Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased the Salt and Pepper Woven cushions. Arrives vacuumed sealed and only after the fact of opening do you realize how NOT plush and thick the feather insert is. The cushions don’t have the feat... See more
Company replied
I’m so glad I stumbled onto Urban Road, Service I received by Brenton was amazing, Brenton went above and beyond to assist me with my purchases without feeling pressured to purchase which in turn m... See more
Company replied
I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days. I enquired one week out from Christmas as to why I hadn’t received an... See more
Company replied
Company details
Information provided by various external sources
Urban Road is an industry-leading Australian owned and operated art studio, established in 2010. As art and interior experts, our team work hard to design, produce and supply unique and beautiful wall art and home decor products to every day, art-loving Australians.
Contact info
2.6
Poor
254 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Stunning pieces 🧡my client absolutely…
Stunning pieces 🧡my client absolutely loves them .....
January 5, 2021
Very happy with the service and the…
Very happy with the service and the product. Thanks.
January 4, 2021
Great customer service & excellent products
The artworks arrived promptly and customer service was excellent. Will definitely buy from Urban Road again.
December 31, 2020
Nice print of Cottesloe beach in WA.
I am reasonably happy with my print.Just one small criticism, the mitred corner on the frame did not meet and I had to put a filler in it.
Over all this print looks good on the wall and have recommended this company to my family.The delivery was quick and the picture was well packed.
December 27, 2020
Really happy with the fast effecient…
Really happy with the fast effecient service we received plus a great quality product
December 26, 2020
Quick delivery and love my print
Quick delivery and love my print, beautiful quality!
December 22, 2020
Artwork was exactly as hoped
Artwork was exactly as hoped. It was delivered professionally and was extremely well packed also. Wouldn't hesitate to purchase from them again :-)
December 22, 2020
Reply from Urban Road
Thank you so much for your kind review. 😊
Great Service and Quality Product.
Great, friendly service and wonderful product. Really happy with the print that I ordered - it looks fabulous.
December 21, 2020
Reply from Urban Road
Thank you for sharing your positive experience Jenna!
Reply from Urban Road
Thank you Joanne. Very happy to hear this 🙂
Great service
Great service. No issues with delivery. Love my framed Forget Me Not print.
December 14, 2020
Reply from Urban Road
Go glad to hear this Mary! Thank you!
I am thrilled with my recent artwork…
I am thrilled with my recent artwork purchase. It was as it appeared online.
Thank you
December 6, 2020
Reply from Urban Road
Thank you for your kind review Vickie. ☺️
Excellent service and quality
Excellent service and quality. Will definitely purchase again. My first store when looking fir art and usually find the perfect piece thanks to the great selection available.
December 4, 2020
Reply from Urban Road
Thank you Karen! That is music to our ears! 😙
Reply from Urban Road
Thank you so much Luciana! 🤗
Reply from Urban Road
Thank you Fida, that is a fabulous review!
Love my canvas READY TO FLY
Love my canvas READY TO FLY
excellent quality and service.
November 24, 2020
Reply from Urban Road
Thank you Bron, we are so glad to hear this. 😊
Amazing we have bought 4 pictures
Amazing we have bought 4 pictures these past few months and they arrived safe and sound.
Prints are stunning . Nil issues. Definitely recommend
November 19, 2020
Reply from Urban Road
Hi Jemima, Thank you so much for your review and sharing your positive experience! We are so thankful for your gorgeous feedback ;)
Reply from Urban Road
Thank you for your positive review Manal! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.