UnionTechnical Reviews 155

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work ethic, efficiency, and professional demeanor, highlighting their ability to complete jobs quickly and with minimal disruption. Many people found the office staff helpful and communicative, keeping them updated throughout the process. The installation teams are frequently described as tidy, respectful, and highly skilled, with numerous positive comments about the quality of their workmanship. However, some customers experienced significant issues with communication, reporting unreturned calls, missed appointments, and a lack of follow-up. There were also instances of dissatisfaction with the service, including issues with workmanship and concerns about the quality of some subcontractors. A few people also mentioned concerns about the initial survey process.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the professionalism, efficiency, and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the professionalism and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the efficiency,... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the high quality of work, noting... See more

Customer communications

Consumers find contact to be negative. Many reviewers report a complete breakdown in communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

After two surveys then a delay in getting funding[notUnion Technical fault ] job went ahead in Feb this year finishing April. A lot of upheaval but good job well done.

Company replied

Rated 4 out of 5 stars

The experience working with Union Technical was brilliant, the amount of organisation work that goes into a project involving the ECO4 is a lot and this team performed. Some issues but to be expec... See more

Company replied

Rated 4 out of 5 stars

The workmen were great, efficient and did the whole job quickly and with very few snags. The only complaint was initially that there waa a mix up with details of a start times and dates ..... but over... See more

Company replied

Rated 4 out of 5 stars

The ASHP installation team worked really hard and long day 10 out of 10. however they could have taken more care with my lino. I rolled it up and they flattened it. it is now ruined. The electrician t... See more

Company replied


Company details

  1. Utilities

Information provided by various external sources

Union Technical have assisted thousands of homes, helping customers stay warm and saving them money on their fuel bills.


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great communication

Great communication and kept me informed on the process for having both my cavity wall insulation done and the installation of solar panels and battery.

October 7, 2024
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Reply from UnionTechnical

Hi Donald - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided.

Rated 4 out of 5 stars

workmen were very good clean doing…

workmen were very good clean doing there job & polite explained every thing to myself only fault being that the debri has still not been removed a month later

October 30, 2024
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Reply from UnionTechnical

Hi Chris - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. My apologies their was a delay in removing the debris. I have fedback to the relevant team.

Rated 1 out of 5 stars

BAD TO WORSE

Ive had Solar/Battery/Air source heat pump/Insulation, the full package. The different groups doing the work, have all been fine, as have the Office staff, BUT, after 5 weeks, I am without lights in Bathroom/Kitchen/bedroom, and non working socket in Conservatory. An electric towel rail was removed for one of the rads, and they said they would place it elsewhere, they didn't, it disappeared, and I've asked them to return it, as I can fit it elsewhere, and despite emails/online requests no response. A glass wall light was broken, said would replace but no response so far. Five blinds were taken down, left all over the place, and are beyond repair. I sent photos, but again, no response. The only people to respond have been the solar group, as I cannot use the app, so have no clue as to what is happening, and they are sorting it for me, and have been very helpful.I cannot comment on the other groups, as non have been in touch. Niggles need to be fixed, and no response is not a good look. I will come back to this review, if anything changes. The heating itself?. Living in an old Croft on the Scottish moors, I was used to the cold, but this heating system will make my last years on Earth very comfortable, for me, this is a lottery win.It just works. The system is highly recommended, the workman/office staff are recommended, someone just needs to fix the small things...... Thank you for your reply 5/11, unfortunately electrician never turned up. Nothing has been resolved so far!!.NOW BEEN 22 WEEKS, still not resolved. Small claims court next.

October 23, 2024
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Reply from UnionTechnical

Hi Arthur - Thank you for your open and honest feedback, we are always striving to improve and get better. I can see we are actively looking to resolve your issues. Our team will be in contact with you to arrange visit to rectify outstanding issues, to which I can see some have already been rectified. Thanks

Rated 5 out of 5 stars

I can't believe that the five men…

I can't believe that the five men from Union Technically managed to fit the nine radiators, airpump, and the Indirect heat pump Cylinder and everything working in one day. I have been wonderfully warm and cosy ever since

October 26, 2024
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Reply from UnionTechnical

Hi Nigel- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

The job was done professionally

The job was done professionally. Communication between the office, Us and the work teams was very Smooth .The teams , worked very hard Installing an Air Source source Hear Pump and Radiators.With Solar panels with very little hiccups . A very well done job all round.

October 23, 2024
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Reply from UnionTechnical

Hi Howard- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

All done and dusted in one day

All done and dusted in one day. The only downside for me was the way my new hall carpet was left. I’ve contacted union technical on several occasions re carpets but have had no response

September 8, 2024
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Reply from UnionTechnical

Hi Lesley - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. I have liaised with the relevant team to contact you to resolve the carpet issue.

Rated 5 out of 5 stars

All on-site tradesmen.

All on-site tradesmen incl. subcontractors are punctual, professional, polite and sensitive to the needs of their client and their property.

October 7, 2024
Unprompted review
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Reply from UnionTechnical

Hi Michael - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Excellent service found the…

Excellent service found the installation team to be friendly, helpful, considerate and very professional from start to finish. Completed job above my expectations home left warm, clean and tidy.

October 22, 2024
Unprompted review
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Reply from UnionTechnical

Hi Heather - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 3 out of 5 stars

too many different trades men for each…

too many different trades men for each job, inconsistent work flow. It would have improved the process if the same team was used each time

October 18, 2024
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Reply from UnionTechnical

Hi Helen - Thank you for your feedback. We understand your concern however due to the nature of work we do we use multiple tradesmen who expertise in certain areas so in order to carry out and finish the work we do. We co-ordinate through diaries to make this as seamless as possible. We really appreciate your honest feedback and will always look of ways of improving.

Rated 1 out of 5 stars

Loft insulation

Union Technical installed internal wall and loft insulation in our stone cottage in April 2023.

Following an independent review of Union Technical's work, some faults were identified and it took a further 9 months for Union Technical to resolve these issues, primarily due to them failing to respond to emails and/or phone calls.

Union Technical's poor handling of these issues means that we are unable to recommend them for any insulation work.

October 1, 2024
Unprompted review
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Reply from UnionTechnical

Hi Linda - Thank you for your feedback and my sincere apologies for your negative experience. We will investigate this internally and identify how/why our level of service dropped below our expectations.

Rated 5 out of 5 stars

First class service

First class service, very informative with dates and times, extremely tidy workmen, office staff were polite, and always helpful.

October 15, 2024
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Reply from UnionTechnical

Hi Derek - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 4 out of 5 stars

Guys all friendly and helpful

Guys all friendly and helpful - and very professional. I am left with a lot still to do, after they've gone. Skirting still to be put back; window blinds to re-fit (something we initially had done by professionals, so I have no idea how to do this); dust everwhere. BUT the new heating system works, and overall I am very happy

October 14, 2024
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Reply from UnionTechnical

Hi Richard - Thank you for the positive feedback, it is much appreciated. I will speak to relevant team who will contact you to discuss the snagging issues. Thanks

Rated 5 out of 5 stars

A perfect job but few appointments were…

A perfect job but few appointments were missed and no contact from the service to reschedule until I had to follow up in which they apologised and took it up. Aside that, all jobs were perfectly done with no concern.

October 11, 2024
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Reply from UnionTechnical

Hi Debbie - Thank you for the positive feedback, it is much appreciated. Apologies for lack of contact/communication on occasion. I will provide this feedback to relevant team, as we are always looking of ways to improve. Thank you for your honest feedback.

Rated 5 out of 5 stars

The workers from start to finish were…excellent

The workers from start to finish were excellent and couldn’t do enough for me well done ant thanks very much.

September 14, 2024
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Reply from UnionTechnical

Hi John- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 4 out of 5 stars

Very happy with overall work all the…

Very happy with overall work all the guys were friendly efficient and completed all work

September 2, 2024
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Reply from UnionTechnical

Hi Mr Petrie - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Was great and quick

October 8, 2024
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Reply from UnionTechnical

Hi Steven - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Excellent Thankyou

Excellent Thankyou

September 9, 2024
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Reply from UnionTechnical

Hi Ryan - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Extremely pleased 😀

The guys were friendly, and did the work quickly and efficiently.

September 4, 2024
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Reply from UnionTechnical

Hi Kym - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 1 out of 5 stars

Very messy worker's

Very messy worker's

September 26, 2024
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Reply from UnionTechnical

Hi Johnny - Thank you for your honest feedback. We have looked into this and can see this is in regards to one of our contractors who I have passed the feedback onto.

Rated 5 out of 5 stars

Really polite tradesmen work all day…

Really polite tradesmen work all day without a tea break in cleaned up all there mess in put everything back in place before they left

September 24, 2024
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Reply from UnionTechnical

Hi Edward - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

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