Easily organised with Mark over the phone to come to my elderly Mum's flat to repair and service her front door which had developed problems. Mark called ahead to say he was on the way and arrived ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Lock opening, Lock fitting, Lock repair! If you’re locked out of your home or office, you need to call Universal Locksmiths. Been in the business since 1993, you can be sure that you’ll get a speedy, professional service every time. Locks can also be supplied and fitted to your requirements. If a lock can just be repaired, then we will do what is required so that you save on new parts costs!
24b Hickmott Road, Ecclesall, S11 8QF, Sheffield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Universal went above and beyond to sort a problem with the kind of old school customer service that you very rarely see. I would recommend in a heart beat.

Reply from Universal Locksmiths Sheffield
Mark arrived very promptly. Explained what had happened to the lock. Priced the replacement and quickly and efficiently did the work. Very satisfactory.

Reply from Universal Locksmiths Sheffield
Mark come out at the scheduled time and assessed the problem with our lock and fixed it in less than 30 minutes. Friendly guy, would definitely call him again if neeeded.

Reply from Universal Locksmiths Sheffield
I phoned for help with our back door. We couldn't close it as metal plates were stuck out. Mark arrived an hour after I spoke to him on the phone. He correctly assessed the problem. He was polite and friendly and proceeded to examine all the metal rods and locking mechanism. He realigned everything and was on his way to another job in an hour. Job well done and would certainly use him again.

Reply from Universal Locksmiths Sheffield
Prompt response from Martin on a Saturday to replace cylinder lock when I locked myself out . Quick . efficient and courteous service and I would certainly recommend .

Reply from Universal Locksmiths Sheffield
I called Mark at 2pm, and that afternoon our worn-out mortice lock was replaced - quick, efficient, and hassle-free. Excellent service and a quality job. Would highly recommend.

Reply from Universal Locksmiths Sheffield
Prompt service, clear explanation of problem and quickly sorted with new lock.

Reply from Universal Locksmiths Sheffield

Reply from Universal Locksmiths Sheffield
I have used Mark on several occasions to fix lock and to make sure our property is safe. I can’t recommend him highly enough. Very efficient and friendly.

Reply from Universal Locksmiths Sheffield
Mark has been our go to locksmith and saved the day many times over the last 30 years.
Very professional and reliable and would recommend him to anyone.
Dave Borden

Reply from Universal Locksmiths Sheffield
We contacted Mark at Universal Locksmiths, who promptly came out to access the type of lock required. He then proceeded to change the lock quickly and efficiently with no mess. We requested further keys which he provided hassle free. Mark at Universal Locksmiths provided a prompt and efficient service at a very reasonable price and we would certainly recommend.

Reply from Universal Locksmiths Sheffield
I had a fantastic experience with universal locksmith! Mark arrived quickly—within 30 minutes of my call. He was professional, friendly, and clearly knew what he was doing. He got me back inside in no time without causing any damage to the lock or door. The pricing was fair and exactly what they quoted upfront. It’s rare to find service this prompt and reliable. Highly recommend to anyone needing fast, trustworthy locksmith services!

Reply from Universal Locksmiths Sheffield
2nd or 3rd time we used Mark at Universal Locksmiths Sheffield for various home security. Absolutely superb, knows his stuff, really friendly & polite and always quick & professional. 100% without question the person to contact!

Reply from Universal Locksmiths Sheffield
Amazing service, problem resolved in super quick time. Friendly and helpful. Would highly recommend.

Reply from Universal Locksmiths Sheffield
Mark was excellent- he was very knowledgeable and able to fix our UPVC gearbox quickly and for a reasonable price.

Reply from Universal Locksmiths Sheffield

Reply from Universal Locksmiths Sheffield
Thanks Mark! He came out quickly and repaired our lock. He was friendly and knowledgeable and didn’t overcharge. Very glad I called him, will definitely use this company again.

Reply from Universal Locksmiths Sheffield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.