ Company. Have asked the UK Gambling Commission to get involved
Evidently some gaming companies have come up with KYC (Know Your Customer) which they belieive gives them authority to request personal documentation and information. I was talking about this to the UK Gambling Commission on Friday. I suggested to them about introducing a KYB (Know Your Bookie) where customers can request intrusive information about their provider. Exactly what I'm requesting from the FDJ Company - Unibet and 32Red - and will be putting all that information exactly where it belongs. In the Public Domain

March 20, 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi James,

Thank you for sharing your concerns. We understand how frustrating this experience has been and appreciate you taking the time to raise it.

We want to be clear and transparent that both 32Red and Unibet are part of FDJ United, and this information is openly stated and publicly available in the About Us sections of our websites:

https://www.32red.com/about-us
https://www.unibet.co.uk/general-info/info/about-us

KYC requests are regulatory obligations required by the UK Gambling Commission, not optional measures. We recognise these checks can feel intrusive and apologise for any distress caused.

We respect your decision to engage with the UK Gambling Commission and relevant government departments, and we welcome independent regulatory oversight. Our intention is always to act in accordance with UK regulations and to treat customers fairly and transparently.

Should you need further clarification, our customer support teams remain available to assist: https://www.unibet.co.uk/help

Thank you again for sharing your feedback.

Kind regards,
Unibet Team

Rated 4 out of 5 stars

Truth

Unibet offers a wide range of relevant casino/slots etc. games, daily free promotions & the option to gamble in any and all capacities that I wish

March 19, 2026
Unprompted review

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