Easily organised with Mark over the phone to come to my elderly Mum's flat to repair and service her front door which had developed problems. Mark called ahead to say he was on the way and arrived ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Guy Mark. No fuss, no nonsense, straight talking, just got on and sorted the job without any hard sell. Came as a recommendation from other residents on our residential WhatsApp group of 132 res... See more
Company replied
Needed two locks replacing. Came round on same day, provided advice and discussed options. Came back from workshop within 2 hours with updated locks and extra keys, fitted with no mess. Very happy c... See more
Company replied
The gent who came was very friendly and informative giving some free advice about my property and also explaining why the stonger locks are better and how they work. Very fast and cheaper than some ot... See more
Company replied
Company details
Written by the company
Lock opening, Lock fitting, Lock repair! If you’re locked out of your home or office, you need to call Universal Locksmiths. Been in the business since 1993, you can be sure that you’ll get a speedy, professional service every time. Locks can also be supplied and fitted to your requirements. If a lock can just be repaired, then we will do what is required so that you save on new parts costs!
Contact info
24b Hickmott Road, Ecclesall, S11 8QF, Sheffield, United Kingdom
- 0114 268 5641
- info@universal-locksmiths-sheffield.co.uk
- universal-locksmiths-sheffield.co.uk
Great Guy Mark
Great Guy Mark. No fuss, no nonsense, straight talking, just got on and sorted the job without any hard sell. Came as a recommendation from other residents on our residential WhatsApp group of 132 residents. Will definitely use again if I need any other issues sorting.
April 29, 2026
Unprompted review
Reply from Universal Locksmiths Sheffield
That's a great review, Julie- Thanks very much for the 5 Stars!
Super quick
Super quick. Arrived on the same day to correct a lock that had become misaligned and got very sticky. Needed a lot of force to get the door open. Now door opens smoothly without effort and I'm relieved that I won't end up locked out if the door sticks. Will use again when I need a locksmith.
April 1, 2026
Reply from Universal Locksmiths Sheffield
Thanks for your kind review, Naima- I appreciate the 5 Stars!
Great service and advice
Needed two locks replacing. Came round on same day, provided advice and discussed options. Came back from workshop within 2 hours with updated locks and extra keys, fitted with no mess. Very happy customer
April 9, 2026
Reply from Universal Locksmiths Sheffield
You already left me a 5 star review on Google and now 5 stars on Trustpilot- Thanks David, I certainly appreciate it!
Very professional and speedy service
Very professional and speedy service, same day. Very competitive price for a lock change.
Highly recommend and thank you.
March 7, 2026
Unprompted review
Reply from Universal Locksmiths Sheffield
Thank you for your 5 Star review, Heather!
Mark was running a bit late but took…
Mark was running a bit late but took the time and trouble to call me to let me know. He did an excellent job and I wouldn’t hesitate to recommend his services
March 6, 2026
Reply from Universal Locksmiths Sheffield
Thanks for this great 5 Star review, Phil!
Professional advice and knowledge
Professional advice and knowledge. Fast and reliable.
February 13, 2026
Reply from Universal Locksmiths Sheffield
Thanks for leaving me a 5 Star review on both Trustpilot AND Google!
Came at short notice
Came at short notice. Sorted the lock problem very quickly - knowledge is ‘key’ - cleanly and with a friendly demeanour. Fair price. Highly recommended.
February 10, 2026
Unprompted review
Reply from Universal Locksmiths Sheffield
Thanks for your 5 Star review, John- much appreciated!
Great service and happy to be able to use a local tradesperson
Mark gave helpful constructive advice over the phone, came same day to measure up and then returned next day to fit our new locks. They had to be ordered due to age of the house and the doors. More than happy to recommend him.
February 6, 2026
Reply from Universal Locksmiths Sheffield
Thank you for this 5 Star review! Please don't hesitate to call if you need anything further.
He was helpful and knew what he doing
January 29, 2026
Reply from Universal Locksmiths Sheffield
Thanks for your 5 Star review!
Replacement UVPC lock
I had lost the key on an infrequently used back door so it needed a replacement lock and key. Very speedy Service, well explained, New lock is much better quality than the previous one. Would recommend.
January 13, 2026
Unprompted review
Reply from Universal Locksmiths Sheffield
Thank you for your 5 Star review, Sophie. Don't forget that your new Ultion Lock Cylinder comes with a 5 year warranty and FREE £5000 anti-burglary guarantee!
Very efficient thanks
January 3, 2026
Reply from Universal Locksmiths Sheffield
Thank you for the 5 Stars!
Reply from Universal Locksmiths Sheffield
Thanks for this 5 Star review!
Reply from Universal Locksmiths Sheffield
Thanks very much for the 5 Star review!
Fast-responding, knowledgeable, quality job at reasonable price
I was impressed with Universal Locksmith's work after I contacted them.
Mark was able to come out the same day, and came across as highly knowledgeable and resourceful in his trade.
He was faced with a tricky situation (a stuck door) and was able to resolve it and complete the job (lock replacement).
I found the price very reasonable as well.
I also liked the little stories and insights he shared while he worked away - clearly someone with a passion for what they do.
I'd highly recommend!
December 19, 2025
Reply from Universal Locksmiths Sheffield
Many thanks for leaving 5 Star reviews on both TrustPilot AND Google! I certainly appreciate it!
Mark completely sorted our issues with…
Mark completely sorted our issues with our front door lock. A very prompt and knowledgeable service. Reasonable price as well for such an efficient service. Would highly recommend
December 3, 2025
Reply from Universal Locksmiths Sheffield
I am happy to help you, Susan- Thanks for the 5 Star review!
Excellent service rapid same day…
Excellent service rapid same day response and mended lock at reasonable price
December 2, 2025
Reply from Universal Locksmiths Sheffield
I am pleased to help you. Thanks for leaving me this 5 Star review!
Front and back door locks changed
The gent who came was very friendly and informative giving some free advice about my property and also explaining why the stonger locks are better and how they work. Very fast and cheaper than some other companies. Overall 10 out of 10 would deffinately reccomend and use again myself in the future!
November 1, 2025
Unprompted review
Reply from Universal Locksmiths Sheffield
Thanks for your great 5 Star review, Jake! Your new Ultion Lock Cylinders have the highest security rating on the market- an excellent choice!
Reply from Universal Locksmiths Sheffield
Thanks for the great 5 Star review- I appreciate it!
Really fast service following a break…
Really fast service following a break in. Excellent customer service and expert advise given. New locks installed within three hours of calling. Really trustworthy and would highly recommend.
October 23, 2025
Reply from Universal Locksmiths Sheffield
Thanks for your 5 Star review, Liam! Your new Ultion Lock Cylinders have the highest security rating and best guarantee & warranty on the market!
Absolutely superb!!
Absolutely superb!!! Rapid, efficient, effective, professional. Everything you could want and more...even 24 hr weekend response!
September 20, 2025
Unprompted review
Reply from Universal Locksmiths Sheffield
Thanks for this outstanding review and- although I no longer offer a 24 hour service- I am glad to help you from 9am to 5pm Monday through to Saturday!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.