UnionTechnical Reviews 155

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work ethic, efficiency, and professional demeanor, highlighting their ability to complete jobs quickly and with minimal disruption. Many people found the office staff helpful and communicative, keeping them updated throughout the process. The installation teams are frequently described as tidy, respectful, and highly skilled, with numerous positive comments about the quality of their workmanship. However, some customers experienced significant issues with communication, reporting unreturned calls, missed appointments, and a lack of follow-up. There were also instances of dissatisfaction with the service, including issues with workmanship and concerns about the quality of some subcontractors. A few people also mentioned concerns about the initial survey process.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the professionalism, efficiency, and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the professionalism and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the efficiency,... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the high quality of work, noting... See more

Customer communications

Consumers find contact to be negative. Many reviewers report a complete breakdown in communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

After two surveys then a delay in getting funding[notUnion Technical fault ] job went ahead in Feb this year finishing April. A lot of upheaval but good job well done.

Company replied

Rated 4 out of 5 stars

The experience working with Union Technical was brilliant, the amount of organisation work that goes into a project involving the ECO4 is a lot and this team performed. Some issues but to be expec... See more

Company replied

Rated 4 out of 5 stars

The workmen were great, efficient and did the whole job quickly and with very few snags. The only complaint was initially that there waa a mix up with details of a start times and dates ..... but over... See more

Company replied

Rated 4 out of 5 stars

The ASHP installation team worked really hard and long day 10 out of 10. however they could have taken more care with my lino. I rolled it up and they flattened it. it is now ruined. The electrician t... See more

Company replied


Company details

  1. Utilities

Information provided by various external sources

Union Technical have assisted thousands of homes, helping customers stay warm and saving them money on their fuel bills.


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Slap dash

please send someone to show me how to work the heating system, when it was installed they just left. Thanks Sue

March 4, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Susan - Thank you for the feedback. We are sorry to hear that nobody showed you how to use the heating system. I have passed this to our heating team who will give you a call and also arrange a visit to talk you through. Thanks

Rated 5 out of 5 stars

Great guys

Great guys.
When they are working in your house. And aftercare.
5 stars from me

August 1, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Sarah - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Workmen came on time

Workmen came on time, done clean and tidy job. Had no problems at all.

August 20, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Joyce - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

The guys were great

The guys were great, friendly and worked quickley, tidied up after the work was carried out

July 23, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Phylis - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 1 out of 5 stars

Sorry but badly let down by not getting…

Sorry but badly let down by not getting underfloor insulation as stated at the beginning.

June 24, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi David - Thank you for your feedback and we are sorry you feel this way. I have looked back at your job and can see from your property assessment you weren't proposed for underfloor insulation due to the existing depth under your floor . If this has been discussed with you at assessment stage, we apologise and will make sure your feedback is passed to relevant individual/team. Thanks

Rated 5 out of 5 stars

Would do it all again!

The whole experience from start to finish went really well. I was kept well informed from the survey booking start of the process right up to the very end of the installation.
The advice given was useful. The installation team were brilliant. The team were very tidy and made the whole experience as stress free as it could be. I would highly recommend Union technical!

July 8, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Coral - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Take care and thanks again

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company. They were so quick from the enquiry to installation. I genuinely can recommend them enough.

August 20, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Take care and thanks again

Rated 4 out of 5 stars

Easy to deal with

Easy to deal with, helped out with anything not sure off. Good bunch of lads that did the work, quick and efficient. My only downfall , could have taken a little more time to explain if we had any issues.

June 25, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Lillian - Thank you for your positive feedback. We are delighted you are happy with the service and work we have provided. If you have any issues please call us on 0800 046 9190 and we will be happy to help. Take care and thanks again

Rated 3 out of 5 stars

Did what it said on the'tin'

Good little company with , good workers . Maybe a little more effort in cleaning up afterwards would make them 'Great '

July 31, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Anthony - Thank you for your positive feedback, however we do acknowledge your point in regards to the clearing up after the job. We always instruct our installers to tidy up and clean after every job, however we apologise if you feel this wasn't done to a good standard on this occasion. I have fedback to our relevant team. Thanks again and take care.

Rated 5 out of 5 stars

Very accommodating company

Very accommodating company. They fitted the installation around our timescale, were able to enable us to keep our Rayburn (amazing), kept to arranged times for visits and were able to help with a small glitch after contractor had left. A great service.

June 3, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Jackie - Thank you for your positive feedback. We are delighted you are happy with the service and work we have provided. Take care and thanks again

Rated 4 out of 5 stars

Benefits Outweigh Everything Else!

In august, two contractors from Union Technical came to fit solar panels on the roof about 9 am. An electrician arrived about 10 am. The whole thing was up and running by about 3 pm; they were polite, efficient and professional and explained how everything worked before they left. VERY IMPRESSED.
Soon after a team of three arrived from UT to fit Heat source pump, a new tank and a central heating system in a bungalow which had only ever know electric panel heaters. This required lifting carpets, cutting hatches in the floor, crawling through the loft etc. The whole job was done in about two and a half days. Again, from the technical/mechanical side of things, I was well impressed. Pipework, rads, tank etc were all well and neatly fitted. The lads were polite, efficient and just got on with job in hand.....they obviously knew their plumbing/electrical skills well. But for me, that is where it ended.
Their skills did not run to what I call the 'fine-tuning' bits and pieces which I think they should have when finishing off a job of this nature. So for example, where pipes from the rads ran through carpet under the floor, the carpet was just cut with a slit, leaving the carpet folding upwards each side of the pipe rather than having a hole cut for the pipe to pass through. When relaying the carpet, I later found in two places, where the under felt had moved and there was an annoying dip in the carpet. Having been a self employed joiner/bathroom and kitchen fitter for a great chunk of my working life, these things annoyed me intensely, and so I fixed them my self......but what about other people who could not easily do such things themselves? When the team left, I did 'sign' (on his iPhone), saying I was happy with the work done, but these things are things that showed up after they had left and became more evident as we were cleaning up in the next day or two.
I am not making a complaint out of this as my wife and I are delighted with the overall work done and are grateful to have the panels and c/h system installed in such a short time before the winter sets in. Just wanting to point out things as they are.
The girls at the office end of UT were amazing right through the whole time from the beginning.
To date, there is just one incomplete thread I am waiting to hear about. After all the work was done, a surveyor came from UT to check over all the work done and he was going to present a report to UT about a number of issues he felt needed to be addressed. Two points from this....1/. On the one hand, it is very satisfying to have someone come whose remit it is to 'tie up any lose ends' but 2/. slightly irritating that I've heard nothing back....yet.

August 14, 2024
Unprompted review
UnionTechnical logo

Reply from UnionTechnical

Hi Ralf - Thank you for your honest feedback. We are happy that in the main you are happy with the work we have carried out on your property however we always look to learn and improve where we can so we appreciate you feedback as a whole. We hope you are feeling and seeing the benefit of the work we carried out. Thank you and take care

Rated 5 out of 5 stars

Good job done well om the girls who answered the call…

From the girls who answered the call right through to the workmen coming in I got solar panels an air source pump radiators insulation and any insulation they put in was painted the workmen at every stage were polite and efficient in fact I don't think I could praise the whole set up highly enough from the first call to the last bit of decorating good job done well thank you very much Union Technical they even worked round my animals Thanks again. JENNY

September 18, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Jennifer - Thank you for your positive feedback. We are delighted you are happy with the service and work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Brilliant results with our air source…

Brilliant results with our air source heating system fast and efficient fitting all workmen professional and cleaned up after each work day. Highly recommend Union technical

June 10, 2024
UnionTechnical logo

Reply from UnionTechnical

Hi Lisa - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Take care and thanks again

Rated 5 out of 5 stars

Done quickly

July 16, 2024
UnionTechnical logo

Reply from UnionTechnical

Thank you very much for your kind positive feedback Natallia. We are delighted you are happy with the work we carried out. Thanks and take care

Rated 4 out of 5 stars

It is fantastic to have a new heating…

It is fantastic to have a new heating system and insulation, solar panels and a battery. The workmen were great, polite, respectful and helpful. Teething problems in operation have been sorted out with phone calls by and large. I can't give five stars because the initial survey wasn't accurate in terms of what was possible and plans had to be changed. The estimated timescale of two weeks turned into the best part of three months. The solar panel team had a drawing on their phone which showed the North facing roof aspect rather than the South facing one, luckily I caught the error before it had to be done again. When ringing for advice I had to ring three times before I got a promised ring back on three separate occasions. The disruption in our tiny cottage was overwhelming at times..The work started on the 23rd April this year and was completed in early June.

April 23, 2024
UnionTechnical logo

Reply from UnionTechnical

Good Afternoon Jean, Thank you for your positive but also honest feedback. We are delighted you are happy with your new heating system and hope you are feeling the benefit of this. Rest assured I have fedback to the relevant team regarding the communication issues you experienced and the time it took in full to get the work completed. We always look to learn and make improvements from a customer experience perspective. Thank You and Take Care

Rated 5 out of 5 stars

Brilliant team

Brilliant team! Great with my elderly mother & couldn’t be more helpful. From admin to installers can’t thank them enough. So so kind at all stages

June 17, 2024
UnionTechnical logo

Reply from UnionTechnical

Good Afternoon Cara - Thank you for your positive feedback. We are delighted you are happy with the service we have provided to you and your mother. Thanks again

Rated 5 out of 5 stars

Good service

September 17, 2024
UnionTechnical logo

Reply from UnionTechnical

Good Afternoon Mr Armstrong - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Thanks again

Rated 5 out of 5 stars

Solar and ASHP installation

Whilst the actual installation was hood, the installers were excellent and helpful to me. My only complaint was the finishing as the remains of pipework from the old radiators were not removed sufficiently . Following my review Union Technical remedied these issues quickly and efficiently, thank you

June 6, 2024
UnionTechnical logo

Reply from UnionTechnical

Good Morning Morag - Thank you for your feedback, we are delighted you are happy with the install and the workers who carried this out. I have spoken to relevant team regarding the pipework who will be in touch today to discuss. Thank You

Rated 5 out of 5 stars

Very good service and available all…

Very good service and available all times to cope with questions and answers. A trustworthy company in my opinion.not sure. May?

September 16, 2024
UnionTechnical logo

Reply from UnionTechnical

Good Morning Pamela - Thank you for your positive feedback. We are delighted you are happy with the service we have provided. Can we please ask you to amend the review, specifically the part where you have said "not sure. May?" Take care and thanks again.

Rated 5 out of 5 stars

They were very good at there work very…

They were very good at there work very pleasant also cleaned up after themselves highly recommended Nan Mckechnie

June 11, 2024
UnionTechnical logo

Reply from UnionTechnical

Thank you very much for your kind feedback Agnes. We are delighted you are happy with the work we carried out. Thanks and take care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look