Universal Locksmiths Sheffield Reviews 

88
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, often noting same-day responses and quick problem resolution. The staff are frequently described as helpful, polite, and highly knowledgeable, providing professional advice and a friendly demeanor. Many people also appreciate the reasonable and competitive pricing for the work completed. Reviewers often highlight the staff's ability to resolve tricky situations and their tidy work, leaving no mess. The overall experience is consistently rated as excellent, with customers expressing high satisfaction and a strong willingness to recommend the service to others.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, helpfulness, and... See more

Price

Customers consistently note positive experiences with price, often describing it as very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily organised with Mark over the phone to come to my elderly Mum's flat to repair and service her front door which had developed problems. Mark called ahead to say he was on the way and arrived ex... See more

Company replied

Rated 5 out of 5 stars

The gent who came was very friendly and informative giving some free advice about my property and also explaining why the stonger locks are better and how they work. Very fast and cheaper than some ot... See more

Company replied

Rated 5 out of 5 stars

I rang at 8am after realising that our back door lock was no longer working. It had been a bit of a problem for some time but we kept overlooking it and now we had a crisis, not being able to shut... See more

Company replied

Rated 5 out of 5 stars

We had just moved to the area and so being faced with key and lock-related problems only added to the stress of the move. Mark managed to resolve our problems and sort out our door. He also provided g... See more

Company replied


Company details

  1. Locksmith

Written by the company

Lock opening, Lock fitting, Lock repair! If you’re locked out of your home or office, you need to call Universal Locksmiths. Been in the business since 1993, you can be sure that you’ll get a speedy, professional service every time. Locks can also be supplied and fitted to your requirements. If a lock can just be repaired, then we will do what is required so that you save on new parts costs!


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.9

All reviews

(88)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient service

Very efficient service
Would thoroughly recommend

January 3, 2026
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks very much for the 5 Star review!

Rated 5 out of 5 stars

Fast-responding, knowledgeable, quality job at reasonable price

I was impressed with Universal Locksmith's work after I contacted them.
Mark was able to come out the same day, and came across as highly knowledgeable and resourceful in his trade.
He was faced with a tricky situation (a stuck door) and was able to resolve it and complete the job (lock replacement).
I found the price very reasonable as well.
I also liked the little stories and insights he shared while he worked away - clearly someone with a passion for what they do.
I'd highly recommend!

December 19, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Many thanks for leaving 5 Star reviews on both TrustPilot AND Google! I certainly appreciate it!

Rated 5 out of 5 stars

Mark completely sorted our issues with…

Mark completely sorted our issues with our front door lock. A very prompt and knowledgeable service. Reasonable price as well for such an efficient service. Would highly recommend

December 3, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I am happy to help you, Susan- Thanks for the 5 Star review!

Rated 5 out of 5 stars

Excellent service rapid same day…

Excellent service rapid same day response and mended lock at reasonable price

December 2, 2025
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Reply from Universal Locksmiths Sheffield

I am pleased to help you. Thanks for leaving me this 5 Star review!

Rated 5 out of 5 stars

Front and back door locks changed

The gent who came was very friendly and informative giving some free advice about my property and also explaining why the stonger locks are better and how they work. Very fast and cheaper than some other companies. Overall 10 out of 10 would deffinately reccomend and use again myself in the future!

November 1, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for your great 5 Star review, Jake! Your new Ultion Lock Cylinders have the highest security rating on the market- an excellent choice!

Rated 5 out of 5 stars

prompt,

prompt,, good work,, friendly,, good price,, alround recommended . . .

October 22, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for the great 5 Star review- I appreciate it!

Rated 5 out of 5 stars

Really fast service following a break…

Really fast service following a break in. Excellent customer service and expert advise given. New locks installed within three hours of calling. Really trustworthy and would highly recommend.

October 23, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for your 5 Star review, Liam! Your new Ultion Lock Cylinders have the highest security rating and best guarantee & warranty on the market!

Rated 5 out of 5 stars

Absolutely superb!!

Absolutely superb!!! Rapid, efficient, effective, professional. Everything you could want and more...even 24 hr weekend response!

September 20, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for this outstanding review and- although I no longer offer a 24 hour service- I am glad to help you from 9am to 5pm Monday through to Saturday!

Rated 5 out of 5 stars

Great service

Great service - super fast arrival - gained entry quickly with no fuss. Friendly and professional. Would definitely use again.

October 8, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Glad to help- thanks for your 5 Star review!

Rated 5 out of 5 stars

Excellent service, a credit to the good people of Sheffield!…

Easily organised with Mark over the phone to come to my elderly Mum's flat to repair and service her front door which had developed problems. Mark called ahead to say he was on the way and arrived exactly on time. He was helpful polite and repaired the issue in under an hour, he layed to rest the concerns of my 86 years old mum who had thought someone had tried to break in. Most helpful and polite, very much recommend to anyone in Sheffield needing help with any lock/door issues. Top job Mark thanks a bunch.

September 12, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I really appreciate this fantastic 5 Star review, Roger- I`m always glad to help!

Rated 5 out of 5 stars

Quick and efficient service

Mark worked quickly and fitted the new lock efficiently, whilst keeping me informed about the security improvements the new lock have.

September 10, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I always try to offer a cost effective upgrade when replacing Locks- Thanks for taking the time to leave this 5 Star review!

Rated 5 out of 5 stars

Door lock replacement

Same day service- removing the faulty door lock and replacing with a new, stronger lock. He was efficient, tidy and pleasant to have in the house.

September 9, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thank you for this lovely review!

Rated 5 out of 5 stars

A fantastic service from Universal Locksmiths

We had just moved to the area and so being faced with key and lock-related problems only added to the stress of the move. Mark managed to resolve our problems and sort out our door. He also provided great advice in relation to other potential security issues. Very impressed by Mark's knowledge and approach to work. Mark also cut us multiple sets of keys at a great price. Very happy with the service.

September 2, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for this great review- I am glad to help you, Nathan!

Rated 5 out of 5 stars

Excellent service.

Prompt, efficient, friendly service and advice.

September 4, 2025
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

Thanks for your 5 Star review!

Rated 5 out of 5 stars

Recently moved into a new house and had…

Recently moved into a new house and had some issues with the front door.
Called Mark and he arrived the same day, addressed the issues and advised on holding off on some work.

Friendly, professional and provided great service for a reasonable price.

September 3, 2025
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Reply from Universal Locksmiths Sheffield

Thanks for your 5 Star review! I am always happy to advise on which areas a customers` money is best spent and where it should be saved.

Rated 5 out of 5 stars

Excellent service

Our front door was not working properly. After a phone call, the visit was very quick.
An amazing service, our door works again.
I would definitely recommend!

September 2, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I always aim to respond as quickly as possible- Thanks for the 5 Star review!

Rated 5 out of 5 stars

Good service

Mark changed the lock on my front door. He came out promptly and did a very neat job for a good price. Would definitely recommend.

July 1, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

That`s a great review, Andy. Thanks for leaving 5 Stars!

Rated 5 out of 5 stars

Prompt & helpful!

Universal Locksmiths gave a prompt service and very much explained the process throughout. Very satisfied with the helpful service. Many thanks!

August 7, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I appreciate your insistence on leaving a 5 Star review, Mrs. Williams (even though you are not technically savvy). I am glad to help you with this and repair your Multi-point Lock Door!

Rated 5 out of 5 stars

Excellent service and job well done

Mark has helped us on a few occasions with lock repairs and ensuring the security of our property. He was polite, friendly and easy to deal with.

July 28, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I am pleased to help you anytime, Magda. Thank you for your 5 Star review!

Rated 5 out of 5 stars

Universal went above and beyond to sort…

Universal went above and beyond to sort a problem with the kind of old school customer service that you very rarely see. I would recommend in a heart beat.

July 21, 2025
Unprompted review
Universal Locksmiths Sheffield logo

Reply from Universal Locksmiths Sheffield

I was pleased to rectify the problem with your key and service the Lock Cylinder fitted to your Patio Door. Thanks for your great 5 Star review!

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