Urban Road Reviews 254

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (... See more

Rated 2 out of 5 stars

Purchased the Salt and Pepper Woven cushions. Arrives vacuumed sealed and only after the fact of opening do you realize how NOT plush and thick the feather insert is. The cushions don’t have the feat... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I stumbled onto Urban Road, Service I received by Brenton was amazing, Brenton went above and beyond to assist me with my purchases without feeling pressured to purchase which in turn m... See more

Company replied

Rated 1 out of 5 stars

I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days. I enquired one week out from Christmas as to why I hadn’t received an... See more

Company replied

Company details

  1. Art Dealer

Information provided by various external sources

Urban Road is an industry-leading Australian owned and operated art studio, established in 2010. As art and interior experts, our team work hard to design, produce and supply unique and beautiful wall art and home decor products to every day, art-loving Australians.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

254 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT BUY !

Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (via Freedom Furniture) without taking a photo first.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Cushions

Ordered two cushions which are absolutely stunning, Flowering gum and Flora. Also the cushion inserts are so soft and comfortable. Delivery was very prompt.
Highly recommend Urban Road.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

We are extremely happy with our indigenous art print Ngurrbul. It looks fantastic on the wall space. Very easy process ordering, communication was excellent and delivery was prompt. Will definitely look at using Urban Road again.

July 2, 2021
Rated 5 out of 5 stars

Awesome Customer Service

I purchased a beautiful canvas from Urban Road. Unfortunately, when it arrived, it was damaged. I’m certain it was due the the courier company. I took photos and got in contact we an Urban Road representative who was awesome. They sympathised and said they would replace it immediately. As I mentioned already, the print is beautiful. It’s also great quality. I would definitely recommend Urban Road. Fantastic customer service and quality products, not to mention fast delivery too.

May 30, 2021
Rated 5 out of 5 stars

Tropical Print

My print arrived even before I received any tracking advice, it was a lovely surprise...I am so glad I was at home. The depth of colour is stunning, it reminds me of poinciana trees during the monsoon, it makes me feel very calm.

May 9, 2021
Rated 5 out of 5 stars

Impeccable Customer Service

Although the artwork I chose was beautiful, I wanted to return it for a larger piece. The process was smooth, with all my emails answered promptly by Brenton and without issue. Highly recommend.

April 26, 2021
Rated 5 out of 5 stars

Picture of happiness

The service was great, any questions answered promptly and delivery was smooth and without incident. Have my eye on another and will be ordering shortly........thankyou

April 22, 2021

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