Having never heard of USED PLUS we purchased three apple homepods at a great price based on trusting previous reviews and the 2 yr guarantee... we weren’t disappointed ..items were in original box... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I already reviewed Used Plus (Kevin M on Trust Pilot!) but thought I'd respond to the link they sent, twice ;) but they are worth a second mention. I gave 5 stars for service and customer support.... See more
Company replied
Items turned up and worked. Had one order sent through twice due to the web page glitching and confirmation emails not arriving right away.This was processed without being queried (even though it was... See more
Company replied
Found this company online. After reading other reviews I bought a refurbished XBox one S. product was delivered quickly and safely (tracked) and in superb condition. Also spoke to a member of staff t... See more
Company replied
4.8
Excellent
128 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
The transaction was very easy. Dispatch and delivery was quick. The item received was in as described condition. Very happy
December 1, 2020
Reply from Used Plus
Thank you so much Nicola for your kind review. It's great to hear you were happy with your order and the experience of shopping with us. :)
Reply from Used Plus
Thank you so much Balazs for your wonderful review! We're so pleased to hear that you were happy with the service and product that you received, and thank you for your order. :)
Reply from Used Plus
Hi Mohammed! Thank you so much for taking the time to leave a review. We're delighted that you were happy with our customer service. :)
Excellent aftercare
We bought a product that arrived quickly and in excellent condition. We had problems getting it to work and emailed Used Plus. I got a response straightaway from Ryan and he was so helpful. He helped us diagnose the problem and it turned out it was to do with our hardware and nothing to do with the product we bought. I can't thank Ryan enough and would definitely recommend this company.
November 5, 2020
Reply from Used Plus
Thank you so much for your lovely feedback and review! We're really pleased to hear that you were happy with the product and the support that you received, and do hope you'll consider shopping with us again in the future. :)
Absolutely brilliant customer support
Absolutely brilliant customer support. Fast, friendly and efficient. When my product turned out to be defective I received instant responses and communication until the issue was resolved ending with a no quibble refund. Highly recommend.
October 31, 2020
Reply from Used Plus
Thank you for your wonderful review Nigel! While we're sorry to hear of your product developing a defect, we're delighted to hear that you were able to benefit from our warranty and receive a no-quibble refund. We hope you may consider shopping with us again soon! :)
Top Customer Service
Top Customer Service
My product arrived damaged. A quick email to their customer service team and it was all sorted. Very accommodating, responsive and helpful.
October 27, 2020
Reply from Used Plus
We're sorry to hear that your product was damaged in transit, but are delighted to know that you were happy with our customer service! Thank you for taking the time to leave a review, and we hope you'll consider shopping with us again in the future. :)
USED PLUS review
Having never heard of USED PLUS we purchased three apple homepods at a great price based on trusting previous reviews and the 2 yr guarantee... we weren’t disappointed ..items were in original boxes and looked like new.. even a enquiry about delivery (as items were sent individually with tracking details provided) was replied to promptly 👍
Had the HomePods a number of wks now no problems would definitely use/recommend USED PLUS
Great job USED PLUS
October 24, 2020
Reply from Used Plus
Thank you so much for leaving such a positive review! We are extremely pleased to hear that you were happy with the Apple HomePods that you received, and it was a pleasure supporting you with your enquiry, We hope you enjoy the HomePods! :)
Great service and honestly can tell the…
Great service and honestly can tell the VR has been used before. My son is over the moon with it. Thank you
October 15, 2020
Reply from Used Plus
Thank you for your order Julie, and for your taking the time to leave such a lovely review! We're really pleased to hear that you were happy with the VR headset, and hope you'll consider shopping with us again in the future. :)
It took longer than experted to arrive
It took longer than experted to arrive, but they were very prompt at returning my emails and keeping me updated.
Received item in excellent condition.
Would i use them again ? Yes definitely 👍
October 14, 2020
Reply from Used Plus
Thanks Paul for your great review, and your patience throughout the delivery process. We massively appreciate it, and we're delighted to hear you that were pleased with your order! :)
Reply from Used Plus
Thank you so much Alastair for your order, and for taking the time to leave such a fantastic review! It's very much appreciated! :)
Great products at great prices
Was abit unsure weather to use this company as I had never heard of them put decided to give it a go and I ordered a oculus vr for my sons birthday and it came as expected like new in box with instructions wires ect cant fault them and would definitely recommend them to others
October 13, 2020
Reply from Used Plus
We're extremely pleased to hear that you were happy with you order, and thank you so much for taking the time to leave such a kind review! We hope you will consider shopping again with us again in the future. :)
good:))
it’s a good playstation:) and will do for now but some of the wires don’t work very well and the controller has a few scratches on with the label pealing off. overall though still a great console.
update: they put my into contact with the team and i received the replacement wire the very next day. excellent service, do recommend:))
October 7, 2020
Unprompted review
Reply from Used Plus
Thank you Millie for taking the time to leave a review, and we're sorry to hear that some of the cables were not working. We test all devices and included cables thoroughly prior to dispatch, so it is likely that this cable may have been damaged in transit. If you'd be able to send us an email at support@used.plus, we'd love to look into this and likely get a replacement cable sent out. :)
Update: Thank you so much for updating your review, and we're delighted to hear that you're pleased with the replacement cable. :)
Came early and works like a charm would…
Came early and works like a charm would recommend if you don’t want to pay the full price!
October 6, 2020
Unprompted review
Reply from Used Plus
Thanks Max for your incredibly positive review! We're really delighted to hear you were happy with your HTC Vive and the shopping experience, and hope you will consider shopping with us again in the future. :)
Excellent
Product was delivered quickly, and exactly as described. I was initially wary due to the lack of reviews, but after using the live chat decided to take the risk.
Everything was as it should be. Highly recommended.
September 24, 2020
Unprompted review
Reply from Used Plus
Thank you Jonathon for your review! We're extremely pleased to hear you were happy with your order, as well as your experience with our live chat. We hope to see you again soon. :)
Purchase amazon spot
Purchase amazon spot, all good, only thing I could coment on was postage took some time....
September 24, 2020
Unprompted review
Reply from Used Plus
Thanks Mark for leaving such a wonderful review! We're sorry to hear the postage took longer than you would like, but we are currently working on improving the speed of our dispatch and delivery so this will improve moving forward. Thanks again! :)
Amazon show
Unit arrived in good time and is in A1 condition that you would not now it had been used.Works perfectly.
Overall I am very pleased with this company and will use again when requiring Amazon alexa devices.
September 24, 2020
Unprompted review
Reply from Used Plus
We're so pleased to hear you were happy with the Amazon device that you ordered, and thank you so much for taking the time to leave such a lovely review! :)
Disappointed
Product arrived in good time and packed well. I spent forever trying to set it up it does not connect . I tried connecting to a friends Alexa ... worked perfectly straight away. I would like a replacement or a full refund please...very annoying
September 19, 2020
Unprompted review
Reply from Used Plus
Thanks for your order, and we're sorry to hear you experienced difficulties setting up the Amazon Echo. As per our effortless returns policy, you're welcome to return your item for any reason within 14 days, so if you would like to do this please do not hesitate to get in touch with us at support@used.plus. :)
Great condition and quick delivery
September 17, 2020
Unprompted review
Reply from Used Plus
Thanks Adam for your wonderful review! We're so pleased to hear you were happy with the Oculus Go. :)
Just what i wanted at a great price.
September 17, 2020
Unprompted review
Reply from Used Plus
Thank you so much Rob for your great review! We're glad to hear you that were pleased with the Amazon Echo, and hope to see you again soon. :)
Good service
Good service, reasonably fast delivery. Item was well packed and although it was refurbished, you wouldn't know if not for a few minor scuffs on front. Took a bit of a chance ordering from a company I've never heard of, but I'm pleased to say it paid off.
September 17, 2020
Unprompted review
Reply from Used Plus
We're so pleased to hear you were happy with the Oculus Rift Jon, and thank you so much for taking the time to leave a review. We really appreciate it, and hope you will consider shopping with us again in the future. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.