Do NOT waste your money. It looks like a photo copy. When you look at the photos online, it looks full of texture but in reality it is disappointing. I was so disappointed, I immediately returned it (... See more
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Purchased the Salt and Pepper Woven cushions. Arrives vacuumed sealed and only after the fact of opening do you realize how NOT plush and thick the feather insert is. The cushions don’t have the feat... See more
Company replied
I’m so glad I stumbled onto Urban Road, Service I received by Brenton was amazing, Brenton went above and beyond to assist me with my purchases without feeling pressured to purchase which in turn m... See more
Company replied
I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days. I enquired one week out from Christmas as to why I hadn’t received an... See more
Company replied
Company details
Information provided by various external sources
Urban Road is an industry-leading Australian owned and operated art studio, established in 2010. As art and interior experts, our team work hard to design, produce and supply unique and beautiful wall art and home decor products to every day, art-loving Australians.
Contact info
2.6
Poor
254 reviews
Hasn’t replied to negative reviews
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Always fabulous to deal with never a…
Always fabulous to deal with never a problem.
January 14, 2020
Unprompted review
Reply from Urban Road
That is fabulous news Shellie! Thank you!
Very happy with both service and…
Very happy with both service and product. Thank you!!
January 12, 2020
Unprompted review
Reply from Urban Road
Thank you for sharing your positive experience with us Jayne! We are delighted to hear this!
Reply from Urban Road
So very glad to hear this Ian & Judy! Thank you for your review
The quality of the framing was below…
The quality of the framing was below standard. We had to remove the tape from the back of the frame as the perspex was coming out of the frame and a number of staples had been left in front (not behind) the actual print and matt. This made it impossible to hang at this standard. Sorry, but we expected a little better quality.
January 8, 2020
Unprompted review
Reply from Urban Road
Thank you for your review Christine and so very sorry again for this issue.
Please always let us know if you ever notice anything not quite right with your order and we will fix the issue straight away for you. As per our conversation earlier in January, please still do let me know if your client would like a replacement as we are still very happy to assist with this free of charge.
Reply from Urban Road
Thanks so much for your review! We're so happy to hear that you're happy with the products and service you've received.
great service and excellent product
January 1, 2020
Unprompted review
Reply from Urban Road
Hi Sarah, we are so happy to hear this! Thanks so much for your review.
I ordered two books for my child approx…
I ordered two books for my child approx 4 weeks prior to Christmas that were quoted as having a dispatch turnaround of 2-3 days.
I enquired one week out from Christmas as to why I hadn’t received an update and why the status hadn’t changed. They then informed me that they were unable to source the books and automatically refunded my money.Unfortunately at this stage it was too late for me to source these books elsewhere.
Needless to say I had a very disappointed child on Christmas Day.
December 31, 2019
Unprompted review
Reply from Urban Road
Hi Erin, I'm sorry to hear about your negative experience. It does appear, however, that you've got our company confused with another. We hope that you love the artwork you've received from us! If you have any further questions or enquiries, please don't hesitate to get in touch - we'd love to hear from you. :)
Trusted site
Trusted site. Quick delivery. Product as expected. Well packaged.
December 28, 2019
Unprompted review
Reply from Urban Road
Thank you so much for your wonderful review - we're so happy to hear about your positive experience with Urban Road!
Buy the bigger canvas
The colours are vibrant in the right light. I would recommended the bigger canvas to make the background more effective. The service has been really prompt and professional.
December 24, 2019
Unprompted review
Reply from Urban Road
Hi Lynette, thank you so much for your review. I'm so sorry to hear that you were disappointed with the colour of the artwork you've received. So that we can work to improve our product, would it be possible for you please email a photograph of your artwork to us at info@urbanroad.com.au? We'd love to work with you to get this issue resolved so you can be 100% satisfied with your artwork!
Kindest Regards,
Sarah | Urban Road
Beautiful canvas
Beautiful canvas
Colours true as advertised
Great service and friendly staff
December 22, 2019
Unprompted review
Reply from Urban Road
Irene, thank you so much for your wonderful review! We're so happy to hear about your positive experience with us.
Beautifully made great quality…
Beautifully made great quality cushions, perfect colour, very happy with my purchase 😀
December 16, 2019
Unprompted review
Reply from Urban Road
Thank you so much Kerry! That is fabulous to hear!
Fantastic & I love my print 👍
December 15, 2019
Unprompted review
Reply from Urban Road
Thats so fabulous to hear Joy! Thank you!
Great service
Great service, product was well packaged and as pictured on website. Very happy!
December 15, 2019
Unprompted review
Reply from Urban Road
Thank you so much for your review Mary! It's fantastic to hear about your positive experience!
Great pic but not great quality
Loved my picture so much! But it wasn’t sealed properly under the glass so the print has bubbles and steam patches which isn’t great. Otherwise, fast delivery! Thank you :)
December 14, 2019
Unprompted review
Reply from Urban Road
Hi Celeste, thank you so much for your review. I am so sorry to hear that you've received a faulty product - this is absolutely not the standard that we expect to see from our products. One of our Customer Care team members will be in touch today to arrange a replacement for you.
Thank you so much,
Sarah | Urban Road
Love love my new pic
Love love my new pic, staff were really awesome and will definitely be heading back to the site for more shopping
December 8, 2019
Unprompted review
Reply from Urban Road
Amazing to hear, Fiona. Thank you so much!
High quality product
Artwork was exactly the way it was represented on website. Very good quality product. Worth recommending to friends and family.
December 8, 2019
Unprompted review
Reply from Urban Road
Thank you so much, Vivek!
Reply from Urban Road
Great to hear, Jenny, thank you!
Reply from Urban Road
Amazing news, Julie, thanks so much for your review.
Reply from Urban Road
So happy to hear, Courtney! Thanks so much for your review.
Great customer service
Great customer service, fast turnaround time.... perfect for our fast-paced styling world! Thanks guys!
November 26, 2019
Unprompted review
Reply from Urban Road
Amazing news, Jo! So happy we could help!
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