The Uniform Factory  Reviews 127

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great communication and updates for my order and delivery. Item dispatched and delivered quickly. Stitching is great flawless, jacket quality is great too. I did want the fleece material to wear indoo... See more

Company replied

Rated 5 out of 5 stars

The guys at the Uniform Factory are amazing to team up with. We use the for all our Haunted Scouse merchandise and our fanbase love the quality. Quick turnaround on all orders. Prompt delivery s... See more

Company replied

Rated 5 out of 5 stars

Great Products, Helpful Staff I rang this company for guidance and advice on the style and sizing. I found the staff member excellent giving me good advice. I ordered two zip up jackets with logos.... See more

Company replied

Rated 5 out of 5 stars

Had my first order of 2 personalised fleeces from the Uniform Factory and was extremely impressed. From putting in my order around the 18th of November, my order came on the 24th. Quality of fleeces a... See more

Company replied

Company details

  1. Custom T-Shirt Store
  2. Embroidery Service
  3. Embroidery Shop
  4. Print Shop
  5. Uniform Store

Written by the company

We have been providing Printed and Embroidered garments for over 40 years. We currently supply numerous businesses, schools & clubs both locally and nationwide. With a fast, friendly, reliable service, you can rest assured that your order will be produced to the highest standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(127)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Surprisingly quick delivery for a personalised item. Good quality and exactly as ordered. Would definitely use again!

September 23, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your positive review. Glad to hear that you are happy with your order and the delivery time. Thanks for the recommendation

Rated 3 out of 5 stars

The polo shirts are not the quality I…

The polo shirts are not the quality I was expecting

September 23, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

I'm sorry to hear that the Polo shirts were not the quality you were expecting. We sell several of these Polo shirts and this is the first time a complaint over the quality has been made.

Rated 5 out of 5 stars

Uniform Factory 10/10

This is a brilliant friendly efficient and reliable company.Theyre staff are very professional and well informed.I have dealt with this company for the first time last week and my product arrived with a smile,was perfectly prepared and was off the highest quality.They checked and double checked the details and were within seconds of the delivery time.I have only praise for them.10000/10.Well DONE.

September 15, 2024
Unprompted review
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you so much for your 5 star review and your kind words. We are pleased to hear that you were happy with your order and the service you received. Thanks

Rated 5 out of 5 stars

Highly recommend.

Fantastic and super quick delivery.
Great purchase. Exactly what I wanted. Would definitely recommend. Thankyou

July 30, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your positive review. Glad that you were happy with your order.

Rated 5 out of 5 stars

Recommended NHS products

I bought the NHS fleece zipped jacket which has very good quality of the cloth, exact sizing and fitting, the customization has been done perfectly and good delivery experience within a week. The jacket also keeps me warm in 18-20 degree C. Thankyou so much.

July 26, 2024
Rated 5 out of 5 stars

Amazing quality and excellent customer service

The customer service was excellent I was informed that our hospital name was to long and if this could be shortened or abbreviated to ensure that we could fit everything on the fleece that we wanted down to hospital, department, name the communication was absolutely great and this was a really quick process and within 48 hours after my email I had my fleece and it is absolutely perfect! X

August 3, 2024
Rated 5 out of 5 stars

Fast delivery and really good quality…

Fast delivery and really good quality product! Worth the money you pay. Would recommend

July 8, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your 5 star review. Good to know you are happy with your order and the quality

Rated 5 out of 5 stars

Great service always able to change my…

Great service always able to change my mind last minute great communication just a fabulous company

June 26, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your 5 star review. Glad to hear that you have been happy with our services

Rated 4 out of 5 stars

I would size down if purchasing again

I would size down if purchasing again, M is more a L, good quality.

June 30, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your review. Glad to hear that you are pleased with the quality of the fleece but sorry that the size wasn't as you expected. It is noted on the sizing information that the fleeces are of a generous size.

Rated 5 out of 5 stars

FANTASTIC QUALITY PRODUCTS

Excellent service, fantastic quality goods and an overall quick and efficient experience from start to finish.

June 21, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your 5 Star review. Glad to hear that you were happy with our service and your order.

Rated 5 out of 5 stars

Great Products and helpful staff

Great Products, Helpful Staff
I rang this company for guidance and advice on the style and sizing. I found the staff member excellent giving me good advice. I ordered two zip up jackets with logos. Very quick and efficient delivery. Will definitely be ordering from them again. Very happy with the quality of the jackets…

June 6, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your 5 star review. Glad to hear that you were happy with the service provided and with the quality of your garment.

Rated 5 out of 5 stars

Good communication good quality…

Good communication good quality material fast delivery thanks

June 1, 2024
The Uniform Factory  logo

Reply from The Uniform Factory

Thank you for your 5 star review. Glad you were happy with your order and the service you received.

Rated 3 out of 5 stars
The Uniform Factory  logo

Reply from The Uniform Factory

Sorry to hear that the zipper on your garment has broken. I can't see that you have sent an email to our sales team informing us of this issue. As stated on our website we do ask customers to contact us by email to report any faults with their order or garment so that we can rectify the problem. Please email us to sales@uniformfactory.co.uk and send a photograph of the broken zipper. We will then deal with this accordingly. Thanks

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