They dispatched the goods within 24hrs but there was a problem caused by DPD who failed to deliver to my home and I had to collect from a post office. I sent universeofus an email of unhappiness and g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got a Rains jacket for a great discount and it came nicely packaged. Even though it was dispatched next day, DPD delayed the order for a week. In the meantime, Kam was right on it, even when she was o... See more
Company replied
My recent purchase from Universe of Us was a fantastic pair of Vera V10 leather extra white palatine silver trainers they look brilliant with everything. The staff couldn’t have been more helpful. I t... See more
Company replied
I am a massive fan of this wonderful shop / small business (and its website) which offers both unique pieces and also some more mainstream brands - all clearly lovingly chosen by its owners. I always... See more
Company replied
Company details
Written by the company
A destination independent online store, perfect for unique footwear, clothing and accessories. Creators of sustainably made sweatshirts and stockists of Veja, Birkenstock, Dryrobe, Teva and more. 🌈
Contact info
Woodside Industrial Estate, CM16 6LJ, London, United Kingdom
- hello@rainbowcolourslondon.com
- universeofus.com
4.9
Excellent
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent customer service
Despite a disappointment, Customer service team resolved issue promptly and clearly.
May 9, 2023
Reply from Rainbow Colours
Thank You for your lovely review and I am glad your issue has been solved. Thanks Kam
The Birkenstocks that were a present…
The Birkenstocks that were a present for my wife arrived the following day after ordering them. Super efficient. Highly recommend 👍
May 9, 2023
Fabulous efficient company with speedy delivery
Delivery is so quick and also they are so fast at putting your money back on your account for returns. I had to get in touch with customer services regarding a problem and the communication was very prompt and efficient and I have come away as a happy customer - lovely company to deal with - we need more of these !
October 20, 2022
Unprompted review
Reply from Rainbow Colours
Thank you Rachel for your review. As a small family business this really means alot to us.
This is by far one of the best…
This is by far one of the best companies I have ever dealt with! Unfortunately, a chlo bo necklace, i recieved for mothers day, broke near to the clasp. To say I was upset was an understatement.
I contacted Universe of Us, even though my husband had purchased the necklace, they dealt with me without hesitation.
Marcus and his team replied promptly to my messages and informed me throughout the process of replacements, what the next steps would be and if/how I would receive my replacement.
The communication here was excellent and made me feel listened to, calm and hopeful that my mothers day necklace would be replaced... AND IT WAS!
THANKYOU SO MUCH Marcus and the Universe of Us team.
I would highly recommend this company again.
Thanks again
From a very happy customer, chlo bo lover and mother! XxxX
June 24, 2022
Unprompted review
Reply from Rainbow Colours
Hi Charlotte, thank you so much for taking the time to write such a lovely review. We hope that you are enjoying your necklace. All the best from the team at UOU x
Fabulous customer service and product offering!
If I could give 10 stars, I would! I was looking for a really specific pair of jeans in a specific colourway and sizing. Came across these guys online and not only did they have exactly what I was looking for, the item was also half price. They arrived in less than 24 hours and in lovely packaging. Amazing customer service, can't wait to shop here again!
April 22, 2022
Unprompted review
Reply from Rainbow Colours
Hi Holly, thank you for your lovely review. As a small business reviews like this make a huge difference to us. Have a lovely weekend.
First class customer service
Great little shop. Many thanks for the great customer service. The guys in the shop were brilliant, no pressure sales just great honest advice, top class.
February 8, 2022
Unprompted review
Reply from Rainbow Colours
Thank you for your lovely review, it means a great deal to us and we are pleased that you enjoyed your time in the store. Universe of Us
Lovely shop!
The staff are really friendly and helpful, and a great collection of products. Highly recommend!
December 1, 2021
Unprompted review
Great service and amazing staff
Great service and amazing staff! I highly recommend visiting the store.
December 1, 2021
Unprompted review
Fantastic products and service
I ordered my new winter hat on Monday and it arrived by lunchtime the following day! The quality is fantastic and I cannot wait to wear it. I absolutely love the selection of stylish products available from Universe of Us, I already have a few more things in my basket - waiting for payday! The customer service is amazing, I had a query about discount codes, this was all sorted via email immediately. I cannot recommend this store enough.
December 1, 2021
Unprompted review
Reply from Rainbow Colours
Hi Ali, thank you for your lovely review.
We are so pleased you like your hat. Have a lovely week.
Great little business and staff
Great little business and staff. Service was second to none.
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you.
Top quality!
Top quality!! amazing staff and costumer service. Great collection and lovely store. Would most definitely recommend a visit!! Thank you!
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you Roisin
A must visit if you are ever in Camden
A must visit if you are ever in Camden! A Really lovely little shop with great products, very unique and brilliant staff! They went above and beyond to help me find an outfit! And a bonus they have an online shop to A*****
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you for your lovely review, we really appreciate it
Lovely little shop and great online
Lovely little shop and great online! Lovely staff too, would definitely recommend if you’re heading to Camden looking for a good retailer!
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you for your lovely review
Excellent staff and product range
Excellent staff and product range. Highly recommend
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you for your kind review
Grate shop lovely staff
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Hi Jade, Thank you for your review.
Such a fantastic shop
Such a fantastic shop, great customer service. Would recommend to anyone!
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you Marc
Reply from Rainbow Colours
Thank You Alice
Amazing store in the heart of Camden
Amazing store in the heart of Camden! I personally love the menswear collection upstairs. I'd highly recommend giving them a visit (super friendly and helpful staff too!)
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you for your lovely review, we are so pleased you like the menswear.
Excellent customer service and…
Excellent customer service and excellent products. Highly recommend.
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you for your lovely review
Wonderful
Wonderful, clean and friendly shop. Staff is always helpful
November 30, 2021
Unprompted review
Reply from Rainbow Colours
Thank you for your kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.