Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (... See more
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Purchased the Salt and Pepper Woven cushions. Arrives vacuumed sealed and only after the fact of opening do you realize how NOT plush and thick the feather insert is. The cushions don’t have the feat... See more
Company replied
I’m so glad I stumbled onto Urban Road, Service I received by Brenton was amazing, Brenton went above and beyond to assist me with my purchases without feeling pressured to purchase which in turn m... See more
Company replied
I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days. I enquired one week out from Christmas as to why I hadn’t received an... See more
Company replied
Company details
Information provided by various external sources
Urban Road is an industry-leading Australian owned and operated art studio, established in 2010. As art and interior experts, our team work hard to design, produce and supply unique and beautiful wall art and home decor products to every day, art-loving Australians.
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Hasn’t replied to negative reviews
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Excellent art at competitive prices
Really happy with the art I ordered - quality product and looks great!
Print looks great
Print looks great. Said tried to deliver but I wasn’t there which was untrue, but was delivered next day so that was fine.
Happy Customer!
Very impressed with customer service, efficient delivery and the quality of the product. Would recommend to others... and there are so many other beautiful pieces I want for our home!!
Service and delivery were above…
Service and delivery were above expectations thank you so much
Helen
The paintings were of good quality and…
The paintings were of good quality and delivered well wrapped.
Urban Road are very easy to deal…and have a range of amazing artworks.
Urban Road are very easy to deal with.Their products are amazing .Placing an order is easy and uncomplicated.Great company to deal with.
I was very happy with the quality of…
I was very happy with the quality of the print and the quick delivery
I love my print/poster
I love my print/poster. Sadly it had a fault, but Urban Road’s customer service was amazing. A replacement is on the way.
Purchased some indigenous art and a…
Purchased some indigenous art and a great price, service was fast and efficient with good communication at all times keeping me informed of it's progress.
Absolutely LoVE my new piece of Art !
Absolutely LoVE my new piece of Art in our home! It is a show stopper!! 👌🏻
Urban Road Excellence ⭐️⭐️⭐️⭐️⭐️
From when I first placed my order to when it was delivered, urban road customer service was very helpful in making sure my item made its way across the other side of the world to the UK,
I am very happy to say the customer service on live chat and timing of getting my order was exceptional. Even with all the restrictions we all face around the world , I am very pleased with the artwork and will be ordering more from you. Thank you and stay safe and well.
My purchases from Urban Road have…
My purchases from Urban Road have proven to be simple in terms of process, reliable in terms of delivery, and the quality of product has never disappointed. I will happily continue to by from Urban Road in the future.
Exemplary exchange policy
Notwithstanding the artwork received was as per our order, Brenton put our concerns at bay when he mentioned your return policy.
We have subsequently chosen a similar replacement artwork and await its arrival.
Overall we were extremely satisfied with your service.
I don’t often write reviews
I don’t often write reviews. I’m so happy with my canvas and the quality it looks amazing . I can’t wait to purchase more items and knowing how amazing the quality is 🙌
Quick service
Quick service, well wrapped for protection....I am in love my print, so much so I'm about to order a partner for it!
We are in love with our new print
We are in love with our new print, it looks absolutely perfect in our living room.
Urban road went over and above to help…
Urban road went over and above to help us. We needed a beautiful print for our office photoshoot and the one we had ordered wasn't yet ready to be delivered. Without hesitation, Urban Road offered to lend us another print to help us out. This worked out so well that we ended up buying this print too.
So impressed with their personal approach and service.
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