Urbansticks Mortgage Solutions Reviews 86

Urbansticks were recommended to me by a friend. I had a current mortgage and was looking for a new one to facilitate the purchase of another home as my family grown larger. I was put in touch with Terry Hyett. From the very first phone call everything about the process was explained to me clearly and in language I could understand. Urbansticks stayed in constant contact and literally walked me through the process. They obtained exactly the mortgage I was after. I cannot recommend this company highly enough. Friendly, professional, and produced a perfect result.

I had such a smooth experience re-mortgaging with Terry.
Terry was always available and their client portal was so easy to use and made my life so much easier when uploading all the supporting documents required.
I will be recommending Urban Sticks!!

Fantastic service!!

This is the minimum I can say about Michelle and Jackie.
We thought we had no chance to get a mortgage at all, and then we heard about Urban Sticks.
From the very start they were proactive, friendly, communication was great, efficient
and very professional.
Michelle is the best mortgage adviser I could ask for.
I would highly recommend Urban Sticks!
Thank you for the wonderful service!

Would rate 100 stars if we could. Absolutely outstanding service by Michelle and Jacqueline, me and my partner are incredibly happy with the way our mortgage was handled from start to finish. Everything was organised, anything we did not understand or needed more clarity was promptly resolved by a Zoom call and etc. We will highly recommend Urbansticks and will definitely be coming back in the future.

I can highly recommend Urban Sticks - Terry and Jackie were responsive and reassuring throughout the whole process, and dealt brilliantly with a very slow and very picky lender! First time buyer, Shared Ownership mortgage.

My experience with Urbansticks was great from start to finish. They were recommended to me by a friend who passed my number on to Terry. I received a call promptly to discuss my options, the services that Urbansticks could provide, and the costs of this.

All the advice I received was tailored to my situation, helpful, and professional. It is clear that they know what they are doing here very much.

My process of finding and applying for a mortgage was tumultuous, but Terry represented me and my interests well.

As I first time buyer I had a lot of questions. Terry always answered these promptly and in good detail and any time I needed to get into contact with Terry and the team at Urbansticks I did not have to wait around.

In the end I was very happy with the mortgage offer I received.

I would recommend Urbansticks to everyone, especially those who are looking for a shared-ownership mortgage as I was.

Thank you all for making a confusing and stressful experience (buying a home) a good one!

First of all, we would like to say a big thank you to Urbansticks for everything they have done to help us achieve the completion of the purchase of our first house. It was such a pleasant to work with Terry and Jackie. They are very communicative, trustable and client oriented.

As the first-time buyer, we were extremely frustrated and had no idea about the process, we feel that Terry and his team always stand on our side and try to provide as much assistance as possible. They not only assisted us on the mortgage service they were contracted to do but also being extremely helpful when we ran into problems or delays which completely unrelate to them.

In the entire purchasing process, they were always the first people to jump straight into the problem, try their best to resolve for us or provide their experience and suggestion whenever we had one. We never feel that there is a question unanswered by them and strongly feel that they really wish us a success of our purchase. We cannot thank Urbansticks enough for the amazing services they provided and will definitely use Urbansticks again in the future.

First time buyer, with no idea of the process. Terry and his team were absolutely amazing. Guided me through every step with constant communication of any updates. No question was a silly question. Thank you for everything. Highly recommend

Absolutely anyone and everyone should use this company for their mortgage applications! Being a first time buyer, I was absolutely drowning with anxiety when I first reached out to Urban Sticks but once I had my initial video meeting Michelle, all of that just peeled away. She explained in thorough detail what the next steps were without all of the jargon. She was honest, straightforward and the easiest, most lovely person to talk to. She answered any and every question with immense detail without hyping up expectations and she replies to emails in what seems to be the blink of an eye. She is absolutely dedicated to doing right by you and you can tell she has such a passion and love for her job too. Jackie is also just as amazing, she informed me every step of the way what was needed and what stage the application was at, up until I got the delightful email from her letting me know the mortgage offer has been received! She kept in frequent communication with the mortgage company throughout the entire process and sent me emails several times a day letting me know exactly what was happening. I really couldn't applaud this company's commitment to their clients enough, I cannot wait to work with them again when purchasing more properties in the future! Thank you Michelle and Jackie for everything, you've been absolutely wonderful!

Wanted to express how much Urban Sticks have helped and assisted with our mortgage application. Myself and my partner are first time buyers and contacted Urban Sticks upon online recommendations. Michelle who has been my first point of contact has been amazing from the start to finish. She is very patient and always kept us updated on the progress and our options. She was very understanding even with the silliest questions that I had, she did not hesitate to answer and break it all down so I understood. Jackie who liaised with us also was very understanding too. I would highly recommend Urban Sticks and am thankful for their time and assistance. Cannot wait to move into our first home!

I was a first time buyer and a little anxious not knowing the steps/ what to expect. I previously had another broker working on my case who wasn’t good so I appointed Urban sticks and had Michelle as the adviser and Jackie as the relationship manager.

Both Michelle and Jackie by far exceeded my expectations and they have been absolutely amazing. They went over and beyond and managed to get everything sorted from start to finish in an extremely timely manner. The communication was always in a very, very timely manner and they always answered every questions I had and nothing was too much trouble.

Michelle is a fantastic adviser and really helps break everything down for you. I will not hesitate in recommending her in future and I will be using her going forward for any mortgage needs.

Since appointing urban sticks things could not have gone more smoothly.

Thank you both so much you have both been great!

As a first time buyer I was very apprehensions about it but the people I dealt with a lady called Michelle and a lady called Jackie very polite understanding dealt with my anxiety very well and broke everything down for me and made me understand every step of the way, very friendly and approachable even with daft questions from me deafly highly recommended and wonderful experience with them they were very understanding and help me through it deafly thumbs up all the way top-notch

Absolutely fantastic service from Michelle and Jackie - thank you so much! I cannot fault the service they have provided me and my partner with over the past few months. Michelle has always gone above and beyond for us, responded to every email/text/question in a timely (very, very quick!) manner and has never once made me feel silly for not knowing something - she really has been there every step of the way!

Both Michelle and Jackie have been easy to communicate with and strike a perfect balance of professional and friendly. Thank you so much for your help/support and guidance - we really appreciate it!

Hands down one of the best services I have ever received! I was buying a house for the first time and completely new to the entire process but Terry and his team (Jackie) were so kind and very knowledgeable about the entire process. I had a long list of questions and doubts and Terry was always on hand and responsive to my numerous emails. I felt very comfortable working with him and the team and there was complete transparency about every aspect. The quality of the service I received was just superb - I had read other reviews of the company prior to using them, but now I can see why other people gave them fantastic reviews too. The quote I was given for using their services was also very good and not overpriced compared to some other brokers - I'm very happy I chose them and I have now successfully completed on my house! Thanks again to Terry and team!

I just wanted to come on here to say how absolutley amazing Michelle and the team are. Me and my partner had a rocky road when it came to us sorting out a mortgage, with my partner being on a 0 hour contract and being on and off furlough. Michelle was amazing and would constantly reassure me and even message me back late in the evening. She was so on it and responded to my questions quickly. I just can't fault them to be honest and am 100% going to use them again. Thank you Michelle and Jackie for your hard work, you've been absolutley amazing x

Michelle and team deserve full stars we have not been disappointed once. Always kept us informed and resolved every hurdle. So impressed thank you thank you!!!!

Our experience with Urban Sticks has been fantastic. Michelle has been a wonderful broker for us. She explained all steps throughout the process clearly and answered any and all questions that we had. We had a tricky situation with our initial application being rejected at the valuation stage but Michelle was proactive in finding an alternative for us at short notice and helping us acquire a mortgage offer to meet the stamp duty deadline.

I still can't quite believe it! I was flat out refused a mortgage by other brokers. Mine was not a straight forward case as I have multiple income streams and my salary fluctuates throughout the year. Michelle fought my case when the underwriters initially declined my mortgage and has provided me with feedback and (emotional!) support every step of the way. It has been SUCH an emotional journey! Michelle has been right by my side. She is caring, diligent, professional and tenacious - I cannot fault! My son and I are so, so happy to finally have the security of our own home. It means the world to us. Thank you so much for supporting me through this super stressful process and for fighting for me where others had refused to help. Urban Sticks are AMAZING!!!! x

Michelle was recommended to us on Facebook, we have been looking at buying for the last 2 years but always got told it wasn't possible due to commission & complex NHS wages. We had nothing to lose by seeking advice from Michelle but we gained a lot! Michelle and Jackie were always there during my meltdowns! Our solicitors were dragging their feet and Michelle and Jackie got onto them to sort it! We are now in our home and it is all thanks to Urban Sticks! Thank you x

Being first time buyers, the thought of starting the process of buying our first home was completely new and daunting. We decided to go with Urban Sticks from other great reviews read on facebook and we couldn’t have been happier with the service. Michelle was amazing throughout the process and nothing was too much trouble. The service was the best we could’ve asked for and we were given confidence and reassurance throughout, making such a scary process a lot easier and less stressful than we thought it would’ve been!
Michelle was always efficient with replies, friendly, professional and we were never left waiting unsure what the next steps were.

We couldn’t have been happier with the service and would definitely recommend to friends and family.

Thank you again Michelle and Jackie!

Martin and Jess