I had been searching the internet for some time for a specific Sheaffer ballpoint to replace one I lost. Eventually found it on Pen shop and bought it from their Netherlands shop. Order was despatch... See more
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The ordering was straightforward and the engraved pen arrived within four days - excellent service! However, there was no delivery note with the package and I wasn't sure about the pen colour initia... See more
Company replied
Nice product (Schaeffer fountain pen), engraving looks good, and good price. I didn’t realise it would be delivered from Germany but delivered 6 days after the order so still a good delivery time.
Company replied
Great quality product. Great customer service. Contacted them due to item got broken during transit. Issue got rectified straight away, no fuss. As it is an anniversary gift, I received the item... See more
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Excellent Company
My husband lost his pen that he won through work, I was able to order same pen with engraving. He was delighted.
Delivery was quick and I was kept up to date having been given a tracking number.
Would not hesitate to use again.
Very happy with the service
Very happy with the service - easy to make the order, quick to arrive and happy with the product.
I did not received my order
I did not received my order. The customer service ain’t replying to my email. I would like to request for a refund or deliver a new one to me. Or else I will take legal action.

Reply from Unitedpenshop
Great experience, start to finish
Bought a single pen, engraved to commemorate long service. Good price, quality engraving, secure packaging, speedy delivery and excellent communication throughout. Highly recommended.
Very efficient delivery and order…
Very efficient delivery and order processing. Thank you
Bought an engraved Lamy pen
Bought an engraved Lamy pen. Nicely done and delivered on time.
Outstanding
Good product
Good product. Always kept informed of progress of delivery. Arrived when promised. What more can you ask?
An excellent service
An excellent, quick service was provided. The pen was ordered on Saturday afternoon and arrived on Thursday morning. The engraving was beautifully presented.
Really happy with my purchase
Really happy with my purchase. From order to receipt was approx 4 days, amazing as my order was despatched from Holland. Will definitely recommend and would have no hesitation ordering from this company again.
Great pen with really lovely engraving
Great pen with really lovely engraving. Excellent service too. Thank you!
Wonderful service
Wonderful service, was the only place I could find this product. Great value for money.
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