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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of depositing and withdrawing funds, often reporting quick payouts. Some also find the website easy to navigate, with a good selection of games and favorable odds. However, a significant number of people were dissatisfied with customer service, citing issues with account closures, withheld funds, and a lack of communication. Some reviewers also mentioned problems with bonus conditions and the verification process, particularly when attempting to withdraw winnings.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise its ease of... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

People report negative experiences with customer service, citing issues such as unhelpful live chat agents,... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Product

Clients share ambiguous opinions on the product. Many reviewers praise the great selection and variety of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Welcome offer was a load of shit. bet £10 earn 200 free spins. completely fine, it definitely took more than £10 to give me my spins but i got on with it. after my 200 spins i earned a fine amount and... See more

Rated 4 out of 5 stars

Im giving 4 stars as they are not my primary provider but i have never experienced any issue with them. No technical issues, no payment issues, no gaming issues, no deposit issues. I have been with th... See more

Rated 1 out of 5 stars

no id check, deposit £10 for 200 free spins, was quite happy to win £30 from my free spins, balance still 0 though turns out your free spin winnings don't become real money until you have gambled 30X... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

The site is easy to use and…

The site is easy to use and navigate,only used it for sports betting so far but deposits and withdrawals are quick and easy to us and the odds on sports betting are quite good.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

50 free spins which they assured is the…

50 free spins which they assured is the same odds as playing with real money. 45 spins later 10p... No one would play if you had to spin 45 times before it made a noise its ridiculous. Glad I sussed it out before I went any further with more money. Also had to argue with them to get my free spins in the 1st place. 1.5 hour I wont get back.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent bookie

Excellent bookie, easy to navigate website, no over messaging, and a feeling of trust in it’s customer care

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

So I had a great experience on here I…

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning the technology is pretty up to standards it’s it didn’t freeze and gaming multiple chances to hit the bonus so I felt good to win and I felt like the site gives you plenty of opportunity for that.

March 9, 2026
Unprompted review

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