Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (... See more
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Purchased the Salt and Pepper Woven cushions. Arrives vacuumed sealed and only after the fact of opening do you realize how NOT plush and thick the feather insert is. The cushions don’t have the feat... See more
Company replied
I’m so glad I stumbled onto Urban Road, Service I received by Brenton was amazing, Brenton went above and beyond to assist me with my purchases without feeling pressured to purchase which in turn m... See more
Company replied
I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days. I enquired one week out from Christmas as to why I hadn’t received an... See more
Company replied
Company details
Information provided by various external sources
Urban Road is an industry-leading Australian owned and operated art studio, established in 2010. As art and interior experts, our team work hard to design, produce and supply unique and beautiful wall art and home decor products to every day, art-loving Australians.
Contact info
2.6
Poor
254 reviews
Hasn’t replied to negative reviews
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Gorgeous cushions, a pleasure to admire.
I have ordered 3cushions from Urban and am totally delighted with product quality and excellent service. Items were as advertised and truly pleased with workmanship. Updates with progress of orders through to delivery were excellent.
Very happy, thankyou Urban , I will be buying again.
August 12, 2020
Unprompted review
Reply from Urban Road
So happy to hear this Luciana
One issue only.
One issue only.
The picture took a little longer than expected to arrive however I understand that Covid 19 had something to do with this. So no real issue to report. On the whole very happy with service and product Thank you.
July 24, 2020
Unprompted review
Reply from Urban Road
Thank you so much Stephen! :)
Love love love my Canvas.
Love love love my Canvas.
Would definitely recommend, process was seemless, from ordering to delivery.
One very happy customer
July 21, 2020
Unprompted review
Reply from Urban Road
Thank you so much for your positive review!
Expectations met!
My picture arrived quickly and was just what I was hoping for.
July 20, 2020
Unprompted review
Reply from Urban Road
Thank you for your review Susan!
Would love to give a great review however
Would love to give a great review however are yet to receive my order. Given the postage delays during these COVID times, I hope to revive it soon
July 19, 2020
Unprompted review
Reply from Urban Road
Thank you for your review and sorry for the late reply! We hope you enjoy your artwork and so very sorry for the delays again with your order.
It is exactly as advertised and arrived…
It is exactly as advertised and arrived promptly
July 15, 2020
Unprompted review
Reply from Urban Road
Thank you Anne for your lovely review. :)
Great service and communication with my…
Great service and communication with my order
July 15, 2020
Unprompted review
Reply from Urban Road
Fabulous to hear this Vicki! Hope you enjoy your artwork.
Reply from Urban Road
Thank you very much Petra! :)
Reply from Urban Road
So very happy to read your review Kylie, thank you! 😊
Quick delivery (even in a pandemic!)
Quick delivery (even in a pandemic!), gorgeous print and reasonably priced. Not much more you could ask for...
July 13, 2020
Unprompted review
Reply from Urban Road
Thank you Dimitra! That is wonderful to hear!
Fantastic Products and Service
We recently purchased two prints from Urban Road, one of our prints was a photograph of our own, that was printed onto stretched canvas. The quality of the canvas and the prints is stunning - we are thrilled to have them hung in our house.
Brenton provided amazing customer service - he is so friendly, efficient and nothing was too much trouble.
We wanted the prints in a bit of hurry and managed to have them couriered to us ASAP.
I have already recommended Urban Road to some of our friends and I will re-purchase prints again in the future.
July 9, 2020
Unprompted review
Reply from Urban Road
Simone! Thank you for sharing your experience. Your image looks amazing printed on the canvas and we are all too happy to help with this custom piece for you. Chat to you next time! ☺️
Excellent customer service and speedy…
Excellent customer service and speedy delivery.
July 9, 2020
Unprompted review
Reply from Urban Road
Thank you very much for your kind review!
The wrong artwork came initially and…
The wrong artwork came initially and was rectified very quickly with the right piece coming very promptly. Very happy with it.
July 6, 2020
Unprompted review
Reply from Urban Road
So sorry again Lisa! Very happy to hear of your positive experience with us. :) Thank you!
Excellent service and quality of…
Excellent service and quality of product purchased.
July 1, 2020
Unprompted review
Reply from Urban Road
Thank you so much for your review!
I received my art and it’s absolutely…
I received my art and it’s absolutely stunning! Urban Road’s customer service was outstanding. I received my art and it was unfortunately damaged. A true test of commitment to customer service is shown when something doesn’t go to plan. They replaced my art straight away and couldn’t have been more helpful. My artwork is exquisite and I love it.
June 30, 2020
Unprompted review
Reply from Urban Road
Thank you so much for your review Michelle. I am also glad that we were able to have your artwork replaced immediately and that you can enjoy your artwork for years to come! :)
Love my Art work can't wait to hang it…
Love my Art work can't wait to hang it up!
June 26, 2020
Unprompted review
Reply from Urban Road
Fabulous Eloise! We love your selection too! Hope you enjoy your artwork and don't hesitate to reach out if you need anything :)
Ordering was a simple and communication…
Ordering was a simple and communication was great in regards to shipping. My product I love, I didn’t think it would come with perpex and there was a small amount of damage to the frame. With the amount the item cost, this was disappointing.
June 25, 2020
Unprompted review
Reply from Urban Road
Hi Tamara, Thank you for your review and very sorry to hear that this arrived with damage! We really want to replace this for you so that your artwork is perfect - if you would like us to, please let me know :)
Amazing Artwork and Service as it should be!
The selection of Artwork to choose from is amazing. The prices and extremely reasonable. The website is very easy to use,it provides a clear picture of what your artwork will look like in different formats. I have ordered twice from them and each time the tracking and delivery of the product was seamless. The packaging was excellent and my artwork is now hanging proudly in my home, with family and friends commenting how gorgeous they look. Just about to place a third order cant wait to receive and display. Great product and excellent customer service.
June 24, 2020
Unprompted review
Reply from Urban Road
Thank you so much for sharing your experience Therese! It's always lovely when you have some amazing artwork to show off to friends and family! Woohoo!
Arrived well packaged and no damage
Arrived well packaged and no damage. Was also delivered in just a couple of weeks after ordering despite the Covid delivery issues.
June 24, 2020
Unprompted review
Reply from Urban Road
Thank you Liz, excellent news!
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