UnionTechnical Reviews 155

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work ethic, efficiency, and professional demeanor, highlighting their ability to complete jobs quickly and with minimal disruption. Many people found the office staff helpful and communicative, keeping them updated throughout the process. The installation teams are frequently described as tidy, respectful, and highly skilled, with numerous positive comments about the quality of their workmanship. However, some customers experienced significant issues with communication, reporting unreturned calls, missed appointments, and a lack of follow-up. There were also instances of dissatisfaction with the service, including issues with workmanship and concerns about the quality of some subcontractors. A few people also mentioned concerns about the initial survey process.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the professionalism, efficiency, and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the professionalism and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the efficiency,... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the high quality of work, noting... See more

Customer communications

Consumers find contact to be negative. Many reviewers report a complete breakdown in communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

After two surveys then a delay in getting funding[notUnion Technical fault ] job went ahead in Feb this year finishing April. A lot of upheaval but good job well done.

Company replied

Rated 4 out of 5 stars

The experience working with Union Technical was brilliant, the amount of organisation work that goes into a project involving the ECO4 is a lot and this team performed. Some issues but to be expec... See more

Company replied

Rated 4 out of 5 stars

The workmen were great, efficient and did the whole job quickly and with very few snags. The only complaint was initially that there waa a mix up with details of a start times and dates ..... but over... See more

Company replied

Rated 4 out of 5 stars

The ASHP installation team worked really hard and long day 10 out of 10. however they could have taken more care with my lino. I rolled it up and they flattened it. it is now ruined. The electrician t... See more

Company replied


Company details

  1. Utilities

Information provided by various external sources

Union Technical have assisted thousands of homes, helping customers stay warm and saving them money on their fuel bills.


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

For 2 weeks no one was there

For 2 weeks no one was there, I called them to arrange a date and time with me, I took 3 days off from work, I went to the housekeeping, there was no effect, so what kind of opinion should I give? No

April 7, 2025
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Reply from UnionTechnical

Hello Marcin - Thank you for reaching out. My apologies for the experience you have had and we will look to rectify this asap. I have referred this to the Insulation Manager who will call you to discuss further. Thanks

Rated 4 out of 5 stars

The workmen were here from 0845 until…

The workmen were here from 0845 until 1645.All the work done in one day! AMAZING Can't praise them enough
Thank you
.

April 7, 2025
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Reply from UnionTechnical

Hello - Thank You for reaching out. We are delighted you are happy with the work we carried out. Thanks again

Rated 5 out of 5 stars

That's the Insulation done. First Class Job!

I have just had the insulation completed, painters/tapers are due on Monday, then heating installation the week after. So far, this has been an excellent experience from the first phone call I made, (really not expecting to be entitled to funding), the staff at Union Technical that I have dealt with were very friendly and efficient. Any query I had was answered quickly. The assessors were great, explained what we needed when they were here. The girls in the office led us through the funding application effortlessly. This week we had the joiners in doing the insulation work. They were absolutely first class, so knowledgeable, and were very respectful of us and our property. Shaun and Jack worked tirelessly all day, and even worked late (after asking if we minded) to keep the job on track. The plumber and electrician who came in to do their bits were great too. I really didn't expect to get this fully funded, but phoned Union Techinical - just incase. We are getting the house insulated and a new heating system, fully funded. That phone call has saved us an awful lot of money.

March 28, 2025
Unprompted review
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Reply from UnionTechnical

Hi Marie - Thank you for reaching out and leaving a review. We really appreciate it and we are delighted you are happy with the work and service we have provided. Thanks again and Take Care

Rated 5 out of 5 stars

Air Source Heat Pump Pre-Installation.

Punctual for the appointment. Polite and knowledgeable on all aspects of the pre-installation ASHP(Air Source Heat Pump). Provided logical answers to my varying questions on locations, sizes, preferences and the overall scope of work. Thanks to Allan Rennie for a professional visit!

March 26, 2025
Unprompted review
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Reply from UnionTechnical

Hi thank you for reaching out and leaving your positive feedback. We are delighted you are happy with the service we have provided. Thanks again

Rated 5 out of 5 stars

Punctual and professional heating…

Punctual and professional heating surveyor. Pleasant to deal with and explained everything clearly as he went.

March 24, 2025
Unprompted review
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Reply from UnionTechnical

Hi Yvonne thank you for reaching out and leaving your positive feedback. We are delighted you are happy with the service we have provided. Thanks again

Rated 5 out of 5 stars

Surveyor/engineer

Surveyor/engineer was polite and well mannered. answered all my technical questions and explained what to expect. A good ambassador for the company also had good sense of humour.

March 24, 2025
Unprompted review
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Reply from UnionTechnical

Hi George thank you for reaching out and leaving your positive feedback. We are delighted you are happy with the service we have provided. Thanks again

Rated 4 out of 5 stars

Insulation, Heat Pump and Solar panels installed

The joiners who came first to do the insulation were tidy, quick and did an excellent job. They were also pleasant and easy to have in the house. The heating engineers and the engineers who installed the solar panels came and installed everything over one long day a week later. While it was disruptive having so many workers in the house at one time ,the work they have done is, I think, of a high standard and the engineers were all very pleasant too. There were a few issues with running the pump and the panels after installation but these were sorted out pretty quickly. The work was finished a couple of weeks later by tapers & painters. My only issue was that I had to wait these weeks for the work to be completed and during that time was not able to use the rooms. Otherwise I was very happy with all the work carried out by Union Technical.

January 20, 2025
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Reply from UnionTechnical

Hi Jenny thank you for reaching out and leaving your positive feedback. We are delighted you are happy with the service we have provided. Just on your point about the delay during your work, we apologize for this and value your feedback. Thanks again

Rated 3 out of 5 stars

Guys in the field are great; support & admin staff a nightmare

The guys on the ground who came to survey our home were lovely, friendly and knowledgeable. The Team who came to fit our air source heating were fabulous - very polite, friendly, helpful and extremely tidy. They did a great job in a very short time and we cannot fault them .... but the office support behind them let them down badly. The poor guys were provided with an old plan of our home, the radiator order they collected (placed by support staff) was not correct and we had agreed a Valiant air source pump, but they were given a Grant to fit.

If you are thinking of using this company I cannot praise the guys who will visit your home highly enough - but the admin/support staff, whilst friendly and appearing helpful to speak to, are not remotely good at passing on the correct information to their people on the ground or at ordering the correct items (I forgot to mention our solar panels, which were supposed to have extra clips as we live on a windy hill - but didn't). For this reason alone, ie. the support staff, I would not recommend anybody uses this company - which is a shame, as I cannot praise their Team in the field highly enough.

March 17, 2025
Unprompted review
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Reply from UnionTechnical

Thank you for reaching out and proving us with your feedback. I would be keen to get a bit more information. Can you please leave your name and address on a DM on our facebook page or if you would be happy to leave your name in reply to this review.

Rated 1 out of 5 stars

Awaiting completion the heating…

Awaiting completion the heating controls needs to be moved from the shed into the house. Supply and fit the Soler panels and complete joinery (skirting boards repair and fit a bedroom door.
Pairing and taping to be done! Whole wall missed.

March 18, 2025
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Reply from UnionTechnical

Thank you for reaching out. I have referred this to management of relevant team to contact you.

Rated 1 out of 5 stars

Union technical done an insulation job…

Union technical done an insulation job to put insulation in the cavity of the house .
First they couldn't find the drill bit then when tried to fill the cavity the machine was blocked .
When the machine was unblocked I had the insulation parts all over my garden and yes I was the one who had to clean it even with the adhesive or what ever they use .....nightmare . I can only tell my contact with them so it your choice . Sorry can I just say I don't have an exact date as they r asking for one

March 31, 2024
Unprompted review
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Reply from UnionTechnical

Thank you for reaching out. I have referred this to management of relevant team to contact you.

Rated 5 out of 5 stars

All trades were very punctual

All trades were very punctual, respectful nice guys

August 1, 2024
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Reply from UnionTechnical

Hi John - Thank you for reach out and we are delighted you are happy with our service. Thanks

Rated 3 out of 5 stars

Not a good experience …

Installation day no one came or called until 1030 (were due at 0900) when they arrived they all looked and said the job couldn't be done. I asked why as there had already been 2 surveys done, they said that wasn't really a survey!? They all left...leaving multiple holes in my walls with follow up arranged. A week or so later, I got a chap at my door at around half 8 in the morning. It was the team back to do the job they couldn't be done. I hadn't been contacted or asked if I was going to be available that day.

February 24, 2025
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Reply from UnionTechnical

Hi Vashti - Thank you for reach out. I have referred this to management of relevant team to contact you.

Rated 5 out of 5 stars

Excellent service

Excellent service, heat pump and 13 radiators u stakes in 3 days

January 22, 2025
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Reply from UnionTechnical

John thank you for the positive feedback and we are delighted you have been delighted by our service. Thanks

Rated 5 out of 5 stars

I had my home assessed yesterday

I had my home assessed yesterday. I was most impressed by the surveyors knowledge. He answered all my questions and offered advice on certain aspects of my house. He was Extremely competent

March 11, 2025
Unprompted review
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Reply from UnionTechnical

Hi Catherine - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Thanks

Rated 1 out of 5 stars

21 days after insulation fitted as part…

3 weeks waiting for plastering to be carried out.
Not good, especially as sleeping on sofa in lounge.
Now all finished.
But 3 weeks.
Shame as everything else was carried out as agreed.

March 11, 2025
Unprompted review
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Reply from UnionTechnical

Hi Anthony thank you for reaching out. I have referred this to the manager of the relevant team to contact you directly. We apologize for the delay.

Rated 1 out of 5 stars

Union Technical contacted me 3 years…

Union Technical contacted me 3 years ago claiming they could carry out a fairly large upgrade to my home insulation and heating. A home survey was carried out and I was told the work would be completed before that coming winter. Since then, nothing has been done and nothing heard from them. Union Technical seems to me to be a complete scammer. If it sounds too good to be true then it is too good to be true. Regards. John Anderson. Shetland islands.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

I was kept informed at all times

I was kept informed at all times
Workmen where very pleasant and left work areas clean and tidy once work complete

October 11, 2024
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Reply from UnionTechnical

Hi Angela - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Thanks

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