Great communication and updates for my order and delivery. Item dispatched and delivered quickly. Stitching is great flawless, jacket quality is great too. I did want the fleece material to wear indoo... See more
Company replied
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See what reviewers are saying
The guys at the Uniform Factory are amazing to team up with. We use the for all our Haunted Scouse merchandise and our fanbase love the quality. Quick turnaround on all orders. Prompt delivery s... See more
Company replied
Great Products, Helpful Staff I rang this company for guidance and advice on the style and sizing. I found the staff member excellent giving me good advice. I ordered two zip up jackets with logos.... See more
Company replied
Had my first order of 2 personalised fleeces from the Uniform Factory and was extremely impressed. From putting in my order around the 18th of November, my order came on the 24th. Quality of fleeces a... See more
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Company details
Written by the company
We have been providing Printed and Embroidered garments for over 40 years. We currently supply numerous businesses, schools & clubs both locally and nationwide. With a fast, friendly, reliable service, you can rest assured that your order will be produced to the highest standard.
Contact info
51 Boundary Lane, Everton, L6 5JG, Liverpool, United Kingdom
- 01512603469
- sales@uniformfactory.co.uk
- uniformfactoryshop.co.uk
4.5
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personalised Cardigan
Absolutely love my personalised sweatshirt cardigan! Thank You! ❤️❤️❤️❤️
January 7, 2024
Reply from The Uniform Factory
Hi Thank you for your 5 Star review, glad that you are please with your order
Reply from The Uniform Factory
Thank you for your positive review, glad that you are happy
Arm length too long
Body fit, colour and embroidery were good. Arm length way too long. Had to have mine altered since I cannot return
January 6, 2024
Reply from The Uniform Factory
Hi Sorry that you found the sleeves on your garment too long, unfortunately as we don't manufacture the garment this is out of our control but will take this on board. Good to hear that you were pleased with the embroidery.
Name spelt wrong
December 30, 2023
Reply from The Uniform Factory
Sorry to hear that your name was spelt incorrectly, if you had emailed us to let us know of this error we would have rectified this for you. It is still possible for us to do this, so please email sales@uniformfactory.co.uk with a photograph of the embroidery and we will get back to you on this. Thanks Update: Customer was contacted by email so that this could be rectified but no response was received.
Nice hoodie very warm excellent service…
Nice hoodie very warm excellent service I will come back
January 3, 2024
Reply from The Uniform Factory
Thank you for your review, good to know that you were happy with your hoody and our service
Thankyou 🌟 ⭐️ 🌟
Love my hoody,, brill quality and came really quick to just over a week since I ordered,I ordered medium and I’m a size 12 it fits perfect with plenty room
Thankyou so much ☺️☺️
January 2, 2024
Reply from The Uniform Factory
Thank you for your 5 Star review. Good to hear that you were happy with your order and the service we provided.
Good quality just what I asked for good…
Good quality just what I asked for good service
January 3, 2024
Reply from The Uniform Factory
Thank you for your 5 star review. Glad to hear that you were happy with your order
Reply from The Uniform Factory
Thank you for your positive review
Great Quality …
Great quality jacket with lovely embroidery. Perfect for work at a great price. Didn’t take long to arrive either
December 1, 2023
Reply from The Uniform Factory
Thank you for your positive review, glad to here that you are happy with your order and our service
Excellent quality at a good price
Excellent quality at a good price. Lovely cardigan and warm too. I can definitely recommend them.
November 30, 2023
Reply from The Uniform Factory
Thank you for your review and recommendation. Glad to hear that you were happy with your cardigan
Excellent service and fast turnaround…
Excellent service and fast turnaround time.Thank you so much
November 29, 2023
Reply from The Uniform Factory
Thank you, glad that you are happy with your order and our service
Came very quickly and quality is great ,
November 28, 2023
Reply from The Uniform Factory
Thank you, glad you were happy with your order
Prompt delivery and nice packaging with…
Prompt delivery and nice packaging with a gift
November 26, 2023
Reply from The Uniform Factory
Thank you, glad you were happy with your order
Very happy with delivery
Very happy with delivery, and quality of the item, would purchase again
December 1, 2023
Reply from The Uniform Factory
Thank you for your positive review. Good to know you are happy with your order
Reply from The Uniform Factory
Thank you for your review. We're glad that you are happy with your product
Reply from The Uniform Factory
Thank you for your positive review. Good to know you were happy with your order
Reply from The Uniform Factory
Thank you for your review. Glad to hear that you are happy with your order
Reply from The Uniform Factory
Thank you
I was told orders come in few days and…
I was told orders come in few days and an email followed up saying it is delayed now for up to 7-10 days after I complained. This is the 15th day and I’ve seen anything. I have been waiting it out patiently but the constant email about rating how you did is annoying when I haven’t even gotten my order.
November 16, 2023
Reply from The Uniform Factory
Thank you for leaving a review. We're sorry that you are not happy with the time it has taken to complete your order. I am not sure who told you orders take a few days, as we are working 7-10 days, which is clearly shown on our website. Our time frame is based on working days, as we don't work weekends. Based on your order date, yesterday was the 10th day from when your order was placed. When you chased up your order earlier this week, you were told that we were working on 7-10 days (not that your order was delayed for 7-10 days) and that your order was being sent out in the next few days. As explained by email sent to you today, since our previous email we had a delayed delivery from DPD which had the stock required to fulfil your order. Your order is being sent out today, this is 1 day later than expected based on our time frame. Our delivery times are also clearly listed on our website and when orders are placed. Thanks
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