Universal Locksmiths Sheffield Reviews 

89
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, often highlighting same-day responses and quick problem resolution for various lock and door issues. Reviewers frequently commend the staff for being exceptionally helpful, polite, and professional, providing valuable advice and demonstrating extensive knowledge in their trade. People also appreciate the reasonable and competitive pricing for the high-quality services provided, often finding them cheaper than other companies. Many consumers note the clean and tidy work, coupled with a no-nonsense approach, which contributes to an overall positive experience and strong recommendations for future needs.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, frequently praising their efficiency, helpfulness, and... See more

Price

People report positive experiences with price, consistently finding the costs to be very reasonable and fair.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily organised with Mark over the phone to come to my elderly Mum's flat to repair and service her front door which had developed problems. Mark called ahead to say he was on the way and arrived ex... See more

Company replied

Rated 5 out of 5 stars

The gent who came was very friendly and informative giving some free advice about my property and also explaining why the stonger locks are better and how they work. Very fast and cheaper than some ot... See more

Company replied

Rated 5 out of 5 stars

We had just moved to the area and so being faced with key and lock-related problems only added to the stress of the move. Mark managed to resolve our problems and sort out our door. He also provided g... See more

Company replied

Rated 5 out of 5 stars

Needed two locks replacing. Came round on same day, provided advice and discussed options. Came back from workshop within 2 hours with updated locks and extra keys, fitted with no mess. Very happy c... See more

Company replied


Company details

  1. Locksmith

Written by the company

Lock opening, Lock fitting, Lock repair! If you’re locked out of your home or office, you need to call Universal Locksmiths. Been in the business since 1993, you can be sure that you’ll get a speedy, professional service every time. Locks can also be supplied and fitted to your requirements. If a lock can just be repaired, then we will do what is required so that you save on new parts costs!


Contact info

4.9

Excellent

TrustScore 5 out of 5

89 reviews

5-star
4-star
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1-star

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4.9

All reviews

(89)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What excellent service

What excellent service. Came to fix my door lock really quickly and made sure i knew what the problem was and what was needed to fix it and work done to a high standard and cleaned up afterwards. Price as quoted .

April 8, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I`m glad to help- Thanks for this great review!

Rated 5 out of 5 stars

Excellent and fast service

Mark of Universal Locksmith arrived within 24 hours of my contacting him. He assessed the problem and fixed it. He was very professional and friendly and I am very glad I used his business.

March 20, 2025
Unprompted review
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Reply from Universal Locksmiths Sheffield

Many thanks for leaving this very kind review!

Rated 5 out of 5 stars

Super locksmith

M was excellent as job turned out to be more difficult than a straight euro lock swap. He was not phased by me watching and chatting. The main factor for me was he worked on the problems until all the issues were resolved after fire rescue had to smash into a friend’s house.
In summary M went above & beyond our expectations.

March 19, 2025
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Reply from Universal Locksmiths Sheffield

I am not surprised that the Ultion 3 Star Lock Cylinder fitted to that door defeated even the Fire Service (who could not gain access without completely wrecking the door and subsequently had to go through another door instead!) I was happy to open the door for you without damage and fit another Ultion 3 Star Lock Cylinder with free £5000 anti-burglary guarantee.

Rated 5 out of 5 stars

Excellent and skilled.

Very helpful and prompt service. Provided expert advice.

March 11, 2025
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Reply from Universal Locksmiths Sheffield

I`m glad to help you- thanks for your review!

Rated 5 out of 5 stars

Professional friendly

Thankyou. Came within the hour of my call. Made a comprehensive, professional investigation of the issue. Kept me very informed and offered options to solve. Now all fixed. Would definitely use again.

February 22, 2025
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Reply from Universal Locksmiths Sheffield

Thanks for this great review- hugely appreciated!

Rated 5 out of 5 stars

Excellent locksmith

Great service. A problem developed with a lock and I received excellent and very prompt after aftercare! Highly recommend

February 10, 2025
Unprompted review
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Reply from Universal Locksmiths Sheffield

Thank you! Don`t forget to register your new Ultion Lock Cylinder online to activate your 5 year warranty.

Rated 5 out of 5 stars

Cylinder change done same day and all…

Cylinder change done same day and all the relevant information explained clearly. Great service, thank you!

February 6, 2025
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Reply from Universal Locksmiths Sheffield

I appreciate your review-Thanks!

Rated 5 out of 5 stars

Perfect

Perfect! There are some things that can only be done by a professional. Super advice and prompt service.

February 4, 2025
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Reply from Universal Locksmiths Sheffield

Thanks! Don`t forget to register your Ultion Lock Cylinders for the 5 Year Warranty and free £5000 Anti-Snap Burglary Guarantee.

Rated 5 out of 5 stars

Excellent same day service

Excellent same day service, very skilful, efficient and reasonably priced. It turned out that the lock could be repaired and there was no attempt to sell us a new one.
Highly recommended.

January 31, 2025
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Reply from Universal Locksmiths Sheffield

Thanks for your time in leaving a lovely review. Don't hesitate to call if you need any further assistance!

Rated 5 out of 5 stars

Emergency lock change needed and they…

Emergency lock change needed and they gave a rapid and very satisfactory response and service. Could not have even better

January 19, 2025
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Reply from Universal Locksmiths Sheffield

Thank you! I'm only a phone call away if you need further help.

Rated 5 out of 5 stars

This guy is great read all reviews and…

This guy is great read all reviews and they were right. Nothing was to much trouble. Will recommend if could give more stars i would.

January 16, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I appreciate your lovely review- I'm glad to help!

Rated 5 out of 5 stars

Very good service again

Very good service again. Prompt response just after Christmas and excellent work.
Tidy neat work and competitive price.

December 28, 2024
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Reply from Universal Locksmiths Sheffield

I'm pleased to help you again. Thanks for the 5 Star review and don't hesitate to call if you need anything further!

Rated 5 out of 5 stars

Fantastic service throughout

Fantastic service throughout - Mark is very knowledgeable and provided great customer service. Highly recommended.

December 23, 2024
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Reply from Universal Locksmiths Sheffield

Thanks for your 5 Star review Olivia- Merry Christmas!

Rated 5 out of 5 stars

Prompt response, fair price

Prompt response. He clearly explained what was required for the repair. And it was a fair price

December 20, 2024
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Reply from Universal Locksmiths Sheffield

Thanks for your 5 Star review, Martin!

Rated 5 out of 5 stars

Fantastic service

I called universal locksmiths as my front door lock was playing up. I used them as keen to support local businesses. I got a prompt visit the same day and decided to upgrade my locks whilst the locksmith was there. The new locks are like getting into a new car for the first time and offer a better level of security. Great friendly service overall and pricing is transparent and reasonable. Will use again.

December 17, 2024
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Reply from Universal Locksmiths Sheffield

I really appreciate you leaving this great review- Thanks!

Rated 5 out of 5 stars

Five stars probably not enough!

Five stars probably not enough!
Mark came out the same day as our call for help. He spent a lot of time and resolved a very awkward and difficult lock problem at our home. He worked diligently and carefully and was respectful of our property at all times. He explained what he was doing all the way through the process and left the work area clean and tidy on completion. Overall he did an excellent job and at a very acceptable price.
Thanks Mark

December 13, 2024
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Reply from Universal Locksmiths Sheffield

That`s an excellent review. Thanks very much!

Rated 5 out of 5 stars

Excellent professional service

Came that day, respectful of the property, professional job at a very reasonable cost.

December 9, 2024
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Reply from Universal Locksmiths Sheffield

I appreciate you taking time out of your day to provide this 5 Star review- Thanks!

Rated 5 out of 5 stars

New door locks

Mark replaced front and rear door locks. Prompt and tidy and explained exactly what was needed. Veryy pleased with the service provided.

December 7, 2024
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Reply from Universal Locksmiths Sheffield

Thanks for the 5 Star review and for calling into the shop for the Genuine Ultion key copying service!

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