UNITS® Moving and Portable Storage - UNITS Long Distance MovingReviews 

The tea. Was exceedingly easy to work with and coordinate with. This was by far the easiest part of my move and everyone was so easy to contact and deal with. Prices were super fair. Containers were nice, staff was great. Not a bad thing to say

Beginning to end they made it too easy on a 750 mile move. Would absolutely recommend and use again.

Don’t use for long distance moves. From the start it was unorganized and the communication was average at best. Serious miscalculation of what we were moving and the space that was required to move it. Could not ever get an answer from Rachel, every time we had a question it was hours before we heard back from her. Thankfully she was off one day and Gina stepped in and helped us. This is by no means a reflection on the two local Units offices we worked with, they were fantastic! But for a state to state move will never use again.

Great communication and coordination for our Interstate move

I've alway turned to PODS for this type of storage need however, after getting a quote from PODS, I began receiving solicitations from competitors (who knew there were so many!) such as 1-800-Pack-Rat, U-Box, Red Dog, UNITS, to name just a few. I reached out to each with criteria for climate control and lowest price. UNITS was the cheapest, but they also promised climate control that was more than the others who also advertised climate control but when pressed, their climate control was only fans in a warehouse whereas UNITS actually articulated the size and quantity of roof-top AC units in their warehouse! Further, the others seemed to have complex quoting/billing methods, breaking out every component of the rental to a plethora of line items unnecessarily complicating the evaluation process. The UNITS simple stated a single number for the container that was ALL inclusive, plus the monthly rent. But if this wasn't enough to earn the a 5-star review, their outstanding customer care and ops folks (including my own move coordinator) were super accessible, responsive, and eager to help - kudos!

So why then a mediocre rating? I moved from Tampa to Charlotte and so dealt with two warehouses. My total experience, as stated, was top notch… until it came to the Charlotte warehouse. Let me just say that outstanding service is when you go beyond, not just the status quo. This means that when there is a challenge, you dig deep and find a way for the customer. This is what experienced, until it came to Charlotte.

When my UNITS were empty, I called to have them removed from my driveway. I was told that it would be another week before they would come and get them. I explained that this would hinder the piano movers delivering my grand piano that Saturday because the UNITS would block access to the moving van. My coordinator went to work to accommodate my need but came back with word that the Charlotte warehouse was too busy to get to this any sooner. I escalated but it seemed that the more the Ops people worked to accommodate me, that the more the Charlotte people dug-in to simply say know, so here we are that with a mediocre effort, comes a mediocre review, which is a shame because everyone else worked so hard that they should have received 6-stars.

My hope is that this review will result in some much needed coaching that will elevate the performance of the Charlotte warehouse to the rest of the organization.

I still wholeheartedly recommend Units, especially if your move does not include Charlotte.

Units did a great job for me in every aspect. Everyone was outstanding with communication and they exceeded my expectations on delivery showing up earlier than anticipated. I would highly recommend them for any long distance move and I’d also highly recommend their storage as well!

amazing service. I will be using again. every item came perfectly and not a single thing broken (and it was a cross country move) will touch base for future needs. Again, excellent service!

I highly recommend UNITS for long distance moving. The storage units themselves are ample size and well constructed, and the service is spot on. They work with you to make a schedule then they communicate at every step to ensure everything happens as planned and on time.

What made my experience great!!!
Well, it was the ease of setting up and obtaining the unit. Units moving in portable storage was sold outstanding and helpful. I was in a situation where I needed the unit but within 24 hours and they made it happen with speculation I tried to pack the unit as tight as possible, knowing it was going to be running down the highway to its destination when it arrived to my location, I was expecting to open it up and find things maybe not in the same place they were but even a few loose items left on the floor weren’t out of place and to say the least that was the most awesome thing!
So I would have to give units moving storage a 10 for perfection courtesy and friendliness. They’re with you from the moment you say deliver the unit to the moment they’re picking up the unit at the location you had it moved to I hope this kind of customer service stays throughout the life of the company as it is so rare these days in conclusion, I would say they’re just simply the best. I will use them every time I need items moved from state to state.

Had a great experience from the initial call for a quote all the way through to pick up of the emptied unit. Ease of scheduling around our needs was the best part of the move. Truly appreciated all the communication throughout the process. Our belongings arrived safe/sound and in a timely manner. Highly recommend!

Seamless experience from beginning to end. From drop off to in transit to delivery communication was terrific.

My move was from Maryland to Nebraska. Pods would not deliver to my daughters farm. And would be not able to get in my driveway. Units could do what Pods couldn't. They arrived at my home on time and placed the Unit in my driveway where I wanted it. When I called for pickup they arrived again on time. They had called my son in law in Nebraska even before they brought it to me to check on his location. He thought that showed what an organized company they are. I was very pleased with the service I received and the price I paid. Everything that I placed in the unit arrived in good condition. I would recommend this Company to all my family and friends and even strangers.

This cross country move was so much less stressful because I used UNITS. The process from inquiring about pricing to them picking up the UNIT after delivery was absolutely fantastic! I shopped around and priced the different companies. Not only were they more reasonable, it was so much easier to understand what all the fees were for. I received explanation of how the process goes, the do’s and don’t of the unit and the phone calls to keep me informed along the way. I could not be happier that I chose UNITS, this move was so much easier on my family because of them. There was ZERO damage to any of belongings, they didn’t even move in the UNITS during transport. I recommend UNITS for anyone making a move short or long distance.

Recently moved from Long Island, NY to central Pennsylvania. I was only aware of PODS as a possible moving adjunct, but learned they would not to deliver to my new home. Then I had the good fortune of finding UNITS on the internet. From the drop off and pick up in NY, to the drop off and pick up in Pa., I encountered nothing but friendly, competent people who were interested on making my move as seamless as possible. Thank you for making an incredibly stressful and difficult move a little easier. I would highly recommend this company.

I was very happy with this service, for my cross country move. They could not have mean more accommodating. Surprising how much I could fit in the unit!

Friendly, helpful staff. Containers delivered on time both ends of trip.

Great communication with representatives on both ends of our move; quick responses to all of my outreach. Great drivers who set up our Units in driveways on both ends (very skillfully!) We are recommending Units to our downsizing friends. Storage for several months at out new location, reasonable rates.

Efficient, on time, stored our furniture for 18 months with climate controlled facility in Siler City, NC. All furniture was in perfect condition. I highly recommend UNITS particularly if your home is hard to get to. 5 Star all the way. Both Units were clean and emasculate.

We had a really great experience with Units for a complicated move from the west coast to the Midwest. This is the second time we've worked with Units and we are happy with our choice to work with them both times. This move took a lot of coordination, multiple units needed to arrive on different dates to make our situation work. The local Units team was great, again, and the reason we chose Units this time. The Long Distance team coordinated everything and handled all of the little changes that came up on our end. The local Units team at our destination was professional and helpful and nice to work with. A++ experience

I had a great experience with UNITS! None of my items were broken or damaged.