Urban Road Reviews 254

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (... See more

Rated 2 out of 5 stars

Purchased the Salt and Pepper Woven cushions. Arrives vacuumed sealed and only after the fact of opening do you realize how NOT plush and thick the feather insert is. The cushions don’t have the feat... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I stumbled onto Urban Road, Service I received by Brenton was amazing, Brenton went above and beyond to assist me with my purchases without feeling pressured to purchase which in turn m... See more

Company replied

Rated 1 out of 5 stars

I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days. I enquired one week out from Christmas as to why I hadn’t received an... See more

Company replied

Company details

  1. Art Dealer

Information provided by various external sources

Urban Road is an industry-leading Australian owned and operated art studio, established in 2010. As art and interior experts, our team work hard to design, produce and supply unique and beautiful wall art and home decor products to every day, art-loving Australians.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Print looks great

Print looks great. Said tried to deliver but I wasn’t there which was untrue, but was delivered next day so that was fine.

April 16, 2021
Rated 5 out of 5 stars

Happy Customer!

Very impressed with customer service, efficient delivery and the quality of the product. Would recommend to others... and there are so many other beautiful pieces I want for our home!!

April 15, 2021
Rated 5 out of 5 stars

Urban Road Excellence ⭐️⭐️⭐️⭐️⭐️

From when I first placed my order to when it was delivered, urban road customer service was very helpful in making sure my item made its way across the other side of the world to the UK,
I am very happy to say the customer service on live chat and timing of getting my order was exceptional. Even with all the restrictions we all face around the world , I am very pleased with the artwork and will be ordering more from you. Thank you and stay safe and well.

February 15, 2021
Rated 5 out of 5 stars

My purchases from Urban Road have…

My purchases from Urban Road have proven to be simple in terms of process, reliable in terms of delivery, and the quality of product has never disappointed. I will happily continue to by from Urban Road in the future.

February 3, 2021
Rated 5 out of 5 stars

Exemplary exchange policy

Notwithstanding the artwork received was as per our order, Brenton put our concerns at bay when he mentioned your return policy.
We have subsequently chosen a similar replacement artwork and await its arrival.
Overall we were extremely satisfied with your service.

January 18, 2021
Rated 5 out of 5 stars

I don’t often write reviews

I don’t often write reviews. I’m so happy with my canvas and the quality it looks amazing . I can’t wait to purchase more items and knowing how amazing the quality is 🙌

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service, well wrapped for protection....I am in love my print, so much so I'm about to order a partner for it!

January 16, 2021
Rated 5 out of 5 stars

Urban road went over and above to help…

Urban road went over and above to help us. We needed a beautiful print for our office photoshoot and the one we had ordered wasn't yet ready to be delivered. Without hesitation, Urban Road offered to lend us another print to help us out. This worked out so well that we ended up buying this print too.
So impressed with their personal approach and service.

January 11, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look